Best Apple Shops In Sydney Near Me

Brian Chan: 3/5 products are too expensive

Dylan Tan: The rudest Apple Store in the world. We were served by Isaac and another colleague who both seemed very reluctant to help us. No idea why

Krisheema Mehra: Bought an Apple Watch for a relative here while on our Sydney vacationHad the best experience!! Nancy was super helpful in our purchase and also guided us on some amazing local places to visit

alaa abdelhaleem: Very rude staff, specially a brunette floor manager.I have waited for more than 6 hours and end up with clueless technician who told me to check back with apple care or they have to take the AirPods for 5 days to confirm the serial number which was already with me with the box and the receipts.

Tom Horder: Good service

Benjamin Saba: The Apple Store in Sydney is a sleek and innovative tech haven. With its modern design, knowledgeable staff, and impressive range of Apple products, it offers a seamless and enjoyable shopping experience for Apple enthusiasts.

alan li: I was just going into the store to get an airtag with my friends then got interested in the emoji making presentation. Suddenly a sick dude named Brad handed me an iPad and off I was to making a lil custom emoji. Brad was super informative and a chill guy. Also successfully got my airtag💪💪

cindee egan: Worst wait ever for a pick up order. Still waiting and it’s been 20min.

SJ Yue: Really bad service! I went there to restore my iPhone and the guy helping me was rude beyond imagination. After the phone was restored, i asked for him to clarify a question. He was so agitated! His attitude made it clear that there was no need to bother him again. He didn't answer my question but just asked me to read the prompt before asking him. He said he had other customer to serve. What the hell, is this the Apple Genius bar service? I will never purchase Apple products and will actively share my awful experience.

Shane: iPad is great,shop experience also good.

Kirsteen Bostock: Apple store Sydney allowed a criminal to purchase $7500 worth of items, 1 x Macbook, and 2 x Iphone 13's including apple care using my credit card number that the criminal had uploaded to his apple wallet. The apple staff member processed the transactions separately for approx $2500 each to bypass the need for my personal pin number. Apple store Sydney have refused to talk to me about the fraud committed on my credit card in there store despite me attempting many times to talk to them about the purchases. Apple customer care have also not followed this up or returned my request for help! Instead Apple has sent the receipts for the purchases to my bank in a man's name who also used moneylover as part of his email address suggesting that the transactions were legitimate leaving me to pay for the items they gave to a man named Byron. 2 Brisbane Apple stores have tried to help me with this but they also have not been able to get the Sydney store to help me resolve this fraud committed on my credit card account. I live in Brisbane and had not been to Sydney but yet I am left to foot the bill for Apple products I didn't purchase using Apple Wallet on an Iphone so my recommendation is to STAY AWAY FROM APPLE PRODUCTS!. Bad service Apple and Bad products if Apple Wallet can be used in this way I say shop elsewhere!!!

satalite man: Bad service high prices for small things and the pay machine broke and everyone was in a queue waiting to pay for their product

Erica Beattie: My iPhone charging cable wasn’t working so I took it to this store to get replaced. The first person I asked told me I had to make an appointment, but the wait time was only 10 minutes. It ended up being longer than 10 minutes because the customer service on level 2 was busy, however it was run really well. The staff seemed to have a great system going on to make it as efficient as possible. The lady who did help me out quickly tested her cable with my adapter and phone, determined that my cable was faulty and brought me a new one, no questions asked. I will definitely come back to this store if I have any future problems with my Apple devices. Fingers crossed my new cable doesn’t start playing up too 🤞🏼

Delivery People Journal: I worked in Apple before,this is not the Apple Store I know 5 years ago, not mention Steve Jobs era.Inpatient staffs lack of knowledge, but that's OK, we been trained that you can explore the answer with customers, but not much here.The floor manager makes me feel so deliberately dominant and no eye contact just busy on tablet, you can just give me a kindly guide to others which is 2 seconds communication even you are that busy.And come on, most staffs are way more shy than 5 years ago.Apple Store is built for the brand value, not just selling products, I can get everything in JB or any retailers. There is no Apple spirit in the store, just another outlet.As a former staff, feel shame and sorry for Steve,We fail you!

A: Great customer service and ultimate support from Apple team. Thanks to Alex, Anna and Steph for kind consideration and understanding. It’s always a great pleasure to deal with such dedicated staff who represent the best brand in the world.

쑝쑝: Good

Teo Chen Wei: Beautiful store. Came here early morning for a genius bar appointment and the technician here was friendly and approachable.

Jay Chasland: Amazing.

Olivia Axiak: So expensive, classic apple

Nayiri Terzian: Lovely staff members, Nancy and Jessica were very nice. Bhuwan was extremely helpful, very focused and amazing with problem solving

Guy Redden: We had a genius bar appointment for a macbook not charging. It was just a cable that needed replacing. Most stores would give you a new one there and then, but policy apparently is to order warranty replacements so you have to make a separate trip back despite this being a stocked item. I forgot to bring the faulty cable back the second time. Although they had the record of the inspected faulty cable, despite pleading and asking the manager they wouldn't hand me the replacement. So 3 trips for a measly cable. They value their business processes over customers.

Marc: Horrible experience.Had a failed phone repair, and when asked to have it credited or replaced, I was told a repair was the only thing they could do for me going forward.If there was a guarantee the repair would fix the phone for good the second time, I would be happy to accept it, but there was no guarantee and I could very well be back here a third time.I was told that it’s either a repair, or they could give me notes to pursue it with the ACCC and keep the faulty phone.Absolutely disgusting. George Lalas, the manager, was blatantly rude and cared more about protecting his job, Apple and its revenue, rather than the customer(s) who got Apple to TRILLION dollar status.Take your business somewhere else. You’re a number and always will be.This money juggernaut doesn’t care about the consumer at all.So long as you give them the $2,000, then they’re happy.

DavidInZetland: I needed to take my wife’s iPad into solve a problem. Quick and excellent service, thanks Abe.

Samuel Correia: Very unprofessional service, I brought my computer to do a back up and replace the battery. When i went to pick up i noticed my laptop has been dropped on the floor and accused me I drop the computer. They didn't do the backup anyway and my laptop even is been fixed is not longer like before.Very unhappy and disappointed

Sally Dobson: Great service. Gus was super helpful and friendly.

Phoebe Haylen: Came today for a Genius Bar appointment, and was served by Jess. She is super knowledgeable and helpful. She not only fixed my problem, which was a tricky one with a work laptop - but was exceptionally personable and a delightful to chat with. What an excellent human! Thanks Jess. 🙌

Sabrina: Incredibly unhelpful, unfriendly staff. Looked around at different products as I have been interested in making a future purchase of several of the products and was interested in seeing the differences in quality of the models as this is a very costly decision. Staff did not offer to help me at any point, but leapt to help people around me. I felt very uncomfortable walking up to staff as they were all talking to each other and made no effort to ask me questions. Came in on Wednesday a bit over an hour after lunch- very quiet, an abundance of staff just stood around and ignored me. I walked over to a model and they made a big show of picking up money and walking away as if I care to try to steal $50.00 cash. That was the icing on the cake. I can only hope that they don’t treat all customers with the disrespect they showed me. I am a customer that walked in interested in purchasing several products and am very unsatisfied with the lack of customer service.

chugs Rodríguez: Not only is Gabrielle ignorant on Australian law but she is completely obtuse when it comes to solving problems. I was in JB downstairs when I mentioned the story below. Apparently the glebe apples store has become well known for being rude and dense, telling customers to go away.I know you'll be reading this and I want you to know how utterly disgusting you are when it comes to customer service.I get it. Customers come in with broken hardware but to throw it our face (metorphically speaking) even when I was trying to find a solution shows me how you shouldn't be in a position of responsibility much less talking to customers. I pity your staff having to deal with someone like you.Old Apple used to be fair and reasonable. I'm not talking about getting free repairs which they have in the past given. I've paid for many as well, but its always been just and equitable basis, and usually the goodwill provided was paid back 2-3 fold with additional purchases. Yet in the situation today, considering I had outlined my intention about purchasing a second unit, considering that the broken one was a few months out of warranty (that doesn't waive my statutory rights) and you refused to come to the table says volumes.This Apple store is run by someone who doesn't give a hell. Instead of reducing waste, instead of earning sales, ongoing sales and a positive NPS she was prepared to just throw it all because she can't be wrong......And before anyone wants to claim otherwise I was calm, composed with inoffensive language. Having purchased Apple equipment for over 30 years, having an extensive account it utterly confuses me that they would rather piss me off in order to save $75Having worked extensively across retail, wholesale, enterprise and government I have never ever, even when the customer was wrong, done what I was exposed to. Treat people how you want to be treated and yet Gabrielle seems happy to throw away 30 years of business and custom.Talk about about cutting off your nose to spite your face.

Jairo Torné: Fui a consultar un problema que tenía con mi MacBook Air y recibí un trato realmente amable a pesar de no darme la solución deseada.El motivo por el que pongo tres estrellas es por el tiempo de espera en el que estuve desde que llegué a la tienda. Desconozco el motivo, pero después de que me dijeran que esperara en una mesa, estuve media hora esperando a que me atendieran.Insisto que al hacerlo, el trato fue muy bueno. Un chico muy amable trato de buscar soluciones, incluso llevándose el MacBook Air para tratar de resolverlo con los técnicos.

Deborah Smith: Great service from the manager Gavin

U H: Staff are friendly and really approachable, when they aren’t busy naturally. Bear in mind that the store does get very busy, but with a larger variety of stores in the shopping centre, you can finish a lot of errands at once.

Nathan Hague: Heaps of parking at the shopping centre, cafe right outside the store, instore free wifi filthy quick, heaps of staff who are friendly and efficient.

Behzad Shahri: Amazing service from AngusVery friendly and smiling 👌

Veronika Lee: I have visited Apple stores cross the world and this one has the most rude staff.

Isabella Dombrowski: Marlon was very helpful and genuinely nice to my mum and I enquiring about new models and trade in prices :D give Marlon a promotion!!!

p: After purchasing an iPhone 14 service was Good arranged to get my Battery on my iPad checked at the Genius Bar - the service & knowledge at the Genius Bar related to my iPad was very poor & when l later responded to a follow- up email l received from Apple Broadway my disappointment- within 5minutes of my response a very rude lady contacted me from the Apple Store Broadway - the following day l found my PayPal account had been accessed without my authority.I tried to complain to the store - poor response.

Thắng Nguyễn: friendly staffs

a l: Went to Apple on George Street and they were super rushed and juggling multiple customers at once… went here instead and Vincent was so helpful diagnosing what was wrong with my laptop that only a simple update and restore was needed and I didn’t have to get a whole new battery! Genius technicians are super informed and willing to help, have always had a great experience at this store compared to George Street

Tanya Galewski: Pretty disappointed. I came into the shop just to buy a new phone outright, no fuss, and I even checked online to see if I needed an appointment to do it, which it said no. When I got to the store they said they couldn’t process a sale without an appointment because they were busy. I understand if it’s busy, but since when is it so difficult to scan and accept a payment? Isn’t that the point of a shop? I walked out without a phone and will probably seek Apple services elsewhere.

Kevin C: A very frustrating morning with an older female staff who tried to have her Apple Power over me! They made a mistake with my trade in deal and would not try to help customer fix the problem. She gave me a nasty look and pushing me out words at me rather than trying to fix their mistakes. I then had to see her supervisor and got it sorted. The staff in the store only tried to protect each other rather than listening to my explanations. Apple might think it is too big and no need to provide decent customer care? I have heard so many bad words about Apple’s customer service.

Annalise: Friendly staff

Lee Lee: My child accidentally changed our iPad password, she couldn’t remember. After a few failed try, our iPad got disabled. I took it to the apple bondi bar, the girl served me couldn’t sort it out fir me instead she asked me lots information including the serial number etc. she made me feel like she couldn’t solve the issue because I couldn’t provide her enough information. She then told me nothing she could do. I felt her capability and service were not efficient professional, she just wanted to walk away. I then took my iPad to the City Genius Bar on George street , the boy sorted out fir me easily no pressure on me.he also helped me to set up new pass word. Now we can use my iPad again. I think anybody who manage the Bondi apple Genius Bar need to make sure the staff work seriously effectively fir apple teputation.

Gkarsy: Jacinta was very helpful helping me choose the iPad I needed. Very good apple store.

Brenton Mestel: Terrible experience at this store. I’m a loyal Apple customer and generally find the teams to be very helpful, but the manager at this location was very unpleasant. She refused to accept a return that was just over the return window, despite it being unopened. I understand that’s their policy, but the way she handled it was demeaning and condescending. Definitely won’t be returning

Matt B: Awesome store

lucie lucie: The worst customer support experience I have ever experienced with a man called Bruno from Bondi Junction. He was extremely rude when it came to asking why my product may not be working to which he proceeded to scoff, swear under his breath and roll his eyes that I didn't understand more about the product.Go anywhere else to fix your apple products, or better yet, get a samsung!

Rochelle Ives: Staff were aggressively rude and very unhelpful. I would not recommend this Apple Store to anyone.If you are going to tell a customer they have to pay $709 due to planned obsoleteness the least you can do is be halfway decent at your job and not speak to the customer aggressively.Awful experience and wasted several hours.

Nicolas Perrin: Bought ear pods and got home to realise I can’t charge them. The usb connector was not compatible with my MacBook Pro or iPhone. Unethical of apple to sell a product you can’t charge due to deliberate redundancy of past products. Be careful of what you purchase as it may not be a complete kit for immediate use. Disappointing and Unethical of apple

Rachel C: Stopped by to grab a power bank for my phone. Was assured by Sarchi who was very informative and helpful. Sarchi advised that I could use my phone to quickly pay for the product which is really convenient for me. Very pleased with the experience today!

Christian Di Virgilio: Beautiful clean store with super friendly and helpful staff.A huge shout out to Tavish for providing incredible customer service; definitely one of the customer experiences that I’ve had to date. Thanks heaps legend!

Wired Gorilla: Why is it that when I walk into the Apple Store and I say that I want to by something I don’t get any service??? And after waiting for 15 minutes they want my name instead of selling me an iPad!!!

Barra Dignam: Technician staff are very unhelpfu,l, they just recommend you buy a new product without telling you what's wrong. Long wait time as well

Faber Osorio Cardoza: When I arrived, no one attended me, so I went looking for someone. Later, I saw this lady and I approached her and with the attitude she had, she made me understand that she did not like my presence. I believe her name is Louisa, but the truth is that the way she treated me was not pleasant at all. When I arrived, no one attended me, so I went looking for someone. Later, I saw this lady and she told me I approached her and with the attitude she had, she made me understand that she did not like my presence. I believe her name is Louisa, but the truth is that the way she treated me was not pleasant at all.

Nicolás: Close

Romina Rengel: Yesterday I had an appointment at Apple because my phone battery wasn't lasting at all. I had the bad luck of being assisted by a girl who didn't know anything. My battery had 92% of life and my phone wasn't even a year old. She kept telling me it was my fault because I used the phone too much. I told her it wasn't normal for the battery to drain completely in 5 hours. She insisted it was my fault for using Instagram and suggested I buy a power bank.I naturally asked to speak to the manager, who was very kind and addressed my situation. She suggested it could be a software issue, reset my phone, and today I have been using it all day for 16 hours without having to charge it. The first employee who assisted me was very arrogant and didn't help at all. She made me feel frustrated. Apple should train their employees on customer service.

Yu Hong: poor customer service, purchased 2 iPhones online and when I picked them up and ask if I can print an online invoice , got rejected.

Isabel Palma: Atendimento ágil e de qualidade.

Italo Stokes: horrible service, they don't wanna help you. Im under the warranty and even with the warranty " they can't do anything"

Will Deasy: How does the q system actually work here you just wonder around harassing employees

Dinesh Keswani: Great service by Apple team at Castle Towers store

Rayhani Family: Attended under “Apple Care” warranty and the staff were extremely supportive especially Chris who assisted in replacing our device, transferring data and resetting codes. So supportive Chris. Thank you Apple Castle Hill store! We’ll definitely be back for our Apple products!

Sam Ebrahimi: The level of customer service I encountered was beyond abysmal, and I feel compelled to share my terrible experience.I had the receipt for my leather case(bought 6 months ago), but the manager (Sey) rejected as it is a normal fault of these cases.It is really unacceptable, i never had this experience before but in Castle mall.I had hoped for a positive experience, but instead, I was met with sheer disappointment. I strongly advise others to reconsider visiting this particular Apple Store if they value quality customer service.

Marc Kay: A good place to buy computers

Ranjeet Singh: Gud

Robert McKone: Not too busy for an Apple Store in Sydney, so low wait times compared to other more central locations. Service is as expected from any Apple Store, so the only real advantage is that this store is not as busy as others.

Mohammed Aziz Jacky: Avoid this store, no sense of customer service

SUVO roy: Good experience they are quick and friendly.

Harpreet Dhiman: Wrost experience ever. I appeal for changing my apple watch s8 bands cause they are damaged and in under warranty. My band color is midnight black but they provide me midnight blue and when i ask that these one is wrong they simply say me to come again. Everybody know it's not easy to leave jobs and come again and again. They do same with my airpods pro 2.

issa rashidi: The staff is useless so as the manager waste of time I wouldn’t recommend this store to anyone and so useless the worst Service ever

Bonnie Huang: I recently visited the Apple Store in tower to find a suitable adapter/converter for my older model MacBook Air in order to connect it to a new monitor. I must say that my experience at the store exceeded my expectations in terms of customer service and assistance.The staff immediately showed his willingness to help. I explained my situation, and he listened attentively, taking the time to understand my specific needs. His knowledge and expertise in Apple products were evident, as he quickly assessed the requirements and began suggesting suitable options.Overall, my visit to the Apple Store was an exceptional experience. I highly recommend the Apple Store in castle tower to anyone seeking exceptional service and support.

Keith Jenkin: Very busy place.Booked a time to have my non charging iPad looked at.Very experienced staff tried various tests on the ipad without success.Quoted $1400 for repair.(Interesting as a battery is only $200).As it was out of 12 month warranty, was sent back to retailer for repair under Australian consumer extra 12 month warranty, as per receipt.

Anushka Shah: The technical support team is super uneducated, they are hardly interesting in communicating and solving the issue as they themselves are not aware of Mac functioning. By far the worst experience.

Michele Koschel: Attended this store on Monday 8th May with a problem with my iPad. A lovely man Anthony looked after me and solved my problem. Anthony was polite and friendly 😊 thank you Anthony

Rinky Pawar: Most busier shop on earth

Thilina Madhushan Bandara Wickramasinghe: Thabks for amazing customer service..

Halima Dandan: I had the best experience today whilst upgrading my phone. Usually it’s hard to wait for so long whilst it’s all being updated etc. But A massive thank you to Alisha and Pat for making the time pass in a such a memorable and fun way haha. So informative, engaging with a few giggles. Thank you!

Omar Jebara: Always great service

Helene Ly: Had a lovely time buying an iPhone for my mum and today. Angie is fantastic!!!!

Malakai Dwight: 👍👍👍

jragonlung jragonlung: Not impressed, I am trying to have my camera lens fixed and I have AppleCare +, I was willing to pay. Initially the staff said that I can just get a replacement on instead of fixing but then he said the systems thinks that I might be scammer so refused to process it on the spot. Instead I was requested to send the phone for five days “to fix” or I can ask for express apple care, provide my credit card details through the phone and pay. Seriously, I can give all the receipt and proof that they want but they did not choose to do that. Instead accusing me as a scammer who try to get apple care. It was paid? and the staff asked whether I was in US before and how long I stayed , I felt that it was an invasion of privacy and I don’t understand the purpose of such question. I don’t know whether it’s the staffs incompetency or the system flaw; but this is unacceptable.

roman tepes: Chris provided great customer service on a warranty repair item.

karen chen: My apple iphone has been hacked twice and I really see holes in all the process and I urge you to improve it.1. When I change password in my iphone either the Apple ID password or the email password, letters appear for a while before disappearing which will allow enough time for hackers to steal our password and is against standards for all other systems e.g. bank password, hotmail and gmail paasword.2. When I left my iphone for repair, I am not advised of the person who hold my iphone and even not given a receipt.3.When I returned to pick it up, I was asked to show my photo ID which is a serious breach of privacy. Info from my photo ids would allow any hackers to break my personal systems.4. Very simple repair of glass panel required the interruption of 4 Staff today whcih is totally inefficient and waste of my own time. Prior to that I have visited Apple stores 3 times for such a simple thing.5. The most inefficient, insecure systems and most non transparent store I ever encountered.6. I will not recommend anyone to use iphone or go to your shop again.7. My email is now interrupted by more scam emails just from today.

komikotodesu: good service. customers are always ready to help

Mo Chah: Absolutely ridiculous. Absolute Worst way to deal with customers, worst way to repair items. Worst policy structure ever.They CANT BE BOTHERED fixing anything. I have owned every iPhone to come out and all my products are apple. But honestly Samsung is definitely the better brand. In their software, hardware, reliability, and customer serviceI bought a phone directly from apple not even a year ago, and I had camera issues which I called for and they tried to help over the phone to which there was no solution. A few weeks later the actual lens broke, and then I went in to get it repaired happy to pay to fix both things and they said I’d have to pay $1100 or so. Or give them my phone and pay $800 for a new one, which is stupid because it’s just a small lens, so I got the lens replaced elsewhere on its own by an Apple Authorised repairer which took no amount of time as it was a small simple fix, on the other hand apple wanted $850 because they’re INCOMPETENT to change just a lens they require to replace the whole rear part of the phone, and then I went back and requested to just get the camera replaced for $309 as quoted originally but they refused to do so. Saying they won’t touch the phone anymore even though I’m requesting a repair for a faulty part and I’m happy to pay and they refused. Even though a week before that they were more than happy to take $1100 And fix the whole phone.Went down stairs to Fone Kings and bam within 40 mins my phone is perfect again no questions asked with warranty and original camera.APPLE NEEDS TO LOOK AT ITS COMPETITION.

Islam Hosny: Nice customer service really helpful from maintenance but sales aren't helpful

Karan Jaswal: Wish I could work at the very same store and get paid DOING ABSOLUTELY NOTHING. More than half of the staff was just wandering in the store.

Grace Weatherby: Excellent advice and service 👍👍👍

John King- Lestor Vaims: lovely store and lovely staff! i came in here a couple months back to get my laptop repaired. staff were so nice and friendly, and i wasn't charged a cent for software installation. one of the staff members i remember in particular, an older lady (i can't quite remember her name) was happy enough to make small talk with me. funnily enough she thought that i was a messenger reminding her to spoil herself and her daughter for her birthday with pho! unfortunately i can't remember her face or name, but i'd just like to say thank you for such a good memory.i do recommend this store though! :-)

Negrita Varas: Lindos lugar

Dr. mohamed salama: staff are not helpfull at all. I wanted to shift from android and they do not care and no one attended my query. I saw three everyone referred me to another staff. Im staying android.

Akiko Koide: Very busy store.. definitely need to make an appointment 👍

kiz: I got scammed while buying an iPhone off of Facebook marketplace which had an ingenuine screen and the front camera was broken so I’d been into the store a few times for advice and making an appointment. Everyone was so lovely and helpful. When I went in for my appointment to get it fixed, I was told I was going to have to pay the same amount I’d already spent on the phone and was devastated as I could have bought a brand new one for less money. The staff member who helped me, Georgia, went and spoke to the manager and came back and told me they felt bad for me so they weren’t going to charge me for the camera replacement (still paying for the screen) and I was so grateful. I don’t make a lot of money so this was a massive help. The phone works perfectly now! So a big thank you to Georgia, the manager, the other staff who I spoke with, and the nice man who came and spoke with me while I was waiting.

Peter C: Replaced iPhone 12 Pro battery& done within 80 mins 👍

Roku 3: Staff is nice and a lot of staff wished my happy birthday when I was buying an  watch For my birthday

Muhammad Ahmed: Went there to get the vodafone deal with iphone 14pro max. Spent 2 hours and still the salesgirl couldn't get our credit check done. Complete waste of a day.Same credit check was done at other store in 20minutes.

ceebeel42: Every aspect of this customer experience is smoke and mirrors, from the ambiguous answers to reasonable questions, to the exact details of your purchase. It’s exhausting, and if you start to let your frustration show, by simply struggling to smile anymore, your’e then seen as being less than friendly because you can’t match the inane insincere persona of the person now serving youJust sayin…

James Mullen: Worst customer service ever. Had a product that failed within under 6 months and wasted an hour of my life just trying to get a replacement - which is a legal right. So many hoops to jump through which seemed to be trying to make it harder. They had stock of the item on the shelves but initially asked for me to come back in 2-3 days to collect - when I asked for a refund she did give me a new unit of the shelf. Overall the final person I spoke with was the best (if I had spoken with her first it would have been a higher score) but the first two made me want to switch brands

Catrina Ireland: Qanar went above and beyond to assist me!

Kate Gardner: Al at the store was professional and accomodating to solve my issue with my iPhone. Thanks so much and I recommend this store for sure.

Alex Riedel: the person that helped us with selecting an ipad was incredibly professional and helpful and had a great attitude i believe her name was bo or bow or something like that !

Daniel Lister: Friendly, knowledgeable and efficient. Great to experience. Thanks

Joshua Steele: Friendly service, helped pick out new Apple Watch and iPhone.

James Herbert: Booked an appointment to get my phone battery replaced then waited half an hour only to be told they couldn’t do it today. Waste of my time and what is the point in having a booking system?

pan wanqi: This review is for Coco and also for the lady who assisted me before that (sorry didn't catch your name). It took me quite some time to facetime with my Dad deciding which model to choose, they are very patient and give me helpful suggestions. Thank you ladies to make my shopping experience enjoyable!

Courtney Stark: By far one of the most traumatic experiences of my life. I go back to using Apple devices after using Samsung for 10 years. Due to Telstra having activated the device, Apple refused to assist me in anyway despite the device being manufactured by Apple. I was belittled, gaslit and reduced to tears by the store manager and then hand balled off Telstra to send it off for repair despite Apple having a legal obligation under Australian Consumer Law to provide on the spot replacement of the device. Instead of leaving with a new watch that I was legally entitled to on the spot, I was left with tissues and a leaflet from the ACCC. In addition, the manager had additional sales assistants around him to back him up as a means of intimidation.Never in my life has a retailer or manufacturer made me feel as low about myself physically and mentally as I have this evening and it’s over a faulty device.

Robert Hanna: Had issue with my iPad that was solved. Excellent customer service.

Anthony Bailey: Very helpful staff, sorted all my iPhone needs

James Rose: Really poor service, trying to buy a watch. No one to be able to purchase from even though 4-5 staff wandering around with iPads. Person who finally served me had the personality of a brick, no pleasantries or kindness at all.

BH cavill: Make you booking an hour before you turn up because you won’t be seen in that time. Just make sure you’re known to staff or they’ll forget about you.

Pankaj Sawjani: I had a terrible experience today. I have been a loyal Apple iPhone user for a long time and am normally highly satisfied with the service at this store. However today I had a terrible experience. I went in with a recurring problem with my 2 month old IPhone 14 pro. The side button did not work intermittently. After a long time with a tech named Marina, they suggested they will replace my phone with a new one. When I asked them if I could keep the old phone for a few days and transfer the data at home they declined. I asked for the manager who recommended that my best option was to call Apple Support and they will send me a replacement phone and give me a few days to return the old phone. After a long frustrating call with apple support I was told I had to pay for a new phone and will be refunded once the old phone was sent back. Furthermore they sent me an email to say that they will charge me if they find that the old phone was repairable!!! All this was never explained to me by the store manager. He seemed very happy to kick the can down the road!! I have spent a good part of 3 hours so far and will need to spend another 3 hours transferring the data to the new phone! Not at all impressed and hope someone from Apple will take ownership here so that this does not happen to anyone else

Farid Mousavian: Warm and lovely staff

mj mj: Came to get my phone screen repaired. The whole queue process is time wasting, get told to come back in 20 mins but get a text 2 mins later. Then get upsold more things through the diagnostics, yeah not my problem the batteries have planned obsolescence...Then whoever repaired my screen didn't even bother charging it up to test it. Get asked for my ID twice - at the door and then 5 mins later picking up the phone but get a cocky excuse when I ask why (literally: dont worry this will be the last time today...), surely your super genius optimised queuing process has a Tick Box for ID verified? Then the next time I come to drop off and pick up the phone, no request for my passcode, no request for ID... And from the way Im spoken to I should feel so privileged that I dont get charged another $330 to replace the screen again for the incompetently repaired phone.I feel everyone in the store has an odd attitude, maybe it's the training or the type of people they hire, or a Sydney hospitality thing. Fake, borderline arrogant, enthusiasm. I just dont like stepping in here but usually forced to due to some faults. And your $80 leather cases dont last and peel off after some use like a piece of junk.

Dimitri Pitsikas: A one hour battery replacement taking 3 hrs as they cannot meet appointments and manage workflow effectively.

Matt Campbell: Change of battery and after service macpro makes a knocking sound which it had never made before. took back twice to get fixed. Not rectified and told that the mac pro is 2017 so may want to replace the entire macpro just after replacing the battery. poor customer service

sofa L: Nightmare experience this morning! the attitude of the service staff (male staff)was extremely bad, does chatswood apple store decides the service attitude by the clothes who’s wear?

Sheridan Weston: All the staff are so friendly and helpful, in particular Emily and Kelsey. Thanks for all of your help today!

A G: Progressively getting worse and worse and worse.The quality caliber and basic knowledge of so called "genius" is at an all time low.Furthermore, The customer service of some staff is appalling.We went in today to talk about the diminishing battery performance on a three-year-old MacBook Air and was told Point Blank we needed to upgrade to a new MacBook Air or have the battery replaced at our own cost, As the device is now outside 24 warranty ( The battery had been diminishing for the past 12 months)The Genius Mark and the manager David were so unhelpful and basically ushered us out of the store... Absolutely appalling, I look forward to the demise of this horrible brand and the rise of a new entrant

Maflouki: Thanks to Laura for helping me replace my screen protector that only lasted a few months

Fan Yi (易凡): The genius bar staff is lack of knowledge and professionalism.My iPad pro bought 1 year ago stop charging suddenly, I booked a genius bar appointment and took my iPad there, after the iPad got inspected by a so called GENIUS, he drew a hasty conclusion that my iPad got water damage which led to the charging port not functioning, he also told me according to the Apple T&C, the water damage is not covered by the warranty, and the replacement cost is $920. I reiterated the iPad was being used with dedicated care and never touch with water, if the charging port stop working during normal usage, it definitely has a quality issue. Then this GENIUS found another senior GENIUS to back up his opinion, who is unprofessional and impolite, which made me feel they are thinking I was lying about the water damage and wanted to take advantage from Apple. So I left without accepting their generous offer of $920.After I got home, I did my research on Youtube and decided to use a small tooth brush to clean the charging port, guess what, the lovely charging bolt showed up again! It is simply just because of the dust on the port led to the poor contact of the charging points.I am a long time Apple fan but not anymore since this time. Super disappointed about Apple GENIUSES' expertise and poor attitude towards their customer. It could be a simple fix but they offered a nearly brand new one price for replacement, what a ripoff!You have a good day GENIUSES!

Mahan jorfian: Unprofessional team

Michael Wilson: I recommend booking with the genius bar if you're experiencing hardware issues with your macbook. I had little optimism initially, but the staff members were nothing but helpful. It was free of charge and undertaken within a timely manner. I would of had no access to a laptop had it not gone well and so I'm very grateful for the service they provided.

hamim uddin: Good customer service

Jen Y: Worst customer service experience ever.. the staff is not friendly. Especially who worked on 10.May.2023 at 3:50pm~ 4:00pm in front of the entrance. I asked him about Ipad pro because I need to buy one. He doesn't know nothing about it. Even though I was asking questions about ipad and mac book he just left me alone and served other white person. Is it discrimination Or what?? If I can give 0 star. (Looks like he came from another country as well) Really disappointed..If he didn't know about the product then why he is working there?Whoever works at the front of shop needs to be friendly with smiley face because it is first impression of the shop or company.

Mel Jo: Very welcoming and proactive staffs. No much to say about the products as it is the same everywhere. But compare with the other Apple stores I have been to (City & Chatwood Chase), this Hornsby one makes customer feels more relaxed and easy. Not as stressed and hot headed as the other ones.

Shine Philip: Very good service

Marina Bernard: I ended up needing to visit the store three times over the weekend, and while the problem still wasn’t resolved at the end I appreciated their genuine efforts to assist.

Rw'by Rose: Walked in to buy a Apple Watch, lady told me someone would be around soon to help me with a purchase. Shop was empty and still waited 20 minutes in the store, while several employees were standing around chatting.Left and went to JB Hi-Fi instead.

Bradley: The team at Hornsby were really helpful and gave me a great experience. A big thank you to Alicia and Ben for all the help.

Felipe Garcia: repairs will take a week or more.. new model m2

Lollipop Lollipop: Would give 10/5 stars for Margaret👍. She has been really nice, helpful, and quick. Customer experience is great when interacting with Margaret. However, not so good customer experience was received from concierge girls, ie I did not feel welcome or welcome back to Apple Hornsby.

Sophie Boffa: I went to Apple on the weekend as I was having an issue with my phone. The staff were welcoming and did their best to try and resolve the problem. I ended up needing to visit the store three times over the weekend, and while the problem still wasn’t resolved at the end I appreciated their genuine efforts to assist. I am particularly grateful to Kamia for her helpful, friendly nature and honest advice.

Salyna Delfino: I’d leave a 0 star review if I could. The worst customer service ever. So unsympathetic and no care at all. I came in asking about data recovery as I accidentally deleted the contents of my phone and the guy at the door had absolutely zero sympathy and just shrugged his shoulders and had such an attitude. I didn’t come in trying to blame them, I had admitted that I made a mistake and just simply needed help. He just kept shrugging his shoulders and rolling his eyes. Honestly so disappointing as I am in distraught, not very good with technology and just needed guidance. I’m saddened by the loss of precious memories and important data that I thought is lost forever, and he just kept emphasising “it’s YOUR mistake, YOU accidentally deleted it, we can’t help you” etc. making me feel worse. Didn’t even have any interest in asking how it happened whatsoever. Honestly have no words.

strangefungis: Average

Aydin Zahedi: Delta Shouldn't be a manager. Or at least she needs a lot of training to learn how to resolve issue or talk to customers.

bruce: Bad service

Aitaram Tamang: Staff was friendly and helpful and resolved the problem.Thank you 😊

Jay cn: They have an army of guards and security to protect phones that cannot be used after being stolen anyway. Pretty sure it's a marketing strategy to get the masses to think that something important happens in there 😆

Rishi Subedi: I am not happy with their services because all the staff were unknown about my case I don’t know why and they don’t have enough knowledge and experience

Amy Kitson: Always great service at Genisis Bar

Emily Royal: This was honestly the best retail transaction I've had in a long time, maybe ever! So incredibly helpful with my many questions, which was made even more convenient by using FB Messenger rather than a separate live chat plugin. Was able to pick the monitor up in person to save on shipping. Brought my laptop with me to test it out before taking the monitor home. Loving my new set-up - monitor is working perfectly and as described. I would strongly recommend Mac City to anyone! Five stars!

Archie Majumdar: Awesome service! Was super accommodating with my Herman Miller Aeron delivery.

Kelvin: Very good customer service. Fixed my computer, now working like new, the same day I took it in.

thelostyoshi: Bought an office chair from them on Ebay - super fast next day delivery with excellent service. Highly recommended

Mark Newsham: I purchased an A grade 27” Thunderbolt Cinema Display Monitor to use with my 2017 MacBook Pro. Communication was great right from the first enquiry to the display being delivered. It’s a refurbished unit but looks a works like brand new. The cords are in perfect condition and it arrived in great solid packaging. Totally recommend Warren and his professional service at Mac City Austrlia. I will purchase from him again.

paolo rajo: Good experience, good product and exceptional service! Point and precise delivery. Very willing to go to customers! Ordered Saturday and Monday I've already been delivered! Thank you.

Kris Vipavetz: My wife brought her 2014 MacBook Pro over from the states and several weeks ago, experienced a BSOB. Mac City put me on to a data retrieval specialist that rebuilt the SSD and extracted and retrieved ALL the data! My wife wanted to keep using her MacBook Pro so Mac City replaced the SSD and repaired the water-damaged logic board and other bits to restore the device to a like-new condition. They did this during a hard lockdown and bent over backwards to accommodate our needs. Mac City will have a customer for life!

Margaret Salvador: Thank you to my go-to MacBook Pro supplier and tech support. I discovered Warren almost a decade ago and he has since been a wealth of knowledge and advice. He sells the best Macs available and advises his clients on the ones best suited to their needs and budgets. All glitches when migrating data from one Mac to another are expertly resolved by phone. Very responsive and value for money hardware. Once again most recently it was 5 star service. Peace of mind is priceless when purchasing from Mac City.Highly recommended.

Joy Ng: Our work laptop crashed and even though Mac City wasn’t open, I called the owner and he dropped off a new one within hours of my purchasing one. Amazing service. Highly recommend.

Pat Duggan: They go the extra mile to make sure you get the product or help you need & get it to you.

Natasha Haron: Purchased a refurbished iMac online for a competitive price and had it delivered interstate. It was quickly and carefully delivered by courier. Warren was friendly, professional and helpful; ready to answer any questions or assist with set up. I use my iMac for graphic design work, and I'm ecstatic with the performance. I would purchase from Mac City again in future.

Lou Muscolino: Warren is an absolute legend!!! Not only did he get back to me on a weekend evening, he was easy to communicate with and gave me very helpful advice. He didn't try to upsell either which I really appreciated, as I know many tech repair companies try to. Warren completed the upgrade in one day and even dropped my laptop to me on the way home the following night. I couldn't have asked for better! My MacBook is faster than ever and has a new lease on life + the upgrade was very reasonably priced. Thank you Warren, you are top notch.

Fred Cloos: Good customer service and experience.

Bruce McGrath: Recently had a SSD Upgrade done to my iMac by Warren at Mac City Australia.The service was extremely quick, reliable, courteous and the price was exceptional, Warren also went out of his way to do a great job checking everything out after the upgrade and I couldn't be happier. Thank you Warren. I would totally recommend Warren at Mac City Australia to anyone - just give him a call, you can't go wrong..

Tony Johansen: Warren went out of his way to make certain that a gift arrived before Christmas. His helpfulness is most appreciated. In a world where too many businesses try to remove human contact, it is refreshing to find a business that prioritises the customer first. Thank you Mac City and Thank You Warren.

Mario Silvera: Amazing service and quality product - literally saved hundreds of dollars and received an as-new machine too. Would recommend Mac City to any student, professional, or casual user in need of a new laptop.

Suzy Bryant: Perfect service! Warren at Mac city and his technicians are fantastic. Very helpful, easy communication and great products.

Jarrah Cairney: After the service and quality of product I received from Warren I had to submit my first ever review on Google.Thanks for the fast and professional service mate! We are very happy with our iMac and Macbook Pro!

DY: Fantastic service all-round. Ordered and collected refurbished iMac same day. Excellent condition, Warren is super helpful, professional, efficient. Highly recommend, will definitely use again for future Mac purchases

Antony: Purchased a 27" retina display monitor from Mac City, very happy with the quality of product and service they provided. Prompt service and delivery. Highly recommended. Thanks Warren.

Qiping: My account was disabled for NO REASON and my balance inside my account is $100. Talking to apple customer service is like talking to some polite bots, which solving 0% of your problem but being able to memorise the content that they should speak and did not address your problem at all. Hiring a bot would be more money efficient for what Apple what to achieve.I will never buy their product again.

D L: Great customer service over the phone. They have the rare talent that actually cares about their customers.

Faith Hynoski: I would give Apple Australia minus stars if this was possible! My child racked up $3700 of game purchases and after two refund requests denied, a chat conversation and wasting 60 mins talking to a useless Apple person, I am still out $3700 and they will not take any responsibility for their flawed system (likely since it makes them money).My lesson here is that Apple preys on children for financial gain!! I am done and will be moving away from all Apple products. I will also be taking legal action, even just to get the word out about their predatory behaviour.

R. J.N: I went to apple store in Chatswood to buy new iPhone, and I asked the girl who sold the phone to me, to help me transfer my data from my old apple phone to my new phone. she very rudely said go and book service, and I said I don’t know can you please show me how to book service”, she again said I can’t help you , after waiting I asked again, “ I need your help can I talk with your manager to help me please.”Finally after long waiting, the manager came and talked like her to me’,” we can’t help you” very bad and very unprofessional I hope apple teaching them about customer service and how to talk with customers. At the end I cancel my order and walked out from Chatswood Apple shop .

Peggy Night: The service stinks. Once an incredible company, Apple once clear and unique vision has become clouded by corporate greed, opting instead for unethical business practices and policies which against consumers and our environment. Planned obsolescence and switch and ditch tech enforce the mass-production and purchase of yet more landfill

Nico Roghieto: Don't know what's the point of having so called Customer Service staff as they definitely don't look after Customers nor they provide any Services whatsoever.

Ashish Bhetwal: APPLE DOESN’T CARE! Worst customer service in this industry. Absolute Joke! It feels like the monopoly and market capture Apple has, it doesnt need to focus on customer experience even a bit. Just wishing Tesla comes up with something better!

GetUsThereAlready: Didn’t receive my express order that I waited at home for this morning. When I called up apple to check on my order, I was incorrectly informed that I had cancelled my order! I was asked to check for a cancellation email that didn’t exist. I checked my credit card statement which still had $514 pending from the order. I was instructed to order the product again and assured that they have the item in stock. I went online to reorder and discovered what the issue probably was: there was no $15 express delivery option today. I’d prefer that apple was honest with their customers. I would have totally understood if they had said unfortunately we don’t have enough delivery drivers & refunded the $15 express delivery fee instead of cancelling my order, wasting my time and lying to me (pretending that I cancelled the order). Lift your game apple! 👎🏼

Eliza Farbenblum: The worst online customer service ever. Excuses were made multiple times for not being able to allow payments to go through if a card declines and you need to transfer funds and pay again. Frustrating and unhelpful staff. They just pass off the issues and tell you that you are rude after you have told them what the problem is. They behave incompetently and waste your time by handing you over to other staff who cannot not also allow the payment information to update on their end and do not resolve the issue. Instead of fixing the problem, they ask the customer to get a new bank card! I wouldn’t get any apple product if I would have known how bad the customer service was.

Sue M: The following review is my own personal opinion at the time of writing this review and based on my own personal experiences.Despite having apple reset my devices (mobile phone, Apple Macs and iPads) I have been continually hacked over the last few years, this is despite of having my devices locked down by apple and being on the latest software at the time of being hacked. The Apple store I was dealing with even got me to go back to an old Mac Air from 2014 so that the wifi and blue tooth could be removed from the apple air. I have consistently used long random passwords changed regularly and have had the devices locked down including removing the remote management from all users to no users (apple has the all users set in their settings by default).Apple has confirmed that there is no equipment issue / no virus on these machines yet they are still getting controlled remotely - it is almost like you are working on a dummy terminal. Terminal services is being activated in the background.The amount of time spent going back into Apple to have the devices is frustrating. Even yesterday when in the apple store at the Genius Bar having the Apple Air (no wifi or Bluetooth in the device) being installed with a clean install, appeared to be hacked through Apple’s own network (via Ethernet cable) - even the Genius Consultant saw it occurring. She then had to install the laptop by USB and away from Apple’s own network.I have devices that appeared to be hacked professionally without any network connection and the circumstances are the same - it appears that a person needs to be close to you to hack - within 300m, they appear to have a device that allows them access and it appears to glitch the screen at the time of being hacked. There appears to be a back door way into the device that bypasses passwords, even if there is only one admin user on the device. In my case I can clear prove that my devices were being hacked whilst they were locked down, for example my voicemail coming Russia rather than my phone - laptop starting with different languages and different icon positions and different background images. Devices randomly turning on and activating the camera and microphone, files being deleted etc. I have no social media, no apps on the devices, no sharing etc. I have even tried to have the initial device set up with 1 admin and then a standard user (locked down) to work on patent documents using Apple’s own notes program rather than word, no emails on the device or messaging on the device, nothing other than the factory installed programs by apple, including no importing of data and setting up of new apple ids - even tested without using the appleid - still appeared to be hacked. Bought new hard drives to connect and then had nothing connecting - still appeared to be hacked Also tested changing over the Mac address in case the hackers were using the MAC address to work out which was my device.My phone number has been changed and changes every month to a different provider and different account and different number - the number is not given out to anyone - (as I have a second phone for phone calls) yet I believe I have still been hacked. I do not connect to Bluetooth or wifi.Apple have advertising gives me the impression that apple devices are private and secure, yet my own personal experience has lead me to believe that this advertising is deceptive and misleading by Apple. I am writing a review out of simple frustration that the devices appear to have security issues ie possible failure of Q&A on the software. If I was reviewing the service by my local apple store then I would give 5 stars as the genius consultants have given amazing service despite the software issues. We have purchased new iPhones, new iPad Pro and yet I have appeared to be hacked within 1 month max (the new pro) the new iPhone only lasted 1 hour before being hacked. I am of the personal opinion that Apple need to stop doing new features and concentrate on securing their devices properly.

Minoo Patel: I have a complaint I am given the run around. I keep losing music from my iPhone and iPad libraries. After 2 years there is no solution. So here’s to you Apple, we are loyal customers for over 20 years my family has multiple Apple devices, the question is are you Apple interested in fixing this problem for us. You have my name; feel free to call.

Jeff Gould: Would be a much better experience if they didn’t use the useless delivery company TNT.

W W: after this place, No apple anymore

Andrew: Aftet this place I'm.all samsung

Yebin Lee: Place was closed(?) Looked like the place was empty when clearly it said it was open on Google maps

Keitlin Ushe: I took my beloved laptop to this shop after a lot of research and phone calls. The service was quick, cheaper than most, delightful, and efficient. The staff was the nicest! My laptop screen is perfect now. I was kinda freaking out and they provided the most comforting service. Best repair store..they also had great retail prices…almost bought a 2nd laptop. thanks again

Antonia Araya: A bit busy but clean

Jennica Quincy: good experience, fast and quick to get my laptop fixed. My laptop's screen wasn't connected with the source underneath the keyboard. they changed the cable inside and it's back on now! thanks.

A Y: Super efficient and top service. Rang on the day to fix my battery and memory on my computer. The boss there was quick, efficient and very straight to the point. Will come back.

Salina Karki: it was an great experience repairing my phone battery with such a cheap price and great service. They just fixed it within short period of time by letting me know about the battery life and how can i save battery life in future. and also the skill with customer was top notch and really satisfying. highly recommended and suggested this place for any phone related issues or knowledge. thank you so much team for such a lovely environment.

Aayush Khati: Have and excellent experience while repairing my charging port. The service was next level fantastic and they just repaired my port within no time. Highly appreciated for their time and friendly environment. Most recommended place for any types of repairing and so on. Thank you so much.

Lucie Joelle Lidwine Jacquemin: My experience at Experimac was terrible. They pretend being specialist but their customer service is a failure.I really don’t recommend you to go there I really regret and if I knew what would have happen I would have went to fix my Apple Watch at an Apple Store.To me their service was faulty my Apple Watch died because of them. I explain myself. I broke my screen Apple Watch about a month and a half ago. I have paid 250 to fix it, which is not a low amount. After a week, I went to pick up my watch, paid for the service and after a swim, because my Apple Watch is waterproof, it shut down. I went to the store few days later. The staff told me that my Apple Watch is water damage and it is due because after they fix it, the Watch is not waterproof. They omit to warn me about this, I wasn’t aware and I was not supposed to be aware about their fixation process and outcome, that is why I went to their service. They didn’t apologies or neither tried to compensate for their lack of information. I have paid this service for nothing and now my watch cannot be used anymore and have to buy a new one. I went to pick up my watch very disappointed and frustrated, i don’t’ think their way of doing was fair and that this situation could have been avoided. According to the ACCC they failed to meet consumer guarantee. And my due and care rights haven’t been respected. I am very aware about what I need to do to voice my rights, after reporting my case to the ACCC I am going to report this case to the Fair Trade.

Romain Kirschner: Run from this place

Sailor Moon: Top quality service! I came to Experimac on short notice, needing help with the files on my hard drive. The guy there was really friendly and super helpful, I would recommend them to anyone and will go there again for any computer related issues. Thanks soo much!! 5/5 :)

Cecilia Qiu: Positive:Professionalism,ValueThey repaired my iphone screen within 1 hour. Amazing service

Jannis Rothe: Super happy customer here! Super quick, very affordable and extremely friendly ☺️👍

neo downunder: Friendly service that offers decent pricing for used Apple products. Very straightforward and no fuss service. Highly recommended

rajeev shah: Positive:Professionalism,Value

MadMatt 4wd: Positive:ProfessionalismI've had an excellent experience with Experimac. Needed to work out a solution for our damaged Macbook Pro and these guys we're most helpful right the way through. Nothing was too much trouble.

Katerina Skvorc: My ancient iphone6 became inoperable due to wifi antennae damage. Apps failed & data started self deleting. All my texts disappeared. Within one hour of walking into Experimac Town Hall, Omar had retrieved all the data, updated to a replacement refurbished phone, reconnected Apps, uploaded texts, photos, mail etc. Together with his charming colleague Casey, Omar provided a cheerful, reassuring & professional service at an affordable price. He is now my go-to I.T. guy for eternity :)

Jet Lim: Very good and friendly service and friendly environment

Nichola Longhurst: Do not go here! Definitely do not recommend. I took my phone to have the screen replaced and they returned it with a broken microphone. They said it was a complete coincidence, they would replace microphone if I paid and my battery needed replacing too. I said I would come back a few days later when I had time to replace the microphone for free only as it was too coincidental. The following day the screen went completely black. Attempted to contact them and they weren't open or responding so I had the screen replaced elsewhere. The other repair shop said it was an extremely poor quality screen which hadn't been put on properly and that the battery was fine and did not need replacing. Went back in to get a refund and they refused a refund, despite admitting to the faulty screen being provided. Very dishonest business.

Ballina Gee: Efficient and effective service. They upgraded my ram and texted me when ready.

Madhav Kilambi: Like the 1 yr warranty on used iPads. Friendly staff.