Best Couples Hotels With Jacuzzi Sydney Near Me

Sarah Leffley: I stayed at this hotel in the last week of April for my partner's birthday. The hotel amenities were beautiful and the location was great. The most disappointing part is the service that we received. I was double charged by the hotel and it has been almost two months and still ZERO refund. I have emailed and called numerous times with no one investigating or replying to any of my emails. The service has been disappointing and poor. I have cancelled any of my further reservations at the hotel and will not stay here again due to the absolute hassle it has been to retrieve my money back. For what is meant to be a luxury hotel, this has been a frustrating experience.

Pang Y: Wonderful stay with close proximity to the opera house. We had a view of it from our room. Everything is within walking distance. Lobby staff were kind, accommodated printing needs, and other requests.Rooms: 5/5|Service: 5/5|Location: 5/5 …More

Rubaiya: Don’t bother checking in to this hotel. You’ll be waiting a long time whilst the people at front desk ignore you and chat to their friends.Rooms: 5/1|Service: 5/1|Location: 5/4 …More

Elle Ab: Checked in & out to celebrate our 21st Anniversary 2023 on the long weekend King’s Birthday June 2023. Excellent service as always, provided by all staff on duty during our stay; from our arrival to departure e.g Valet/Concierge, front desk staff & Horizon Club Manager Luke Yang and all his staff, by accommodating my needs seamlessly with big smiles on their faces all the time - making stay comfortable & relaxing as always . They know how to treat a valued regular customer happy.Highly recommended place to stay. Preferably stay in a room with access to Horizon Club.Rooms: Preferably stay in a room with access to Horizon Club lounge to fully enjoy what luxury hotel offers; e.g Horizon Tower Suite Horizon Club Premier Sydney Harbour Room.Nearby activities: Walking distance to all amenities in Sydney CBD.Food & drinks: Preferably stay in a room with access to Horizon Club lounge to fully enjoy what luxury hotel offers; food drinks served inside the said club are sensational!

Mayuri Sahgal: Very dated rooms. Not recommend .Rooms: 5/1|Service: 5/1|Location: 5/1 …More

Tim Cook: Great location. You can easily walk to the Rocks, Circular Quay, Victoria Building, Darling Harbour, Botanical Gardens.Walkability: You can easily walk to the Rocks, Circular Quay, Victoria Building, Darling Harbour, Botanical Gardens.

Ben: Great service, great rooms, great bar on L36. Will be back often. Thanks and welldone!Rooms: 5/5|Service: 5/5|Location: 5/5 …More

Qing Wang: The worst hotel ever. They kept deducting money from my account even after my checking out. They made me seriously worry about the safety of my account

Anastasia Markos: Great location. Lovely rooms. Friendly service.Rooms: 5/5|Service: 5/5|Location: 5/5 …More

Maz Burnell-Jones: Never experienced anything like the mess at the Shangri la hotel 2 hrs to book in. Loads of people around us were in the same boat and extremely unhappy we were told they were on the way to open the safe in our room what joke it doesnt take 1 hr to do that. Others were being told different things as well and had been waiting 2 hrs alsoRooms: 5/4|Service: 5/1|Location: 5/4 …More

Jemma Morris: I recently had the pleasure of staying at the Shangri-La Sydney hotel and had a wonderful experience! The views are absolutely breathtaking from the horizon room..What really made my stay special was the exceptional service provided by the staff, particularly Sunny and Kabir. They went above and beyond to ensure that my stay was comfortable and enjoyable. They were briefed that it was my birthday, and I really appreciated their attention to detail and friendly professionalism.I would highly recommend the Shangri-La Sydney hotel for anyone celebrating a special occasion, and I would like to give a special shout-out to Sunny and Kabir for making my stay truly memorable.

Paul Murphy: Not 5 star service I was expecting.

Blake Pulman: This is a poor quality hotel that rests too heavily on its location and view, and lets everything else slide.We stayed for four nights, and found the service to be poor throughout our stay.Staff were slow to respond, and never with any compassion (except for the staff member delivering room service). Small things took far too long, and there was an unexplained charge to our room upon check out that was cleared up on querying - I have zero trust in this institution to do what you ask of them, or to have any integrity.If you want a five star hotel, stay elsewhere, as this will only be a disappointment. If you want a good location, stay elsewhere, as I have no doubt you can find better value for money at other locations in the Rocks.Rooms: The rooms were distinctly average - while the size was generous, the amenities were lacking, as the hotel is doing the bare minimum for their class. It's the detail things lacking, like the size of the TV and the ease of connecting to it - two of our three devices found this a challenge.Walkability: While this hotel is centrally located, it is at the top of a hill, which requires using steps to get between it and Circular Quay - this may cause an issue for some.Food & drinks: The food was poor - we ate room service and the daily breakfast, and I am incredibly grateful to have not booked any dinners here. If you dine in the restaurant, you're doing it for the view. If you want good food, go for a walk around the Rocks, and you will find a great deal of higher quality choices.

Tom Orchard: Stay here regularly for work and really enjoy it. Facilities are great, staff friendly and the views from 20 and up are stunning. Must visit

Donovan Taulepa: Stayed at dozens of Shangri-La hotels worldwide and most if not all are great, with amazing staff, rooms etc… Sydney certainly has the worst staff by a mile! We have stayed here a few times over the years…. Tha service and the hotel itself seem to be on a steep decline in every way! Sadly not what we would expect from a Shangri-La!!Rooms: 5/3|Service: 5/1|Location: 5/2 …More

Erik Sinno: Superbe hôtel au cœur de Sydney. Chambre très grande et cosy. Personnel au petit soin. Petit déjeuner copieux et varié.

Anthony K: Great location and fantastic service. Parking was easyRooms: 5/5|Service: 5/5|Location: 5/5 …More

Michael H: GREAT CLUB LOUNGE BUT MARRED BY DISAPPOINTING HANDS-OFF MANAGEMENT.*ROOM 4/5: Spacious for a Sydney CBD hotel, but the flickering bathroom light due to a faulty light bulb was annoying. Curtains wouldn’t close fully, ie. they’re not black out curtains.*CLEANLINESS 5/5: Spotlessly clean room. I wiped down all surfaces with disinfectant wipes and there was no dust. Public areas were also well maintained. Well done and thank you Housekeeping team.*WIFI 4/5: Reliable and decent speed.*LOCATION 5/5: Opposite Hyde Park and near train, tram and many buses. Lots in the area at walking distance.*ELEVATORS 2/5: Since my last stay, the hotel has renovated its 6 elevators. They’re generally speedy, but during peak times, there are long waits as hotel bell desk staff use the same front of house elevators instead of the back of house ones, which Housekeeping use. Guests struggle to get into an elevator when there’s a huge luggage trolley blocking the way, hence the long wait.*BONVOY PLATINUM AND ABOVE: No rating but rather a FYI. Bonvoy Platinums and above receive a room upgrade if available plus executive club lounge access (evening canapés & light breakfast). You can ‘upgrade’ to have breakfast in the main restaurant at an additional cost of $15pp/day, but more on that below. I wish the club lounge would offer check in and check out assistance at its dedicated desk, as the main lobby was chaotic on my arrival.*SERVICE: I break this down in 3 different areas.***Guest Services 5/5: I received very quick responses to any questions I had, both via the Bonvoy chat app or over the phone.***Club lounge 5/5: very warm and welcoming.***The Gallery restaurant 4/5: well intentioned but sloppy and slow service. I pre ordered food, with 2 hours notice, and confirmed a pick up time but the food was still late, meaning I missed my flight as I was left waiting in the hotel….***Hotel management 0/5. I assume every weekend the hotel is full or at near full occupancy, which is great news for tourism, yet the breakfast situation at Feast (main restaurant) is abysmal. 30+ min wait. Peak times are not advertised or advised at check-in nor in advance, even though the hotel issues a pre arrival email. What’s the purpose a pre arrival email if it’s doesn’t contain important information? In my experience on Saturday morning, management staff stood huddled around each other, backs turned towards guests to avoid eye contact. The system for breakfast in Feast is that, after 30+ mins of having to wait in queue, you register with the restaurant host and then you wait a further period of time to be seated but restaurant staff were randomly seating those waiting, ie. queue jumping was encouraged by the hotel. The Feast team is clearly aware of the expected crowd numbers as they set up a second breakfast food station in the adjacent Conservatory Bar to assist with traffic flow, but they need additional bodies to help during peak times. On-the-floor wait staff were doing as much as they could, in my view. I find it ridiculous that hotel management stood back, observed and gossiped instead of actually providing genuine help… Additionally of concern is the food cross contamination. Using the juicer as an example (in theory, it’s a great idea to have a juicer so you can make your own juice), utensils, jugs and the machine aren’t cleaned so ingredients are mixed unwillingly. Also, the same toaster was used for both Gluten Free and Regular breads.I’d certainly welcome an opportunity to discuss my experience with the hotel. I found it a shame that the hard work of the club lounge and housekeeping teams is marred by a hands-off, unhelpful management team. The club lounge during my visits were at capacity, yet the team there remained polite, efficient, welcoming and friendly. Despite the busy-ness, staff still offered table service. Kudos to them and the housekeeping team

Sharon Neo: I had a great and comfortable stay during a recent business trip. My room faced Hyde Park and room amenities were in good condition. All the hotel staff I met were helpful and many kept asking if there is anything they can do to make my stay better.

Madhan babu: It’s Grand and Awesome to stay in Sheraton

Yenny Pusparini: Rooms: Spacious roomNearby activities: Mall and amusement parkFood & drinks: Excellent

Yuqi Luo: Expensive items will go missing from your room- never expected this from a 5 Star hotel. Make sure to lock your items in the safe. And also if you ever accidentally leave items behind upon check out (regardless of value), don’t expect to get it back. Hotel services will tell you “we’ve asked house keeping, they haven’t seen anything in the room”.

Kerry Gillis: Awesome place to stay. All the staff were so friendly and went out of their way to make us feel so welcome. Big shout out to Vincent who was so friendly and helpful...loved our chats.Also G at the buffet who made us laugh each morning with his great sense of humour! Well done all!Our room was perfect and had everything we needed. Great central location that was close to the train station and central Sydney.

Richard McCartney: Just across the road from Sydney’s Hyde Park, the Sheraton Grand is a casual walk to Sydney’s CBD and Circular Quay. The name says it all. Grand indeed!

Vinoth Nair: The problems were started with the booking itself.Advertising and Pricing:When we booked the Easter package deal was advertised as $335 per night including taxes for 2 adults and 2 children.We have booked for 4 nights, however charged about $364 per night?We have booked for 2 adults and for a child, but the booking confirmation email received says 1 adult per night only?Customer Service:I have called the Sheraton Grand, Sydney to enquire about this booking issues on the same day of booking. A staff answered the call and she was unhelpful and top it I was very distressed as we were flying to Sydney at the same day of booking. I have explained this to this staff and she was not helpful at all and she transferred my call to your Manila call centre and they have said they can't fix this technical error in booking and advised only the hotel staff are able to rectify it.Then I have to call the hotel again and again, after multiple calls I have requested the same staff to send me an email to confirm the booking is for 2 adults and a child, she replied to me that, she only does it if she gets some time, as if she is doing me a favour and not a service. Her attitude was like I am staying there for free. I felt like she just wants to pass the bug to someone as I am a burden to her.Then on check in we have requested a better room with a view on the city side, the staff who checked us in didn't offer the requested kind of room, she said all those kinds of rooms were fully booked and none left.Therefore, the following very morning we have taken the pain of swapping the room similar to the one we have requested to see a bit of sky. But rooms were available.Then I spoke to the duty manager (Saturday morning) regarding clarification on pricing, however he is unable to explain the pricing and why I am charged more than the advertised Easter package deal?I also spoke to another staff who is on duty about my bad experience in booking, however he said “this is Australia, things are like this here" and also, he said " if you go to a GP, you won't get a good service because things are like this here in Australia. This shows a lot about his negative attitude in customer service.I asked, where he is from? he said he is from Vietnam and things are better there in Vietnam.On the fourth day after breakfast, I have requested a staff in the dining area to show us the way to the pool, as she tried to explain it to me and we got bit confused, I have requested her to show us the way to the pool, however she really got annoyed and sighed at us as we were a burden to her and as if we staying there for free.Finally, on check out, even when requested, it was not explained to me properly, when will my security deposit will be refunded, why they are charging me at check out as well? Am I double charged?I felt poor customer service, poor communications with guests, appalling attitude towards customers and as if they are doing everything for us free of charge, not willing to help when needed. Staffs is very disrespectful to me.Hygiene:When we have moved in, we noticed hair, that hair probably from previous guests, were found on the toilet sink area, in the window sill and top of the sofa. It was really disgusting.We had a bad and frustrating Easter expedience at Sheraton Grand, Sydney. We have booked at Sheraton for a break and relief from our daily busy schedules, however it has ruined our Easter holidays.Rooms: The problems were started with the booking itself.Advertising and Pricing:When we booked the Easter package deal was advertised as $335 per night including taxes for 2 adults and 2 children.We have booked for 4 nights, however charged about $364 per night?We have booked for 2 adults and for a child, but the booking confirmation email received says 1 adult per night only?Customer Service:I have called the Sheraton Grand, Sydney to enquire about this on the same day of booking. Staff answered the call and she was bit un helpful and top it I was very distressed as we were flying to Sydney at the same day of booking. I have explained this to this staff and she was not helpful and she transferred my call to your Manila call centre and they have said they can't fix this technical error in booking and advised only the hotel staff are able to rectify it.Then I have to call the hotel again and again, after multiple calls I have requested staff to send me an email to confirm the booking is for 2 adults and a child, she replied to me that, she only does that if she gets some time, as if she is doing me a favour and not a service. Her attitude was like I am staying there for free. I felt like she just wants to pass the bug to someone as I am a burden to her.Then on check in we have requested a better room with a view on the city side, the staff who checked us in didn't offer the requested kind of room, she said all those kinds of rooms were fully booked and none left.Therefore, the following morning we have taken the pain of swapping the room similar to the one we have requested to see a bit of sky.Then I spoke to the duty manager (Saturday morning) regarding clarification on pricing, however he is unable to explain the pricing and why I am charged more than the advertised Easter package deal?I also spoke to another staff who is on duty about my bad experience in booking, however he said “this is Australia, things are like this here and also, he said if you go to a GP, you won't get a good service because things are like this here in Australia. This shows a lot about his negative attitude in customer service.I asked, where he is from? he said he is from Vietnam and things are better there in Vietnam.On the fourth day after breakfast, I have requested a staff in the dining area to show us the way to the pool, as she tried to explain it to me and we got bit confused, I have requested her to show us the way to the pool, however she really got annoyed and sighed at us as we were a burden to her and as if we staying there for free.Finally, on check out, even when requested, it was not explained to me properly, when will my security deposit will be refunded, why they are charging me at check out as well? Am I double charged?I felt poor customer service, poor communications with guests, appalling attitude towards customers and as if they are doing everything for us free of charge, not willing to help when needed. Staffs is very disrespectful to me.Hygiene:When we have moved in, we noticed hair, that hair probably from previous guests, were found on the toilet sink area, in the window sill and top of the sofa. It was really disgusting.We had a bad and frustrating Easter expedience at Sheraton Grand, Sydney. We have booked at Sheraton for a break and relief from our daily busy schedules, however it has ruined our Easter holidays.

Anthony Doriott: Highly recommend you don’t stay here. I’m personally not paying for my stay, my company is picking up the bill. The staff are amazing and the rooms are pretty nice. The negatives from my personal experience are the construction/music noise at night when I’m trying to sleep. The WI-FI is free, but that’s because it barely works. I requested a U.S. plug adapter multiple times, but ends up having to purchase my own at a local store. My company booked my stay, during check-in I asked to reduce my stay by one day and was told I can check out early, but I’ll still be charged for the original booking. When I asked if I can extend my stay it was no problem. So to recap find a different hotel if sleep and flexibility are something you require. Otherwise their staff is amazing.

Justine Morrison: Always 5 out of 5 whenever we stay at any Sheraton, this was no exception! Checkin seamless, room lovely (beds so comfortable we’ve bought them for our home). Ordered room service as we had a show to go to…OMG restaurant quality or better - steak cooked perfectly, nice hamburger and crunchy / seasoned chips. Buffet breakfast was lovely, pastries delicious. Management standing near entrance saying Good Morning to everyone, we did the quick checkout (receipt was emailed before we got home). Valet parking 👍

Sattyajit Saha: Except llent service and hospitality.Rooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights Great view …More

Unique Faith: Radisson Blu is a stunning hotel with a prime location in the heart of the city. The rooms are luxurious and well-appointed with comfortable beds, elegant decor, and modern amenities. The staff are friendly and helpful, always ready to assist with any needs or requests. Overall, I highly recommend this hotel for anyone looking for a memorable and luxurious stay in Sydney.

Marco Gerosa: The hotel is very good but has some issues. The WiFi keeps dropping and we need to reconnect and accept all over again the terms of service. So, the device does not reconnect automatically. The accessibility is very bad for those with a pram/stroller. There is a long wait for breakfast. I waited more than 20 min to get a table. Said that, service was good, room was clean, breakfast was good, location is also good.

Jutta Horobin: Excellent all around, service, room and mealsRooms: Great room , bathroom was really great, water pressure etcWalkability: So easy to get to Circular Quay, QVB and trains and light railFood & drinks: Breakfast buffet was great, and the Fax bar and restaurant was excellentNoteworthy details: Staff extremely friendly and helpful

Bronwyn Hobman: Great location, lovely hotel to stay at. Staff are very friendly and provide great service. Rooms are comfortable. Buffet breakfast was enjoyable. Thoroughly enjoyed our stay and would highly recommend.Rooms: Rooms were very comfortable. Had a great sleep and the rooms have everything you need to make for a good stay.Nearby activities: Lots of activities nearby. Great place to stay if you are wanting to go to Vivid as it is so close. Circular Quay for all the ferries. Shops and markets on weekend.Walkability: Great location easy walking access to Circular Quay, The Rocks, City Centre, Train Station, also can walk through tunnel access through Wynyard station through to Barrangaroo.Food & drinks: We have a buffet breakfast included in our room. The quality and variety of food was very good. The omelettes made fresh from the chef were very tasty. Staff are very friendly and clearing plates regularly.

Robin K: This is a rock solid hotel. If you know and like Radisson Blu hotels, you'll know what I mean.My room was spacious, clean, and quiet. Room service was fast and efficient.The breakfast buffet is solid. The range of foods on offer is perfectly reasonable and almost exclusively western.Overall, good value for money.

Claire: I enjoyed my stay here. Rooms were good and the breakfast buffet was just as it should be. Service was attentive, but unobtrusive.

AJW: Don't stay here. So loud. You hear everything in the hallway. If you come from interstate, you can't sleep. Service is great.Rooms: Everything is loud. Hallway, fridge vibrates.

Australian Nature: Food & drinks: Service is second to none. Enjoyed the atmosphere, food, drinks and service second to none.Service: 5/5Hotel highlights Quiet …More

Jitendra Jain: Good experience overall. The check in was brilliant and we managed to get access to our room early without any hassle. The package we had gave us a range of benefits which were good - buffet breakfast, access to business lounge, evening canapés etc.The room was very spacious with good quality bedding and pillows. The service was great throughout our stay with quick turnover when requesting extra towels.The biggest let down was the breakfast experience at the business lounge where I ate bread with mould growing on it (see attached pictures). This was absolutely shambolic for any hotel and raised serious questions in my mind about food quality control and hygiene. Hopefully better methods of quality control are employed and staff are adequately trained to check these things daily in future.

Ram Saleh (Ramie): Best hotel in SydneyRooms: 5/5|Service: 5/5|Location: 5/5 …More