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1. Sydney Used Furniture - Dulwich Hill
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5
46 reviews
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Address: 500 Marrickville Rd, Dulwich Hill NSW 2203, Australia
Schedule: Opens at 9:00 AM
Telephone: +61 2 9560 1444
Business type: Used furniture store
Lucas Crivelari Fortes: Called them enquired about furniture and they were very very rude! Don’t recommend them at all
C N: Expensive for what it worth, their was an Ikea table and the cost of buying 2nd hand here js more than brand new one lmao
C C: Overpriced junk
Josh Fusion Locksmiths Managing Director: Were great to deal with and have some pretty cool stuff
Filiz Hunters: Interesting stuff
Madeleine Chalmers: Plenty of used furniture here, as advertised.
peter Wilson: Great guys
Daniel Mcgurgan: Quality furniture at a low price
Sereck: The only used furniture of its kind in Sydney. You must try every week as you could miss a crazy piece of early to mid century at movable prices. They are not the ridiculous over priced wanky store. One of a kind and be sure to check all the Bric a Brac.
Adam: Quality vintage pieces.
pmjd42: Bought a washing machine from SUF, delivered today. Clean and in perfect working order. Will be back for more stuff soon. Thanks, Patrick.
Jonathan K: Awesome shop and service. Definitely recommend checking it out.
Bhoky 101: Great furniture at a good price. If your looking for quality this should be your one stop place.
Michael Grackoski: Bit overpriced but a nice collection
Michael Spiro: Good place when looking for a retro, well made piece
Kim: Great selection of furniture. Lots of hidden gems without the hefty price tag.
Asam Pedas: Lots of treasures and antiques, will come back for a real hunt.
Gail Jordan: Love taking my Mum to this place! We love it!
Arthur Athanassiou: An Aladdin's Cave of Goddies ... so much to see and great prices. Highly recommended ... nice people too which is always good ... Tim is very polite and helpful.
Wayne Hocroft: Little pricey, but old fashioned quality goods.
Bridget Foliaki-Davis: What a wonderful store! I was spending the day going through thrift and vintage stores around Sydney and I have to say that my stop at Sydney used furniture was one of my favorites. Prices are very reasonable and there's lots of things to Mull over and desire.It's a treasure trove of goodies from cabinets filled with mid-century Ceramics and early century wares with special attention to English crockery. There is also a cabinet with military paraphernalia and down the back of the store you will find odds and ends with prices similar to those of Salvos and Vinnies.Lots of wonderful art deco furniture including an upstairs area with more offerings. Whilst I was in store the phone did not stop ringing with people wanting to sell, so I expect that there will be lots of goodies available in this store for time to come.
2. Home Furniture on Consignment (HFOC) - Hillsdale
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5
8 reviews
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Address: 5/71A Rhodes St, Hillsdale NSW 2036, Australia
Schedule: Opens at 11:00 AM
Telephone: +61 2 8338 8000
Business type: Used furniture store
Han Bailey: Great service and amazing furniture!
Madeleine Gracie: Highly recommend - this place has some beautiful finds for your home. Michael was amazing to deal with and made the process so easy. I’ll definitely be shopping here again!!
Dean Byrns: I have just purchased a lounge and the customer service was second to none. The furniture was delivered in a timely manor with excellent communication from there team. I would highly recommend HFOC to friends and family .
Alicia Jamal: They do not respond to emails of offers for products. I emailed twice with offers on an item and did not get a reply for either email.
Cameron Gage (Cam): In a refreshing change from the glitz and glamour that is the experience shopping for high-end furniture in Alexandria, Home Furniture on Consignment is a refreshing change.Not that it is devoid of glitz and glamour, rather, the furniture does the talking as opposed to store itself as is the case with so many stores in the area. This is a place of real substance; come at the right time and you will find an absolute gem for a sometimes greatly reduced price.When I entered the store I was greeted by the owners' very friendly and cute Cocker Spaniel. They have a very relaxed, welcoming atmosphere that doesn't intimidate like some other stores might.
3. Buy Direct Online: Office Furniture, Desks & Chairs Sydney - Sydney
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5
46 reviews
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Address: Level 26/44 Market St, Sydney NSW 2000, Australia
Schedule: Closed ⋅ Opens 8:30AM Mon
Telephone: +61 1300 313 495
Business type: Office furniture store
4worldlovers: Congratulations! You’ve just found BuyDirectOnline, Australia’s largest office furniture store where we stock the widest range of office furniture and home office furniture at the best prices in the market and all of it is ready to deliver to you, anywhere in Australia!
BuyDirectOnline is Australian owned and operated and we have over 25 years of experience in both the manufacture and supply of furniture. Our goal is to take the hassle out of the process of finding, ordering and fitting furniture for our customers while offering unbeatable prices, modern furniture styles and confidence in the quality and suitability of all of our stock.
Regardless of whether you are a major office in Pert that needs a full kit-out, or a self-employed person who needs a home office desk in Canberra in need of the right pieces to complete your home office, no order is too small or too large.
We ship everywhere from Adelaide to Sydney to Darwin and all other areas Australia wide. How do we do this? We believe in providing a one-stop-shop for all customers and can ship from any of our warehouses, which are based in Sydney, Canberra, Melbourne, Brisbane, Perth and Adelaide.
Naturally, we have a huge range of products in stock at all times and ready for immediate dispatch, have a fast and friendly customer service team ready to take your call or chat with you online, and we also offer a fast express delivery service. What’s more, with BuyDirectOnline you can have confidence that the stock you receive comes directly from the manufacturer. As far as furniture manufacture and supply goes, it doesn’t get much more comprehensive!
When you order from BuyDirectOnline you are purchasing products that are GECA and AFRDI approved, ensuring that they are not only a quality product that is fit for purpose but certified as having met the requirements for sustainable consumption and production. An extra added bonus is that if you are unsure if the products you have purchased will be suitable for your space or meet the specific needs of your office we offer a 30-day risk-free trial.
If for example you purchase a home office furniture desk or office desks and decide that it just isn’t a good fit, all you have to do is send it back within the 30 day period and we will refund the full amount less 10% of the overall invoice to cover the return freight and our checking and restocking costs. It’s a small sum that entitles you to try the product in your home or office and spares you the hassle of having to visit a showroom just to try it out for a couple of minutes.
Looking to buy cheap office furniture online? BuyDirectOnline.com.au has the best prices guaranteed!
With over 25 years of experience manufacturing and supplying some of Australia’s biggest companies and brands with high-quality office furniture, we understand how hard it is to decide on furniture that will blend in seamlessly with your home, office or workspace.
BuyDirectOnline is Australian owned and operated and we have over 25 years of experience in both the manufacture and supply of furniture. Our goal is to take the hassle out of the process of finding, ordering and fitting furniture for our customers while offering unbeatable prices, modern furniture styles and confidence in the quality and suitability of all of our stock.
Regardless of whether you are a major office in Pert that needs a full kit-out, or a self-employed person who needs a home office desk in Canberra in need of the right pieces to complete your home office, no order is too small or too large.
We ship everywhere from Adelaide to Sydney to Darwin and all other areas Australia wide. How do we do this? We believe in providing a one-stop-shop for all customers and can ship from any of our warehouses, which are based in Sydney, Canberra, Melbourne, Brisbane, Perth and Adelaide.
Naturally, we have a huge range of products in stock at all times and ready for immediate dispatch, have a fast and friendly customer service team ready to take your call or chat with you online, and we also offer a fast express delivery service. What’s more, with BuyDirectOnline you can have confidence that the stock you receive comes directly from the manufacturer. As far as furniture manufacture and supply goes, it doesn’t get much more comprehensive!
When you order from BuyDirectOnline you are purchasing products that are GECA and AFRDI approved, ensuring that they are not only a quality product that is fit for purpose but certified as having met the requirements for sustainable consumption and production. An extra added bonus is that if you are unsure if the products you have purchased will be suitable for your space or meet the specific needs of your office we offer a 30-day risk-free trial.
If for example you purchase a home office furniture desk or office desks and decide that it just isn’t a good fit, all you have to do is send it back within the 30 day period and we will refund the full amount less 10% of the overall invoice to cover the return freight and our checking and restocking costs. It’s a small sum that entitles you to try the product in your home or office and spares you the hassle of having to visit a showroom just to try it out for a couple of minutes.
Looking to buy cheap office furniture online? BuyDirectOnline.com.au has the best prices guaranteed!
With over 25 years of experience manufacturing and supplying some of Australia’s biggest companies and brands with high-quality office furniture, we understand how hard it is to decide on furniture that will blend in seamlessly with your home, office or workspace.
4. Lounge Lovers Warehouse Sydney - Prestons
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5
14 reviews
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Address: 28 Lyn Parade, Prestons NSW 2170, Australia
Schedule: Opens at 11:00 AM
Telephone: +61 1300 738 088
Business type: Warehouse
Cheeky Cookie: Terrible products. Even worse customer service.Ordered an ottoman, no screws in the box.Told to wait for a resolution in 4 hours. Got a call from the Phillipines advising they don’t know how long it’ll take to get the screws delivered. Said they will ring back in 6 hours.Sent me an email saying they will pay me $30 to go buy the screws myself from Bunnings however could not confirm the screw size. Call centre in the Phillipines advised they will contact the supplier in China to confirm the screw size however are unsure when they can confirm the outcome.So now I have 3 countries in communication to replace a pack of 12 missing screws.Instead of advising me to come hand in the unit and get a replacement that has the screws inside already they’re giving me the run around and refusing to refund me my money.I’ll be going to the ACCC and charging back through my bank.Everyone avoid this company and heed the warnings of the reviews.
Lauren: We ordered a lounge (Baxter) from here and it came missing parts to be able to screw the legs in. The lounge is unable to be used and we still haven't heard from a repair person who will apparently come whenever they are available.Jenny, the person who navigates the text and email system does not pay attention to what they previously said, does not follow through in their actions, does not read through interactions before sending responses, and does not take any ownership or accountability for their actions.Jenny has asked us to review the product / lounge lovers twice since receiving a broken lounge so here you go Jenny.1 star because of the poor communication and broken lounge you never let us get fixed before begging for a review.
Lanie Thomas: On our mission to find a lounge that we loved, we originally thought we would have to settle for a Facebook or gumtree lounge. After meeting Lachlan at the lounge lovers warehouse, we left with an entire living room and dining setup. Lachlan went above and beyond for us. He was so friendly and so helpful, even running up and down the stairs with different parts of a lounge we had our heart set on. We could not of hoped for a better customer experience. Thank you so much Lachlan, you were awesome!
Melissa Lei: Ordered an armchair sofa bed online, communication with the team was great, they were responsive and could reorganise a new delivery date for me. They boys helped to put it in the car easy peasy! Jenny's such a babe 😜
bet cam: I waited over 45 minutes in the cold to pick up my order. This is disgusting there was only 2 warehouse people for a big factory . Do not do pick up just get it delivered this is the second time now ive waited this long ! Horrible customer service I even replied to the message when it says let us know when you are 30 minutes away didn’t even make a difference !!!!
Dulmini K: Had a very negative experience with Lounge Lovers. Bought a couch and were told it would be almost a month to get it delivered - that was fine and we accepted it. On the date of delivery, we were called 5 minutes before the scheduled arrival time and told that the warehouse had incorrectly packed the truck and that only half of our couch would be delivered. We were given the option of getting that piece today and the other later, or both together at the next available date, which was over a week away. After we had already been living a month without a couch, we accepted the half and tried to speak to customer service about getting the other half delivered sooner as it was available in the warehouse, but they refused saying there were no available delivery slots, even though it should have been a priority as it was their error. Additionally, in store they promise a great customer service experience (as they should when you pay $2k for a couch), but offer no help post sale. There is no Australian customer service, it is outsourced overseas and very difficult to communicate and get a satisfactory response. When the second delivery came at last, the couch was poorly assembled and we fixed it up once the delivery people had left. Overall a hugely negative experience for a premium price, and I would not recommend.
Harry Eyiden: Good service good people
yuk hustle: Quick and good service
CS: Fair pricing for used furniture
Naomi Rissotto: Absolutely disgusting customer service and terrible quality of product. Do not purchase from this company, your money is better spent elsewhere.We got delivered a broken TV unit nearly 5 months ago, company kept delaying the new unit to be redelivered. This week our new TV unit was supposed to be delivered, delivery drivers came at 8.30pm when they brought in the unit it was the wrong colour. Now the company want us waiting another month for the unit. When we spoke to customer service they did not care at all, no compensation was offered for all their mistakes and even encouraged us to go to consumer affairs if we wanted to take things further.They do not know how to run a business, there is no pride and no care for their customers. Never again.
Bruna Meirelles: I feel sorry for the owner!Bought a $1000 dollars sideboard that came without the shelves. Took them 3 months to send the replacement shelves, but their delivery team claim to have delivered it to our address. On the signature is a name that we never saw before.Once I emailed them saying "I can't use the sideboard without the shelves" they automatically arranged a collection for my item for next week.Absolutely awful behaviour and terrible costs for the company. Instead of sending me 2 new shelves of $50 bucks they are arranging a collection of a 1k item and refunding me the whole value.If you are the C-Level executive of this business and is reading this, please give some training to your employees. Your items are good but your customer service is giving you the worst reviews a company could have on Google.SAD.
Diana Sayes: Wish I could give a zero. Sold me a couch on the basis that it would have a stain warranty and when trying to claim am told that the claim will take a minimum of 8 months to process. Disaster of a company. Would not recommend.
Chad MacKenzie: Ordered the Happy lounge. I’m not happy at all. Not unhappy with the lounge… because I haven’t seen it. Ordered it online for pickup. Went to the Prestons warehouse after being told to go, and they couldn’t find it. System error. Had to call customer service and they said they would have it delivered in a week from the Sydney warehouse for free. Fine. Errors happen. Delivery day and I get a text it will arrive in 30 mins. 1.5hrs later and past the 3 hour allotted time, no chair. I call and again, warehouse system stock issue. They say there is one in Brisbane. I’m told I can’t have it express delivered nor will they sight it to confirm they have it. Trusting a system again that has delivered two errors. Waiting for the supervisor to call me as they weren’t available to discuss. Really disappointed as I don’t want to cancel the order but looking like we’re heading in that direction… Team. I work in retail. This isn’t good enough.
Rajeeva de Alwis: Unhelpful staff who didn't assist at all in loading a small Sofa on to my vehicle. Dumped it at the loading area and disappeared.
Bernard Cheung: Helpful staff . Convenient pickup
miss_jess blujayx: well rounded team,enthusiastic group of workers, with excellent customer relations skills.great encounter.
Sylvia Czaplarska: I ordered 4 chairs and waited 2 weeks for them to be delivered. Also was advised I could exchange them at the Waterloo showroom to then be told I have to go to Prestons to exchange them! I live in 10mins from the Waterloo store!Not very professional had someone “text” from a mobile number all day back and fourth rather than receiving a phone call to discuss!
Angela Davila: One person delivering the orders. I have waited more than 1 hr with only 2 customers before me.
5. Fanuli Furniture Sydney - Cremorne
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4.8
33 reviews
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Address: 269 Military Rd, Cremorne NSW 2090, Australia
Schedule: Opens at 10:00 AM
Telephone: +61 2 9908 2660
Business type: Furniture store
hawke hawke: We purchased a side table for over $12,580 in 2019. This was initially sold to us as a solid wood table however after only 3 years, we discovered a cosmetic defect that revealed the table was in fact engineered blockwood.After we brought this to Fanuli team's attention, they not only refused to accept our clear and documented proof but amended the product description on their webpage to now mention engineered blockwood.They have stonewalled our attempts to discuss and negotiate this and have attempted to shift blame to us referencing their backdated website listing. Whilst we can't fault the initial service during our purchase, the experience after we discovered the issue has been totally abysmal.Anyone looking to purchase furniture from an honest and transparent company should avoid Fanuli at all costs.
mark rohanna: We love the furniture that we purchased from the Fanuli Family over two years ago. It is such a joy to sit on our most elegant and comfortable dining chairs with our family and friends, and hear comments on how they love the chairs. We also bought a beautiful lamp which is unique and exceptional. The Fanuli team was so helpful, providing experience and expertise to find just the right fabric, style and colour. Their attention to detail, including delivery was exceptional and we highly recommend them.
Gorilla Communications: So our cleaner managed to completely jam the sliding doors to our beautiful Jesse bedroom wardrobe.Minor emergency as meant no access to any clothes for the next day.The wardrobe was purchased from Fanuli well over decade ago and until now has performed wonderfully.As last resort texted Fabio Fanuli at 8.30pm to explain the problem.By 7am the next day was called to say Fanuli technician (thanks John) was on his way – by 9am the problem was fixed.Remarkable people, remarkable products, remarkable service. I cannot recommend highly enough – a truly authentic family owned company.
Hymie Munitz: Bought a beautiful glass dining table. It was shipped from Italy, stored for 7 months at Fanuli warehouse, delivered via crane to our apartment. The delivery crew did not check the table, and when they left I noticed a chip. Very poor response from the company, accusing us of causing the damage. Absolutely no responsibility or interest. No use selling beautiful furniture if the after sales service and care is lacking.there are similar posts like ours, even though the company said it had never happened before. Shame ! Shame! Shame!
Rachel Honnery: It was a pleasure working with Fanuli. They were kind, helpful, patient. And best of all they communicated! I can’t recommend them enough.
Sandra de Nicola: Great experience. We looked through the store and were impressed by both the quality of the furniture and the staff.The furniture was beautiful. The staff friendly and and very knowledgeable.
Col Thorne: I recently had cause to dismantle my Fanuli (‘Old Grande Arredo’) Italian cherry sleigh king bed to repaint my bedroom. In reassembling it, I managed to crack one of the metal clutch locks. The bed is about 20 years old so I was very pleasantly surprised to learn that the fittings were still available - in fact I believe the classic bed is still available. I live near Canberra but was able to call Fanuli, send photos to confirm the parts which were express posted the next day. It has reinforced to me the value of fine furniture purchased from an enduring family company.
X T: Thank you for helping.
Ningyuan Sun: Went to the shop today with my wife, and we were serviced by Bernard, we were impressed by his professionalism, Bernard spent almost an hour with us and gave us many useful advices on how to style our new home with the example of their product but never pushed us to buy anything. We really appreciate his help and will definitely go back!
Hazel Polon: We enjoyed our many visits to Fanuli to select pieces for our apartment which was undergoing a renovation. Sadly the renovation went badly wrong, and it has taken almost three years to resolve the issues . During all this time Fanuli have graciously kept the furniture and items we purchased in storage for us without charge. We are finally able to take delivery and move into our newly renovated apartment prior to Xmas. We are very grateful to Fanuli and specifically Ciaran for the wonderful service. We are still going to need bits and pieces and are looking forward to returning to browse their beautiful collections in the new year.
Daniel T: Great design, quality and service. Well worth the premium price. I much prefer to buy quality items that last years than to have to re-buy "cheaper" products that last nowhere near as long. Ask to deal with Marco, he is always happy to help with a smile :)
Juanita Crowley: We bought a sofa. When it was delivered they accidentally gouged a small piece out of our feature wall. When I spoke with one of the Fanuli brothers he was very rude - not believing that they had caused it and implying it was our fault for not letting them know there was a staircase. They never fixed it. Extremely disappointed and will never buy from them again
Euro Marble: We cannot speak highly enough of Marco and the team at Fanuli Furniture. They are streets ahead of their competitors in terms of the quality of product they provide and the level of service they show their customers! We originally visited with the intention to purchase a few BCN disc base stools for our showroom and ended up leaving with a Flexform leather sofa too for our personal home!!! Have no hesitation in recommending them to anyone looking to spice up their home with some Italian craftsmanship
Vanna Knox: We have purchased a number of items from Fanuli Furniture in the past and just recently returned to purchase more. Once again, their design consultant helped us throughout the whole process and was very patient with us when undecided on designs and colours. The whole process was effortless and the quality of the items is fantastic. Extremely happy! Thank you Fanuli Furniture!
Lisa Diaz: We have been using Fanuli in our homes for well over 10 years. The furniture is gorgeous in both design and quality. We also use Fanuli furniture in the office because of its durability. Jason Woodland-Nash is our Fanuli designer/stylist and he is just wonderful to work with. Creative but also conscious of our tastes he makes magic happen at home and in our office.
Anthony Hurd: Amazing store to visit. a real destination. Like stepping into a high end store in Milan. Staff are very knowledgeable and helpful. Highly recommended
James Barker: I was highly impressed with both the level of service and the quality of the products at Fanuli.Their design consultant was very helpful throughout the process and I would highly recommend.
Nicholas Efrossynis: How wonderfully refreshing to experience this level of professionalism and attentiveness on repeat visits and more than one purchase. Sandro, the brothers Fanuli, and their staff, all the way through to the delivery team could not have been more helpful than they were. Quality advice and quality product backed by quality service.Thank you Fanuli FurnitureNicholas
Silvia Wu: Always a great experience at Fanuli! The consultants always provide top quality service from the beginning of the design process right until the end. Highly recommend.
S X: The quality and beautiful designs available at Fanuli, in addition to the wonderful customer service makes coming here a wonderful experience. I would highly recommend for those looking to upgrade to visit Fanuli.
Marylou Sobel: It has been an absolute joy working with Fanuli over many years. The craftsmanship and quality of their Italian and Australian made furniture and homewares are second to none. What I particularly like is that Fanuli is a family run business. Walking into the store is always very welcoming. They are always generous with their time and support. We can’t wait to work on many more projects together in the future.
6. Lounge Lovers Crows Nest - St Leonards
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4.1
93 reviews
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Address: 4/460 Pacific Hwy, Crows Nest NSW 2065, Australia
Schedule: Opens at 10:00 AM
Telephone: +61 2 8355 5111
Business type: Furniture store
ollie petrie: My furniture came on time, but the coffee table is quite damaged. We wanted it to be on show to sell our apartment, but can't use it. They won't even let us take it back to the store. Have to submit a ticket online and wait 48hrs just to get a pick-up date. We have to buy a different one from somewhere else at short notice, don't have anywhere to this one and probably won't be here when they want to pick it up!! Calling them was very unhelpful. The TV unit we bought also looks alot darker than the one in the shop. While dome natural variation is expected it looks like a different wood.
saad mujeeb: Shoddy build quality. The sofabed seat cushion caved in within 6 months of use but the CS team refused to honor and stated that this is how it is built. Poor product and even worst service. You know a company does not care about customer experience when they start using refences to "consumer law".
Dominic Salvisberg: Great products - awful customer service.I purchased 4 dining chairs and the customer service was extremely cold. They were very reluctant to help or offer any alternate warehouse pick up.No apology, nor a thank you upon purchase. At least crack a smile next time.
Lilian Chin: Quick and efficient delivery
Sarah V: Horrendous experience with Lounge Lovers, I will warn any friends, family and strangers away from purchasing from this store. Despite the gorgeous look of the furniture the experience we had would never justify spending money with this company. Friendly in store staff. Shame 'the warehouse' and 'customer service' are incompetent.As new home owners with no furniture I was delighted when the sales person advised the sofa we were after was in stock and available for delivery in 2 days. Taking time off work to be home for the delivery, we were advised 8pm the night before there had been a 'miscount' in the warehouse and we would not receive our delivery. A reassurance and promise from the salesperson in store, that the sofa would arrive in 2 weeks we waited patiently. Only to be told at 7.30pm THE NIGHT BEFORE our delivery would not take place due to another 'miscount'. Another morning off work for no reason...Lounge Lovers again then tried to sell us that our sofa would arrive in 7 days, with a measley offer of a discount. We have requested a refund having paid for the sofa, fabric protection and delivey upfront. We will supposedly receive a refund in 7 days...
Fenny Fenny: Amazing service and was given a thorough information about the sofa, thanks to the Rekha. Sofa was delivered on time and easy process! Would def come back again to purchase another furniture for sure :) thank you for the great service ⭐️
Sandra Suarez: Complete false advertising.Every single time I have ordered something online that states it is in stock and it will be dispatched 3 days after from the warehouse, I have received messages and the delivery of my order has been moved by at least 4 weeks!With my first order I was patient and was happy for them to use the “due to COVID” excuse but this is the second time around.First they get you excited because you can book your delivery date online, and than the constant rolling delays begin.I have called the customer service number 1300… and they are absolutely horrible, worst customer service I have ever experienced. And they are not helpful at all.I am so disappointed about this company because in store they are actually friendly and their product isn’t bad. What a scam.
Karo E: Delays, delays, delays - don’t believe their so called delivery dates. They will lie and take no responsibility for delays.We order our dining table expecting it to arrive in two weeks, it took two months.We ordered our coffee table at the same time, it was delayed by a month, then another month and now we are told it won’t be delivered until April. That’s 6 months after ordered it and was told it would be delivered in 2 weeks.The problem is that lounge lovers take no responsibility and simply puts it down it to shipping delays that are out of their control. Absolutely unacceptable.DONT TRUST THEM!
Nohan Hidajat: What a frustrating experience with a bunch of unprofessional staff. Customer service and care factor is absolutely zero. We were ordered a sofa bed and was given assurance on stock availability and how soon it can be delivered. We visited the store twice and looked for the same staff just to make sure! However after weeks of waiting, we were notified that delivery is being pushed back by almost a month (and even that itself is wrought with uncertainty ). It certainly feel that the staff in the store is just in a hurry to close the sale to get the commission. When we pursued the matter, the staff was unreachable (or avoiding us) and palmed the matter off to her supervisor. When we finally got the call, supervisor was uninformed and we had to explain the whole situation all over. (another example of the care factor of the staff). Through out the call, supervisor was unapologetic and even doubted the flow of events. So in the mean time, our guests will just have to settle for a mat on the floor. Good product + poor customer service = unrecommended product.
Dawn Churchill: Some nice furniture, really good salespeople, abysmal after sales customer service, abysmal delivery. As a company Lounge Lovers appear to feel that their responsibility ends with getting your money. Customer service refused to help follow up my furniture and I eventually contacted the lovely lady who sold me the furniture and asked for my money back - and she made sure it was delivered.
Nigel Tse: The service team member, Jenny, who greated us at the desk was friendly and approchable. This is deapite it being the end of the day and nearing closing time. Jenny was patient and helpful in assiting us in selecting a range of furniture for our needs. Lots of items were selected and was processed in a timely manner despite the slow computer system. Thanks for a pleasant and easy shopping experience Lounge Lovers Crows Nest!
Val M: Don't spend your money here. Unfriendly customer service at the store, they take orders and your money for items that are out of stock, overcharge for delivery and then cancel it all on the day while you are waiting for delivery at home, with some stupid reason that I didn't comply with covid rules. When finally customer service picks up the phone they inform me that the item is actually out of stock and won't be available for another 2 months. Very dodgy business.
Colleen Lee: Purchased a soft bed two week sago with full price and I wont have it delivered until late June. However, it is now on sale 40% (30% plus additional 10%), called CS team they wouldn't want to give me a price matched and instead i was suggested to cancel the existing order and re-purchase the item.
Richard Nettle: Great range of funiture and very well priced.
CaseyAlannaCarter: The showroom is fine if you want to see something before you buy it online, but the store attendant was not attentive or interested.
George Adam Keil: The worse customer service and organization ever,your lucky to get through to anyone,my friend 63yrs young bought $5000 worth with the promise off all goods delivered in 3 wks 7 wks later been told another 3 wks.what a joke,now trying to get all funds refunded but its becoming a joke with more promise that cannot be met!incompetence at its finest!wish could give these munters azer0
Ingrid Banwell: The delivery was undertaken with grace, speed and efficiency. My only suggestion would be to offer customers the extra option of having the fabric protection already on the couches when they arrive. All that smelly spraying and re-spraying is a pain.
Luis Rocha: Great experience buying my dining chairs. The showroom had a good range to pick from, staff was very kind during the process and delivery was quick. Overall very good.
Caleb C: As friendly as the Crows Nest staff are, there seems to be a systemic problem with communication in your organisation. I have emailed your staff and received no response. Tried calling and was put on hold and then just simply cut off after being on hold for 20mins multiple times in a row.We ordered a Clover Dining table; it was delivered in a giant wooden crate completely nailed in with hundred of nails. We were never warned that it would be delivered in this manner. We didn't have the tools to disassemble the crate so paid an additional fee for your staff to come down and assemble it for us. They came by today and now have told us they don't have screws to assemble the table for us. Seriously how messed up can the communication within your organization be. We have now been left with a mess in our apartment with nails and wood chips everywhere and still without a dining table. It has now been a week since the table was delivered and we still don't have it assembled.When is this going to be resolved? If we don't have a dining table by Monday, we'd prefer to have a full refund and take our money elsewhere. This has been the worst delivery experience for us.
Joanne Wong: Incredibly happy with my purchase from Lounge lovers! Excellent customer service and clear communication throughout the whole delivery process.
Sormar Huy: Firstly the level of customer service I received at Crows Nest Store was was very poor. I must say I have not come across unwelcoming, cold, unempathetic people working in the service industry. The two women I encountered really need to go back for additional or updated training or better yet retire!In addition to this shop front that appears all pleasant still manage to send out the incorrect counter stools and tell me the matter has been escalated to a department that is elsewhere which we are still waiting for a professional and timely response. It is certainly frustrating because they're happy to take the money but when the issue arises there is no efficient or effective communication and turnaround in dealing with it.
7. Lounge Lovers Waterloo - Waterloo
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4.2
623 reviews
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Address: 1029 Bourke St, Waterloo NSW 2017, Australia
Schedule: Opens at 10:00 AM
Telephone: +61 2 8355 5119
Business type: Furniture store
Bharat Mekkanagadde: Good range and prices for furniture. See pictures of the reasonable range from the store.
RUBY SEROBIAN: Worst retail experience in my life. THIS ENTIRE STORE IS A JOKE, I highly recommend you do yourself a favour and go elsewhere! Lounge Lovers are dodgy, they took our money for lounges, made us wait 5 months only to tell us our order was cancelled. THEN the FUN BEGINS. GOODLUCK CHASING A REFUND. 5 months we've been waiting for our refund. Staff member SOLITAIRE was nothing but rude, verbally abusive and outright refused our refund unless we showed her BANK STATEMENTS????? since when??? I have never in my life been treated more poorly from a retail store than how SOLITAIRE treated my husband and I. A horrible experience overall.
Monika Gabriel: I bought 4 light grey chairs and very happy with the service. Lyn was very patient with me and Jenny kept me up to date on the delivery. The chairs were very easy to assemble and they fit perfectly under my 110cm round table. I was able to update and add a photo at a later date.photo.
Benjamin Attard: Lounge Lovers are having issues communicating internally at the customers expense. After confirming a new delivery date, I receive an email 2 days before it was due to arrive stating my furniture is going to arrive 2 days later. Upon calling their call centre they say it will arrive a week later then that.After taking annual leave to be available to receive the goods, I’m now left high and dry with no explanation and no clue when my furniture will be arriving.One hand does not talk to another in this company. I had a very nice experience at their showroom in Waterloo, however the cost savings of an overseas call centre and a chat bot handling communication for post-sale makes for a horrible customer experience.
Kelvin Kent: Extension table delivered with lots of damage to extension mechanism main frame damages due to extension piece floating around under transport. Table is totally recked. Would not recommend buying from this company. Currently in a claims queue.
z Henry: All the best
Kelly Nolan: Excellent service Gorgeous lounge. Lounge arrived on time and customer service was so caring and prompt with follow ups .
Glenn Nelson: great service in the Waterloo showroom today from Melanie...very friendly, efficient and helpful..
Amir Shahrad: Staff are very helpful
Kate Hurley: DO NOT BUY FROM LOUNGE LOVERS Happy to take your money, deliver faulty goods, and then try and make it as difficult as possible to rectify the situation. Ordered two Alice lounges, and upon opening - one has an obvious fabric fault and Lounge Lovers are not willing to replace it. A refund is only offered if a technician comes out to clean it. Clean a fault...really? Who in their right mind would agree to a brand new lounge being cleaned when it has just been opened and never used? There is zero customer service and the conversation goes round and round in circles obviously trying to wear the customer down. This has been 4 days of back and forth, including passive aggressive emails from customer service. One email received even admitted that their lounges sometimes get marks during transit, and "a professional can easily clean it". I am absolutely furious. Do not waste your time and money. The saga continues.....what a farce.
Racheal: Although my original choice wasn't available i did find another similar item Jenny was friendly yet still professional
Edward Riggs: We purchased an entire (beach) house of furniture from various suppliers. The only items that arrived damaged were our Lounge Lovers Amalfi dining table and x2 of the x8 chairs to suit it. Approx 2/3 months later another chair has broken. Naturally, when 3 of the 9 products purchased haven't lasted the first couple of months we're keen to return them. Unfortunately, LL refuses to take the set back only accepting the broken items.A very disappointing interaction with poor-quality products
Alex Street: Horrible service. I bought the Jaque coffe table online on 4/9/22. Website said the earliest delivery date possible was 29/9/22. Item was listed as in stock. I called by phone 19/9/22 to find out why I have to wait a month for something that can be delivered in less than a day. Lady couldn't give me an answer and when I asked to speak with a supervisor she hung up on me. Very disappointing. They should call this store Clown Lovers. Coffee table sold as terrazzo is hollow and cheap
Dylan Cashman: Arguably the worst experience I have ever had in my life dealing with a company. They fail to deliver items and then refuse to issue refunds or actually deliver the products and you spend your entire time speaking to people in the Philippines. Stupidly expensive with terrible service to be told that you're a liar when they haven't delivered a product is ridiculous.Absolute rip offs, bad delivery with delivery drivers who forge delivery receipts and a team that refuse to provide any evidence of actual delivery.Do not buy anything from these rip off merchants
Tracey Smith: Bought a couch from these people a couple of years ago. The cushions began sinking after only three or four months (I am lightweight and thin!). I called up customer service and never heard from them again. Will be tossing it out at the earliest opportunity and never buy from these people again - their stuff is cheap and nasty. It can look good but the quality is NOT there. Avoid!!
Michelle Holiday: Bought the Bronte 3S in Light GreyVery easy to screw in the feet (was pleased to see there was one for the centre)I love the look, sits firmer than I recall, but hopefully will soften up a bit with some NetflixService was great in store (Lyn)I ordered online - that was super simple.Communication was great re: delivery (Jenny).Received within 6 days of purchase (obviously they had one in the warehouse ... other lounges I looked at, they let me know there would be a 6 month wait)Delivery blokes were professional and laid it in. such a position it owuld be easy for me to unpack. They also went over & beyond to help me move my old lounge to the street.Very happy with my LL experience.
Mehrnaz Taimoory: They have the poorest customer service. I purchased a couple of items and was told they will be delivered and all the cartons and rubbish will be removed. After a week or so they split my order in 2 invoices.Items were delivered at once but they didn’t remove half of the carton and rubbish and told me this service is not in your second invoice. Although I tried to explain that initially it was one invoice and once they split the invoice they should have included the service in both .. But they left all the huge cartons and boxes in middle of my lounge room
Ljubica Kovacevic: THE WORST COMPANY EVER! They sell damaged furniture and don't want to replace it because that's not the company's policy. My armchair was dirty when it arrived, the chair was partially broken and the legs on the ottoman were broken. Very unprofessional. PLEASE BE CAREFUL DO NOT WASTE MONEY ON DAMAGED FURNITURE!!!
John Boardman: Excellent customer service not pushing very helpful now just looking forward to delivery
R C: Sofa bed so uncomfortable. Chairs broke within 2 years (one with one year). Their furniture may look ok but are not practical and don’t last. 😫
Rebecca Pirrone: I had a very awkward experience with the sales staff at Waterloo today. I was assisted by 2 members of staff (separate questions over the same item), I decided which items I was going to purchase and then was witness to a very public and awkward conversation between Lyn and a gentleman over who was going to get the sale. I understand being in sales is a very competitive job, however it a was very uncomfortable experience for myself and my daughter. Luckily for both of them, we were mid purchase otherwise I think I may have walked out and taken my business to another store. Rebecca Cashmere
8. Best Price Furniture - Sydney New South Wales - Surry Hills
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Address: 506/508 Riley St, Surry Hills NSW 2010, Australia
Schedule: Open 24 hours
Telephone: +61 2 8007 3797
Business type: Bedroom furniture store
9. Trit House - Sydney Showroom - Redfern
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4.3
68 reviews
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Address: 611-613 Elizabeth St, Redfern NSW 2016, Australia
Schedule: Opens at 10:00 AM
Telephone: +61 2 9318 1800
Business type: Furniture store
Steven Furman: Worst customer service I have experienced. The product (2 side tables) were damaged and unusable. We were told to return them for a refund as they didnt have others to replace them with. Because we didnt return them in their original boxes (the boxes broke as the items are extremely heavy) they have withheld a 20% "restocking" fee on the refund. There is NO restocking as the items cannot be sold to anyone else. Had we changed our mind or didnt like the items then I can fully understand however this is just unacceptable. They refuse to allow me to speak to anyone at head office to resolve this and the directors are also "unavailable". Fair Trading will now be taking this over...
Chipmunk Giraffe: Poor quality and even worse customer service. No warranty was covered even if their furniture has defects they just ignored what you say
Nathan Kovatch: Really impressed with the variety and also high quality of furniture at Trit house. The showroom is also really well designed so you don’t feel overwhelmed trying to look at everything! The staff are very help and attentive too and helped me source a side table for my lounge which I love!
Nahla Awwad: Beautiful furniture, great customer service. We have purchased many products and definitely will buy from them again.
LiLMuNZtA: Amazing showroom and professional staff, love this place! I got the ethnicraft oak table and wendelbo lounge, both delivered in perfect condition and the quality is outstanding 👌
Christopher Matthews: I have ordered twice from this store, and we all know ordering online can be scary if your concerned about quality and actual appearance.I can say, both times I have loved my products. First were two beautiful stools, super comfy to sit on and beautiful look and quality. Second item was an ottoman, again quality was really nice, and it went really well with my decor.Excellent and prompt customer service also! Will definitely shop again!
Harry H: I was looking for outdoor dining table / chairs. I went to Trit website but wasn’t sure about buying furniture online. So I went to the store in Redfern and was really impressed with the product looks and quality. I must say that they are one of best online furniture shop in Australia. The store manager, Wendy was extremely helpful and knowledgeable about the products. I bought the outdoor dining set and am a happy man. Truly recommended guys!
A Y: Huge range of furniture and staffs are incredibly friendly. The whole atmosphere is lovely. Such a great experience.
Peta S: Trit house was fantastic. Have found them on google. I ordered all new dining chairs for our home . The young man was so helpful. great communication from the start. Delivery was seamless, all the chairs assembled and the rubbish taken away. Highly recommend and such a pleasant surprise. Thank you!
Jess T: Trithouse has a great selection of furniture and home decor items. So far, I've placed 3 orders with them and I love all the items I got.However, in the last 6 months, the delivery process has been shambolic. After placing orders, I am informed that items are not in stock and will be delayed. I understand there is a global supply chain problem on top of the staff issues due to covid.The problem is that customer expectations are not managed. Items show on the website like stock is readily available (but in reality aren't).Things are "dispatched" and you don't hear back for weeks. I had to follow up by calling and they had to contact the warehouse for an update. For one of my orders, I was even given the number of the delivery company and when I called them, they said they did not have my order at all. Clearly, the process is disconnected.What is annoying is when the sales person responds with "do you want to cancel your order". It makes me feel like they just don't want to deal with you.
Chermaine Tan: Bought the Travertine Coffee table and I’m obsessed! The quality is superb and so is the weight (90kgs!!). Would definitely purchase from Trit House again. The customer service is fabulous as well (Thank you, Zac!). Can’t go wrong with Trit House.
Jamie Nolevski: Highly recommend Trit House - Redfern, Exceptional products beautifully displayed. Customer service is fantastic, especially our dealings with Zac his super helpful, very experienced and appreciated how well he kept us updated on purchases and sourced products Australia wide. We will certainly be back in store!
Dominic Woodward: I visited Trit House and was hugely impressed with their consultants Lyndal and Zac. It's a relaxing, stylish showroom and with their help I left feeling far more confident then when I walked in. They listened and understood the brief and could clearly conceptualise what I was after.Really appreciated the creativity and enthusiasm :)Thanks Lyndal and Zac!
Haz L: Good little showroom for the mostly online business. Attendant is super helpful and has a great sense of style so provide invaluable design advice. Just note with the current COVID situation, bookings are essential. But you pretty much get a personal design consultant for that whole time you are there
Dave Quesada: Purchased a table online that had to be delivered to Sydney warehouse. Was in regular communication with them and due to lockdown, opted to pick up later on. Unfortunately, it was only until I asked to pick up that I was told there was a stock discrepancy and there were no more items available. Although offered a refund and store credit for their mistake this was very disappointing, especially as it took 4 months to figure this out
Nandun Gunasena: I purchased an Ethnicraft Bok Dining table and chairs from Trit House, just before Sydney went into lockdown, without even seeing the items in person (besides glances through the showroom windows). I was pleasantly surprised when the items arrived and would like to commend the quality of the products.However, I would really like to express my appreciation to the Trit House team, especially, Zac and Sharni, for their professionalism and friendliness. I cannot fault their responsiveness either. There were a couple of small paint chips in two of the chairs, that would have been incurred during the delivery process, but they did an amazing job replacing these. 5 stars. I hope to be a return customer for more of the beautiful items they have.
Tania Kay: Trit House not only offer beautiful furniture and homewares, but their customer service is second to none. We have purchased many products (for both our business and home) and their level of service and attention to detail has always resulted in a great experience from beginning to end. They’re always ahead of the game by providing updates about stock orders and delivery, making their great communication the cherry on top. Bravo Trit House for your amazing service and a special thanks to Wendy from the Sydney showroom who never fails to provide genuine, helpful and reliable service.
Stephanie Perkiss: Trit house was fantastic. We ordered all the chairs for our house - dining and bar stools. Wendy was so helpful and great communication. The trade discount was good also. Delivery was smooth, easy to organise and got our good on time. Thank you!
Greg Horder: All staff very helpful and knowledgeable across the ranges. I was guided and found the perfect pieces for my space. I’m very happy with the finishes and service. Everything fits together really well. Highly recommend going into the showroom. Sydney
Laura Smith: Amazing service. Very responsive to questions. Competitive prices. Reliable. Timely.
Sam Shetty: Really happy with not only the product but also the level of service. We visited the store in sydney and received great sales support, followed by the flexibility of holding the stock in their warehouse for free till our end home was getting ready. I also ordered from other stores who forced us to collect the items or pay for storage, However the team at Trit House was quite helpful and provided us the flexibility with storing the products. The chairs got delivered finally and they look great !!! Highly recommend their products and service ...
10. CHiLLi PiP - Custom made lounges in Sydney Australia.. - Marrickville
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4.9
110 reviews
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Address: 135 Victoria Rd, Marrickville NSW 2204, Australia
Schedule: Opens at 10:00 AM
Telephone: +61 1300 797 516
Business type: Furniture maker
11. BoConcept Crows Nest - St Leonards
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4.7
474 reviews
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Address: 575/597 Pacific Hwy, Crows Nest NSW 2065, Australia
Schedule: Opens at 10:00 AM
Telephone: +61 2 9437 0066
Business type: Furniture store
12. Bedworks Sydney - Stanmore
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3.7
65 reviews
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Address: 22-28 Parramatta Rd, Stanmore NSW 2048, Australia
Schedule: Opens at 10:00 AM
Telephone: +61 1800 940 596
Business type: Mattress store
13. Lounge Lovers Belrose - Terrey Hills
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4.6
85 reviews
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Address: Belrose Super Centre, 1.08/4-6 Niangala Close, Belrose NSW 2085, Australia
Schedule: Opens at 10:00 AM
Telephone: +61 2 8355 5110
Business type: Furniture store
14. Great Dane Furniture - Paddington
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3.8
13 reviews
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Address: 344 Oxford St, Paddington NSW 2021, Australia
Schedule: Opens at 10:00 AM
Telephone: +61 2 9326 0555
Business type: Furniture store
15. Habitat Furniture Warehouse - Belfield
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4.7
28 reviews
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Address: 131 Madeline St, Belfield NSW 2191, Australia
Schedule: Opens at 10:00 AM
Telephone: +61 411 100 778
Business type: Furniture maker
16. Coco Republic Clearance Centre - Auburn
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3.1
63 reviews
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Address: 292 Parramatta Rd, Auburn NSW 2144, Australia
Schedule: Opens at 10:00 AM
Telephone: +61 1300 000 220
Business type: Furniture store
17. Opera Furnitures | Furniture Store Sydney - Bankstown
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5
40 reviews
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Address: Shop 18/173 Canterbury Rd, Bankstown NSW 2200, Australia
Schedule: Opens at 9:00 AM
Telephone: +61 2 9748 3107
Business type: Bedroom furniture store
18. Hot Deal Furniture Parramatta - Harris Park
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4.3
199 reviews
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Address: Shop1/41 Marion St, Parramatta NSW 2150, Australia
Schedule: Opens at 10:00 AM
Telephone: +61 423 669 515
Business type: Furniture store
19. Sydney Bed - Ultimo
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3.9
60 reviews
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Address: Unit J5C, Level J/39 Jones St, Ultimo NSW 2007, Australia
Schedule: Open until 2:00 AM
Telephone: +61 2 9518 5140
