Best Mercedes Parts Sydney Near Me

Douglas McDougface: Totally Amazing. Best service, Best Price, Amazing Knowledge.Have never let me down. Thank you Silver Star Spares.My Dad put me on to you people years ago, thanks from both of us.

Julian Hodges: Over six years Silver Star Spares have provided me with continuosly exceptional service. The Company and its team are highly knowledgeable, resourceful and professional. With same day despatch, they are a great company to have at your elbow

Mike Atuau: Awesome service

licia politis: Very helpful customer service & really happy with their pricing. Would definitely continue to use for future purchases.

Rachael Keane: Impeccable service provided to me today after having some issues with another company. Highly recommend and will be back for future purchases.Thank you silver Star Spares.

Julie Forbes: The staff were very helpful and gave me some great advice on what I needed.I was extremely happy because I saved a lot of dollars as I was quoted much more from a dealer. Will definitely be back!

Tuo Sheng Chen: I arrived 8am on the 6th Jan 2021, going in wanting to get a quote on timing chain and job involved around changing. Offered him my vin he said not required and quoted me $5000 to $10000 off the bat. Mercedes only quoted me $3000 for the job! Also stated he does these quoted every day and all Mercedes have this problem. I understand he might not want to work there and getting rid of his customer as soon as possible. I run my lawfirms for many years and if i had that kind of altitudes towards my clients i would of closed down a long time ago! Dont know how they are still trading. Couldnt even bother to get a propper quote for me, only heard by his colleges then he was trying to explain himself, what a joke! If this review was deleted i will make sure i will get my staff and all my clients to leave one until this is resolved by management!

Antony De Berardinis: Very helpful

Nick Johnstone: Decent. Honest. Reliable.

R L: Great service

Tina Hetankh: Great service from friendly staff, always clean and happy place. 👍

Fred Dafforn: Frienly helpful customer service.

George Athanasakis: Great service and Very good products

Michael Twohill: Friendly personal service. Solved my problems at a great price and with a smile.

john he: The first time I bought a Mercedes-Benz car, I encountered poor product quality and after-sales service. I bought a GLB35 through the salesman William on March 28. After using it for two weeks, I found that a small piece of coating on the wheel was scratched and damaged. There is complete varnish coverage, which is obvious that the car was produced before leaving the factory. I reported to Wiliam and asked for repairs, but Wiliam said that the company’s approval is required for repairs. I waited until June 2 to get a notification from Wiliam that the company did not approve the repairs, and The reason for the disapproval was not explained to me, so the product quality and after-sales service are very disappointing!

Scot Andrew: DO NOT GET YOUR CAR SERVICEDI WHEN IN FOR A RECALL AND MY CAR CAME OUT WITH SCRACHESON THE ROOF AND NOT JUST ONEFIVE SCRATCHES SIDE BY SIDEAND I SHOWED THE SERVICE PEOPLE AND THEY TELL ME THAT THEY DIDNT DO ITYOU CAN EVEN SEE THAT IT WAS JUST DONEDO NOT TAKE YOUR CAR TO THEMIF YOU HAVE TO MUCH SURE YOU TAKE PHOTOSI DID AND THEY WILL BE FIXING IT

Daniel Warda: Shaun was an absolute pleasure to deal with. The whole process was seamless. He took the time to demonstrate all the functions of our new EV car.

Lina Li: David Maxwell and Keith Jose are the best people from Mercedes. They were so helpful, efficient and professional. I went there just for a test drive, I didn't expect to get the car on that same day at all. David helped me with all the paperwork, taught me how to drive the car. Keith helped me get finance in record time. I couldn't believe how fast and smoothly things were done. Even after the sale, David continued helping me with a road accident that was completely not his responsibility at all. He went above and beyond. The customer service is definitely best in Sydney. I m very lucky to have met David and Keith. Thank you!

nathan li: Very good service with patience

Maureen O'Shannessy: Many thanks to Nicolas Oxley for his help & assistance. Thanks

zhixuan Liu: Everyone here was very patient to help me answer various questions and explained a lot on details and extremely supportive. Another sales Lucas is really rude. Me and my friend don’t like him. Lucas seems unprofessional.

Anthony SYD: Very good services.

natalie bai: Thank you to Tony Sun for the prompt, friendly and attentive service as we have picked up our new A250 Hatch. His duty of care and dedication in customer service is way beyond the limits. Also, I would like to thank Natalie for her efforts in helping us through the paperwork.

Jade Pratley: Great service, efficient, friendly team.

Simon Lim: Happy with Service

a p: Excellent service provided by the team especially Nick Masri. He went above and beyond to give us the best experience. Thank you.

Chris OB: A smooth and plesent experience, Tom was a pleasure to deal with, he knows his product and is plesent and not pushy which was important to me. Mercedes Benz Sydney is really an amazing place to visit, a showroom like no other and well worth a look if nothing else. Ended up with a quality car and quality service Cheers

Roberto Gentile: Great experience. Electric cars are future.Sales team is very helpful.

Tony Robb: David and his team provided exceptional service from my initial enquiry to delivery

Peter Kazacos: Great staff and great service

Andrew Mui: Customer contact consultant Kathleen Smith has provided outstanding services with professional and friendly manner. She shows passion to help and ensuring the enquiries from myself are resolved. Such a 5 Star experience. Thank you.

T W: Amazing customer service recieved from the team at MB. Purchased my first MB AMG 35 and it was an absolute pleasure to deal with sales executive David.Keith and Reece also a pleasure to deal with.

Daisy Nguyen: We have met Tom Holliday today to buy my first car. He is really friendly and knowledgeable, he has shown me few of the car and I have made decision to buy B180 on the spot.

Anthony Tran: Purchased a used C250 from them. Traveled less than 3000km before finding out there is a major failure costing $5200 in repairs. Spoke to the dealer, and they said it's not their problem. They advised to get gold warranty. Warranty company said it's not covered under the warranty and told me to go back to dealership as it was a recent purchase. I note there are other reviews who mention similar issues when purchasing their used vehicles. Beware and avoid these guys, I spent months chasing them for basics like logbook servicing which received no response or promises of a reply and never getting one. They promised that when buying a car from them, that no major servicing or repairs were needed as vehicle passed their inspection. Clearly that is not the case. This is a clear denial of Consumer Guarantees. Save yourself the headache and go elsewhere.Edited to address their terrible response:1. I did not mention dealership warranties because I am well aware they do not apply. I am speaking about CONSUMER GUARANTEES which last even beyond warranties.2. The warranty purchased or the upgrade does not include the parts required to fix as they are exceptions.3. You claim you did not guarantee repair requirements. However during the sales pitch from your team, my friend and I was advised that the vehicle is immaculate despite missing log book details, and that your 120 point servicing checked everything and that there will not be any large repairs/maintenance costs.4. Kindly explain why a engine leaking oil from 5 different points despite travelling under a total of 69,000km, (about 2.900km) under my ownership, not meet a major failure. The engine could be severely damaged, and still you peddled the car as immaculate. The promises made during a sale of a vehicle are express warranties and must be kept, which you clearly have not.5. Your staff advertised the car, claiming your 120 point servicing has checked everything, however another mechanic looking at the car, instantly identified old parts that need replacing due to vehicle's age. How was that missed but an authorised mecerdes dealership?6. Your team responded to 1 email claiming no responsibility, but has failed to explain how under Australian Consumer Law, the vehicle is safe, durable, and fit for purpose. A vehicle which has multiple oil leaks is a clear hazard.7. As advised everyone steer clear from these guys. As with other reviews, these guys will put the blame on you and never admit any responsibility at all.

Victoria Minell: Great service.Service:General repairs maintenance

Amy Joung: THE WORST EXPERIENCE EVER!!!!!!!We purchased a second-hand Mercedes Benz AMG last year, and the left HS indicator started having an issue after 1-2 months. It took them 6months to fix the issue, and during the process, we got advice from different mechanics, they told us the car might have been an accident.After 2 months, the left HS indicator had the same issue, and then the headlight stopped working. It took them a few months to fix it again.This year, the same issue incurred, they FINALLY decided to replace the whole left HS headlight and ordered the parts from German, which took 4months (They initially told us 4 weeks, 6 weeks after, we followed them up, and they told us to wait for another month. They never followed up with us (always waited until we called up).Today, we dropped the car off to replace the left HS headlight/indicator (of course they didn't lend us the courtesy car), and now they told us they need to replace the right HS headlight/ indicator (they need to order the parts from German again, which could be another 4-6 months)The service is ridiculous, they could have replaced the whole headlight in the first place instead, they choose to fix it little by little to save the cost. Every time we tried to complain they always blame the Mercedes manufacturer, but at least they can book us a courtesy car while we are waiting for FOUR MONTH (they said it's all booked out) or some other services to make it up.Maybe you can purchase a car from them, but if your car has an issue, NEVER EXPECT THEM TO FIX PROPERLY AT ONCE.It took us a whole year going back and forth with them, and it's still going on.Service:General repairs maintenance

Jocelyn Walker: Amazing service from the best people in the car business!Services:Tires,Oil change,General repairs maintenance

Anthony Marano: Fast and efficient service from a team of staff that know their product inside out and take care and a sense of pride in their work.Services:Vehicle Inspection,General repairs maintenance

Julie Mather: Consistently great service from Simon and Craig. Intelligent and on the ball. Without doubt the best service department I have experienced in Sydney.Service:General repairs maintenance

Michael Chan: Good booking/ appointment / service contacts, vehicle service results explaining. Even make sure I get out safely onto roadway. Good service allround.Service:General repairs maintenance

warwick sherman: Services:Auto maintenance,Wiper blade installation

Daniel Grigg: Just a minor service but customer experience were great. I prefer supporting my local mechanic though so will probably only come back if I really need to.Services:Oil change,General repairs maintenance

Amir Lazar: Worst Benz dealer ever.Oct 2022 they took $9,000 deposit for three GLE 2023, no contract signed. I asked cars for Dec 22 but they pushed a lot earlier. They sold cars to someone else and they haven’t refunded my deposit. Worst Benz dealer

Sam: Simon was great to deal with servicing my car. Thank you

SARA YOUSSEFINIA: We bought a mercedes certified pre owned car about 2 months ago with 10000 km on it and we have had many issues with the car from the day first of picking up the car. We spent 3 days on castle hill and Sanderson dealership to repair the issues and waited 35 days to get the SOS module from overseas. One of the days when I was at dealership to do some repairs I requested to see service manager several times but he refused to see me even for 2 minuets while he was free. The service team was referring us back to sale team to ask the questions about the car issues. I was waiting the sale manager for several weeks to explain why the car has been delivered with these issues before the issues get fixed. He called and related the issues to my bad luck!! and he continued with what I am looking for with asking the questions about the issues!! I had a very bad experience with Mercedes in the last couple of months after buying this car.

Antoine Sanki: Recommend Mercedes to keep spare batteries in Sydney , instead of waiting for the battery from Melbourne. Otherwise every thing else was perfect.Service:General repairs maintenance

Violet N: Beware of the smart upselling tactic during the routine service.I brought my brand new car for a 1st service in 2021 and have raised a concern of squealing brakes. They've called up and told me that brake pads needed to be replaced. I've agreed, however, the squealing remained post instalment of new brake pads. In 2022, I brought my car in for a 2nd service. Same story - the salesman from service department called up and told me that brake pads needed to be changed as they were "90%" worn off. I rejected this time. It's been 2 months since this service and no warning sign on my dashboard that brake pad needs replacement.

Adrian Shine: At Sandersons they are always obliging and complete the work on time and as arranged or explained.My car runs beautifully because of their attention and always accomodate me if something urgent and unexpected arises.I value their advice and professionalism.An added convenience which makes my life easier is the facility of a loan car when available.Thank you Sandersons. My car felt really good when I picked it up yesterday afternoonService:Auto maintenance

Jason Kim: Service Level and Transparency 5 star by Simon H. Remarkable experience.Service:Auto maintenance

Henry Brown: Always excellent service and driveways attendance, I would give them 11 out 10 if it existed.

William Davis: This is my 12th Mercedes and 8th from Sandersons. Service has always been stellar at Sandersons and this experience was no different. Sheldon and Kent went out of their way to find the car I wanted and were successful in a short period given limited C300 availability.I will always recommend Sandersons.RegardsBill Davis

Vinnie Carrier: Couldn’t be happier, Rabih Dib was a pleasure to deal with, I wouldn’t go anywhere else highly recommend

Valli Koumi: Just picked up our GLE53 from Sanderson today. From the time we put down the deposit to the time of delivery, Michael Smith was amazing. Extremely happy with the service we received.

Justine Bouchard: Terrible customer service.Not helpful at allFelt ripped offNever returningService:General repairs maintenance

ALI MEHDI: Not at all happy with them, extremely prices, no willing to provide the estimate of repair, the guy was it can take 0 to 100 hours just for job of Aircon fan replacement. Having real crocks and cheats attitude. Just get the customer's foot in and then milk them but charging excessive hours at hefty rate

Muhammadi Alamdars: Office people were extremely nasty, no conscience, no remorse, bullying attitude, don't know the basics of customer care and service even

M Hussain: Rude, arrogant, and extremely bullying attitude of the management.Think the are the king and can treat the customers whatever their mood swings tell them.

Chris 1982: Great team of guys over there

Kevin Sweeney: Good source of car parts

joe mascera: Great service and price

Dan TheMan: Thank you SWEA Team for fixing my Sprinter. It was a big job. They secured towing (cheaper than I could get), swapped engine and made sure the van is ready to go very fast. I appreciate it. Highly recommended. Thanks again

kriss jones: Very good service I found at their Tempe store. Will keep you up to date with special orders and rare parts. Polite and ready to assist. I rely on them for my BMW parts which are difficult to find. Either I buy online from America or just call SWEA, most parts are available and at a lower price without the overseas shipment costs. My cars are happy and projects can be completed because parts are readily available. Give them a call…

Ahmad Kaddour: Best cocktail in the area

Martin Walsh: On a recent service I needed a serpentine belt for my vintage Mercedes w124. I went to “ShityCheap” and of course the belt I had to order & wait for was incorrect. So I popped into the real professionals at SWEA and got the correct belt which was much better quality, cheaper and in stock. The staff at SWEA are knowledgeable, friendly and fast. Very good for enthusiasts & home mechanics. A lot of parts are right there in stock. Highly recommend. Thanks lads, see you again soon.

Blue Mountains Maxi: Very good for Mercedes parts and maintenance

BRYAN HEGGIE: awesome service great products

Anthony Koster: Had what i needed at affordable price's

Ian Boniface: Everything I needed at a affordable price

Daz Man: Quality and Service.Such great communication highly recommended and a great place to buy from A++++

Axle Loke: Awesome service, Good Prices and offer great advice!

Eugenia Solomon: Great service and prices

Fred Fredo: good prices one angry guy on the phone every day don't know why. just give him the VIN dot tell him anything about what car u hv

MFK Videos: Great service, friendly staff

Aleksandar Velevski: perfect

We count Professional Accounting services: Mercedez Benz done well in choosing Mr Michael.Saunders as a salesperson.He is very professional, helpful, friendly and knowledgeable.Michael and lara from the finance team made me and my wife very comfortable and welcomed.Michael had no issues with going above and beyond to make sure the sale runs smoothly.He certainly made my buying experience an absolute pleasure and his patience in explaining the technology was really appreciated.I will not hesitate recommending Mercedes Chatswood to my network of friends and clients as well as the outstanding performance of Michael Saunder to guide them along.Thank you for making this experience so delightful.

Anita Wong: Seeing other great reviews, maybe we are unlucky and served by the wrong salesperson T. Got promised with the gifts and at the end the New Manager disapprove giving out too many gifts. You know it’s not about the gifts, it’s about the promise. And this salesperson T is not professional at all… and I feel like he didn’t have much idea with the car we’ve bought..car boot lining placed the other way round and just forced it in.. we only found out till we got home.. took forever to get that app registered… We totally do not have trust in this dealership anymore. But unfortunately still have to deal with them one last time to get the dash cam installed which we order about 6 weeks ago (got the car 4 weeks ago) and still not sure when can we get it installed. What a joke for such a big dealership.We had another Mercedes bought from Rushcutters Bay dealership before, they are so much better!!!! We only came here because it’s closer to home. Definitely will not come back to upgrade our car.

Said Alkhayyat: Not a bad place to visit after all.

Vincent Chen: good service , nice to dealer with, profession.

Hui Zhi Guo: Tommy Yao made it comfortable for us purchasing the car.We were very satisfied.

Rahul Mucherla: Had a great experience picking up my car today. Tommy made sure that my wife and I felt comfortable during the whole process. He was quick to respond to my calls and messages and always made sure he was available. Thank you for all your hard work Tommy!

steve marshall: Excellent service from Ashley. Part available which helped considerably and able to be fitted at my earliest convenience.

Henry Tang: Bill Zhou was incredibly arrogant. Did not feel welcomed or helpful at all.Receptionist was friendly though.

Darko Piliskic: Dear MB North Shore team,I recently purchased a white Kia Sportage, 2017(image attached) from your car salon at Chatswood. Mr Michael Saunders, Sales Representative was very helpful, kind and professional during the entire process. We needed our car to be available ASAP. He was very assuring noting that my wife and I had to deal with a foreseen family situation. Mr Saunders has demonstrated an exceptional level of customer service. I hope that he gets commended for his professionalism, knowledge and exceptional service. Michael is a great asset to your organisation. Further, I would like to thank Ms Lara Liang for a great customer service. Huge thank you to Mr Duncan Scott and Mr Michael Boerr. I am happy to provide an image of the vehicle on the request.

David Mackenzie: I cannot speak highly enough of Michael Saunders, who has by far the most product knowledge of any Mercedes Benz sales person I have met. Michael is very professional whilst being extremely patient and kind . I had a minor issue with a battery which he resolved quickly and with hesitation.The service department in Artarmon has also been extremely accomodating and pleasant to deal with fitting me in at a moments notice . Thank you to all

Ronald Moore: Amazing Team. Very cordial.

WRX BMW: Pre-owned dealer will abuse you if you don’t buy after test drive, beware!

Omer Ulas: I have bought a car from Mercedes-Benz North Shore (Chatswood) yesterday. The sales team especially Tommy was great. He has been helping me to find the right car for us from Day 1 through to contract sign. He was so helpful to explain pros and cons of the car not only the pros in order to provide transparent information about what we are getting. As such, I would like to thank to Tommy for all his effort he put through so far. He has got significant knowledge on the cars that he is selling. I would strongly recommend Tommy for anyone who is intending to buy a new car. Again, thanks to all North Shore Sales Team.Omer Ulas

Danny Tsang: Had a great experience buying my first Mercedes-Benz at Mercedes-Benz North Shore. Sales person Tommy Yao help me pick the right car which l expected, but had a problem on delivery with car. Sales manager Leigh Brown and Tommy gave us excellent service and help solved the problem quickly. Thank you very much to the team at Mercedes-Benz North Shore.

kirk cheng: Tommy YAO is a nice staff, help me a lot. had a good experience in Northshore Mercedes-BenzThanks a lot

李丽: Bill Zhou at Mercedes-Benz North Shore provides professional and excellent customer service. Bill is very considerate and helps me to find my dream car. I highly recommend Bill to all my family members and friends.

YL SHIH: We appreciate quality services provided Mr. Phil Cooper helping to replace number plate cover, the whole process was fast, easy & efficient. The office staff is friendly as well, keep it up, I will definitely recommend more friends to you.

Danny Graham: I wish to express my disappointment at the service quality from Mercedes Mosman. I checked the car in for its annual service on 25 October 2022 at 7:30am. I received a call a 11am advising that there was a problem with the rear muffler clamp it was leaking and that the car would have to remain overnight as the muffler sleeve clamp had to come from Melbourne and would be delivered on 26/10/22. I reluctantly agreed to leave the car until the Wednesday. I do not understand why Mercedes Sydney does not hold spare parts in the Sydney Metro area.On the 26/10/22 I contacted Mercedes at 1:30pm as I had not received any update on the availability of my car. They said the car would be available at 2:15 pm. I arrived at 2pm ready to collect the car but was advised that it was still with the maintenance crew, and I should wait. In the meantime, the advisor issued me the invoice and I paid with my credit card. While waiting for the car I checked the invoice and found that I had been charged twice for three items totalling about $50. I pointed this out to the advisor who checked and agreed the amount invoiced was incorrect. She went to her supervisor and returned saying they could not issue a credit to my card, the best they could do is to give me $50 off my next service. In the meantime, it had ticked over 3pm and the car was still not available, I did not get the car until 3:15pm. I missed a business appointment because of the peak hour traffic. I effectively lost one day use of my car because of the lack of spares in Sydney.

Luca Cavalieri: Had a really good experience with Joey (Attana). Helped me learn a lot more about Mercedes Benz with his knowledge and expertise. It isn’t the right time for me to purchase a new vehicle, but will definitely be coming back to see him when I’m ready.

Clifford Au: We are very lucky today to meet Mr Tommy Yao who gave us first class service in our car purchase. We give him 5 star for his friendly and excellent help.😍💐🌷🌹😀

Kuang Ou: Excellent customer service from Chris! Very satisfied!

Sam D: Excellent service

Fish Zafar: Amazing experience with my latest service. Go see Chris as he made the whole experience exceed my expectations. He generally cares about the vehicle like it’s own being serviced. Very informative, knowledgeable and delivers on what he says in a timely manner. Highly recommended and keep up the good work Chris!

Naji Hassoun: Terrible service.Had the car for about 10 days to diagnose a weird sound. Nothing wrong mechanically they said. Referred me to a body repairer to fix the problem. Body repairer could not found any problem with the car!Eventually a local mechanic down the road found a broken tail shaft in the car, replaced it and fixed it in less than 2 hours.Extremely rude supervisors when problem was reported to them.

Razzel: Visited the place at 5pm and it was shut, locked and closed while the building says it’s open to 6pm

Len. Parker.: Wow!!! Talk about incredible service!!These guys are amazing.DOMENIC and PERRY are honestly the most professional and caring service personnel I have EVER dealt with.All their promises were kept and and my pride and joy came back , looking and driving BETTER than new !!They were both exceptionally informative, precise and cared about my car , like it was their own.So refreshing to be treated like a customer should, in this day and age.I highly recommend them to ANYONE and you would be doing yourself a huge disfavour if you took your AMG anywhere else.A FULL 10 STARS !!!!!

Joy Chan: Dismissive and unhelpful over the phone.

Woody Luechai: I put my car in service yesterday and get a loan car from this dealer which I booked a month ahead. I was surprised when dealer called me after 4 hours and asked to get the loan car back as the car has been sold. He also said that they finished my car already. It was obvious they rushed my car to finish quicker than normally and because of that they left the car messy and not cleaned properly.But the biggest problem is that they left 2 marks on my car!!!This is the first time I came to this dealer as they are close to my house but I did not actually buy the car from here. I had very bad first impression since I have booked. I have called several times before due date and wanted to ask for the service advisor and left the message with the reception, but I never got a call back at all. What the surprise for the big brand like Mercedes Benz or AMG. This is not FIVE STAR service!It is one in the life time BAD experience for people who love and care for their car like I do. Many of Car Enthusiast will be shocked when they see this review! I have been threaten by one of the service advisor staff named Perry when I have discussed marks on my car.He said to me. "We look after millions worth of cars here. Why are we gonna do things like that on your car. We do not care about your car here. We are not gonna do anything about your car damage. You can talk to me anytime but we wont do anything." That means my car is shift box here then. How can he said things like this to a customer. He was rude, aggressive and did not listen to me at all.How did this employee made such a bad customer service for this great company?Very disappointed! Not coming back!

A A: Honestly Perry is the best person i have met, if you need anything speak to him! I vouch for him and Amg he’s your prize possession.

Ultan Mooney: I dropped by the AMG Sydney showroom yesterday. Two observations.1. very disappointing AMG range on display. Several CLA's, one E63S, one C63S 4 door - no coupe , a pre loved GTS and some other randoms... Expected to be wowed by some exceptional vehicles on display but it was a disappointing range - less impressive than many MB dealerships have to be honest . More wow factor at Parramatta or Alexandria or G Brothers2. rude/disinterested staff. I spent at least 15 minutes walking around the lower floor and upstairs, browsing at vehicles. Wasn't approached by anyone... and there were no other customers in the dealership !!! Two sales guys were upstairs chatting about their new phones while I did two laps of the upper floor. If I am being honest, I wasn't there to buy a car yesterday as I already own a 63S coupe, so they didn't lose a vehicle sale by failing to approach me . However, I was in the market for a significant number of AMG accessories. Umbrellas, caps, shirts, coffee mugs etc.... They had a very small number of items on display downstairs, so after standing there for a couple of minutes hoping someone might ask if I needed help, I eventually approached reception where a salesman was sitting typing , and asked if the small number of items they had on display was the extent of what I could look at. Like the guys upstairs, he seemingly couldn't have been less interested. He didn't even lift his head from his computer screen and answered "yep" , then kept typing.So that was my experience of this dealership. Reading other reviews, it seems their service department is top notch - but their sales guys don't seem to have any manners whatsoever. Given there are multiple other MB dealerships around Sydney - including one just up the road at Alexandria - where range is bigger and service is far superior... I don't know how these guys get any business. I won't be giving them any.

Kai L: Took the C63S to AMG Sydney to check the problem with the Start-Stop not working. Great to have Perry, Service Advisor, again to look after my queries and handling the check in of my car again. Knowing there may be a shortage of replacement parts due to the impact of COVID 19, AMG Sydney managed to get the auxiliary battery from another dealer instead of the need for me to go back again. Well done Perry and AMG Sydney!

Robert Di Carlo: Had an awful experience with Domenic (Service Manager) from AMG Sydney. Our less than 3 year old GLC43 AMG has been through 3 sets of tyres in 14,000kms. Yes, you read correctly that's 6,000kms out of each set. We made contact with Domenic, he asked us to bring the car in and discuss our tyre skipping/crabbing issue in further detail and whether he could provide some assistance in creating a case to submit to Mercedes-Benz Australia. He was extremely unhelpful, disinterested, arrogant and dismissive over the entire situation. After making contact with someone from Head Office, he made note that he couldn't help me further, I replied if you are not going to help and waste my time, I will have to take this further. It appears that after-sales customer service and support is not of high priority when you buy a Mercedes-Benz.

George Tisseverasinghe: Joshua Meehan at AMG Mascot has been nothing but a pleasure to interact with. Best customer service available of any vehicle manufacturer. Highly Recommended.

Thomas Bishop: Terrible support and communication. Would not recommend giving these people any of your time and money

Steve Ho: Worst Merc dealership I’ve ever been to in Sydney. Was getting a part for my friend who called up and confirmed in the morning, got to the store the Parts Manager without checking with his team about the call and told me no one has asked for parts and asked me to go to another dealer.I said I’ve a voucher to use he said where’s the voucher, I asked if he needs a physical one he said yes but another store can accept the email and print it for me.Not helpful and friendly at all, and I’m 100% sure that’s the shop my friend talked to. If you’ve a choice, go to another Merc dealership.

Rino Labruna: Great place to purchase a car. Staff extremely helpful and service is excellent.

The Three Dots: Worse service ever by their AMG Ambassador Frank.

Mel: Exceptional Customer Service from Perry the Service Manager. Diagnosed what was wrong with my car after the unreliable Mercedes Parramatta failed to do so. Perry ran few more test and services at no charge which goes to show his service is second to none. Cant recommend him highly enough.

Tee Fourie: Fantastic service from the team, well done. Very happy with my purchase. That was one year ago and even today, the prompt service from Perry is second to none when you need a hand.

George Tsekouras: work is 55km away .. they dropped off my car to save me a trip back!

Lizelle Viljoen: Having been loyal to Hornsby dealership for 14 years and experiencing a second very disappointing encounter with the service team there, I called G Brothers for assistance. How pleased I was to, in contrast to the other place, experience Incredible service and support from G Brothers, yesterday. The team assisted me in an unforeseen situation with great care and compassion. Such a professional and trustworthy team. Will be bringing our cars here for service from now on. Highly recommend G Bothers Northern Beaches, fantastic customer experience.

tionne nguyen: Amazing experience with G brothers In Monavale. After dealing with another horrible dealership. I approached Mitch via instagram after his videos caught my eye. Mitch helped me secure the car i was after the day I contacted him and did it so seamlessly. Mitch has been nothing but amazing through out the whole process with my questions before, during and after the buying process. The whole team at G brothers has been nothing but welcoming and made my drive up worth my time. You’ll only find the professionalism and friendly of Mitch and his team at G brothers Mercedes. They will always find something for you. Once again highly recommend everyone to go to G brothers and speak to Mitch

Rock PB: Great experience dealing with Mike and team. They are professional yet very considerate and helpful.Start to end the process was transparent with prompt and expected responses and they accommodated my additional requests which they could have easily said No to.Much better than other dealerships (other brands as well) I dealt with in past.Keep the great work up!Thanks.

Ross Japan: Excellent experience from beginning to end on my new car purchase. Peter Ting was very responsive and helpful throughout. Recommended.

Michael Acs: Hi team, I want to give Mike a shout out for making the our recent purchase go smoothly. It was really appreciated the extra mile he went to get the car delivered to us. Highly recommend the team here at G Brothers as a result of the superb service received, especially if you are not local to the area as they make the purchase experience easy when you are doing it remotely!

Louisa Sanghera: Always well looked after. Great team

Graham Brooke: Always excellent friendly service at G Brothers. Now been a customer for 10+ years

Tarros Farmer: Excellent service and advice.

david eze: I Had the worst experience ever in my lifeRex was so unprofessional and disrespectful.He made the purchase process difficult, complicated and confusing. Also gave me the undermined treatment during the purchase process and at a point mentioned he will cancel the transaction because I asked for further clarification and explanation to options in the purchase process.I recommend you do not deal with Rex as he does not understand the basic customer relationship, quick to undermine customer rather than provide options to select from.I was charged two times for the initial deposit and incurred a refundable fee that is yet to be refunded. When I escalated the issue to Rex he replied that he has the right to the charges and did not provide further assistance.Jacob was amazing and because of him I went ahead to purchase the car.

39Kayte: ProfessionalKindUnderstanding

Toddy Bear (Toddy is not a Bear): Awesome service and always will be the first choice when I need mercerise car or service

Haus of Dermal: What a wonderful experience! Mike was absolutely efficient, friendly and easy to work with. If I could give more than 5 stars I definitely would. It was definitely worth the 1.5 hour travel. Thank you once again to Mike and the G Brothers team! 🤩

mark wickens: Great range of cars and very helpful

Dipra Bhattacharjee: Mike Jarmon is an excellent salesperson - highly recommend dealing with him!

javier roque: If you are looking to purchase a Mercedes Benz I would highly recommend the best team at G Brothers Mona vale. When you are browsing for which range to buy, what features to have and specs, the experience from start to finish is very easy and smooth especially when you have a person like Mitch helping you. I would highly recommend Mitchell Nehrybecki as he provided exceptional service. We are now very happy owners of a GLC Coupe. Mitch and Rex were great to deal with and looked after us through the whole process.

Kane Whitehead: Fantastic buying experience from Mike Jarman and service team are amazing at G Brothers…

Louise Jenkins: Jacob from G Brothers Mercedes Mona Vale set the bar across the board for a perfect customer experience. From the moment I rang with a brief inquiry, Jacob was responsive, extremely knowledgeable, and attentive to my inquiriesIt could not have been more seamless and made the process of trading my car in and purchasing the Mercedes very pleasant and stress free Jacobs attention to detail and my satisfaction was unparalleled.I would definitely recommend him and the team at G Brotbers Mercedes Mona Vale.

James Henry: Bought my new G63 from Mitch earlier this month & customer service was second to none! Can't wait for delivery!

mitch browne: Recently dealt with Mitch on my new AMG GLA35, product knowledge & customer service was excellent!

John Brown: Recently purchased my new GLA200 from Mitch, service was first class! Will be back!

Keith L: Worst customer service. My car was repaired on Thursday and two days later the same issue happened again. Engine light is on and count down is on so my situation is very urgent and there’s no available time for me to book in an urgent repair in one week. So I have to go to another dealer. Still waiting someone to call me back on the issue. It’s been three days. Also they don’t have enough people serving the customers. I was told to wait 30 min to get a coffee or just go. No loan cars available. Car park is so packed. Will never go back again.

Lawrence Lazar: I recently picked up the Mercedes EQE a couple of weeks ago and wanted to express my gratitude towards Yousef which made the whole process really smooth and easy. Extremely supportive and helpful throughout the process answering any queries we had as it was the first electrical vehicle we had purchased. Big thank you to Yousef particularly and the team who made the process very enjoyable!

Anshuk: We picked our GLE from Mercedes-Benz Parramatta and honestly speaking the whole experience was amazing. From selection to delivery Yousef Hussain guided us all through the process . His knowledge and willingness to serve his customers is just amazing.We used to call Yousef Hussain almost every day and with tons of questions and he is always available to pick the call and address questions and concerns.Great work Mercedes-Benz Parramatta and especially Yousef. To also mention Eileen and Harrison for their assistance through out the process.

Sohel Mansuri: I am absolutely thrilled with my new Mercedes-Benz GLB250 and couldn't be happier with the exceptional service I received from Yousef and Eileen. Their professionalism, expertise, and dedication to ensuring customer satisfaction are commendable.If you're in search of a top-quality luxury vehicle and an unforgettable buying experience, I highly recommend Mercedes-Benz Parramatta. Their team, led by individuals like Yousef and Eileen, goes above and beyond to exceed expectations.Thank you, Yousef and Eileen, for making my car buying experience truly memorable. I am grateful for your outstanding assistance and look forward to many years of enjoying my Mercedes-Benz GLB250!

Jessica Gerges: Absolute worst customer service in the service department. Quick to take your money for a service but ignore you when you need a part ordered in under warranty. Still waiting to hear back on the part that would take a ‘couple of days’ to come in. Sent a follow up email and got ignored. It’s been 6 weeks. Extremely frustrating. The staff in the service department are also extremely hostile. I won’t be returning for a service or purchase.

Sujith Nayar: Great service. Eileen from pre delivery team has been very helpful during the purchase in Feb 2023.

Chris Castley: poor service, Car are disappointing

Ultan Mooney: 3rd or 4th time I’ve walked into this dealership , done a couple of laps and not had a single salesperson approach or even acknowledge I was there . On this occasion I walked right past the AMG desk where the salesman looked up from his phone and looked straight back down . Not a word . There were 2 other customers in the entire dealership so I can completely understand they were absolutely run off their feet and couldn’t possibly muster the energy to acknowledge me …:Seriously …

victor teixeira: just got a cla from mercedes parramatta im not the worlds most patient man but erik went above and beyond to accommodate me nice guy and a man of his word highly recommended

Amanda: PLEASE ENSURE YOU SEE ERIK IF YU WERE TO BIY A CAR,his exceptional service during the purchase was Really professionalism and knowledge,and has made the process seamless.appreciate his attention to detail and assistance in finding the perfect car for us and getting us the most favorable deal!

Veena Rao: Eileen Tran have been very helpful and professional with all my inquiries regarding my Mercedes. Was treated like a valuable customer 😊 Highly recommend Eileen , she went out of her way to help me .ThanksVeena

Fu: service department so rude, even Toyota better

Claire Kim: Truly an experience my two girl friends and I can never forget!The service we received from Yousef Hussain was so honest caring and thoughtful!He didn’t just sell us a car, he sold us his honest friendship.Thanks a million for your honesty and genuine support and service.Claire Kim

Joel Anin: Just stepping inside a luxury car dealer is a daunting experience for someone like me who has never own one.Yousef have made it so relaxing and unstressfull for us from a simple inquiry until the delivery/pick up process.Yousef made it even so special for me and liza on our 33 years anniversary with all the MB merchandise he hid at back of our car as present.Thanks you so much Yousef for your assistance. We are so happy with our purchase and experience at MB-Parramatta.Till the next model again and we'll definitely coming back.

Ali Shokrnejad: I wanted to take a moment to express my gratitude for the exceptional service that I received during my recent visit to your dealership. I was thoroughly impressed with the level of professionalism and expertise demonstrated by your team, particularly Eileen.Eileen went above and beyond to assist me with selecting the right options for my car. Her extensive knowledge and attention to detail made the process seamless and stress-free. She was incredibly patient and kind, and I truly appreciated her willingness to answer all of my questions and concerns.I cannot thank Eileen enough for her outstanding support and guidance throughout the entire process. It was a pleasure working with her and I would highly recommend her to anyone looking to purchase a Mercedes-Benz.Once again, I would like to express my sincerest appreciation for the excellent service that I received at Mercedes Benz Parramatta. Keep up the great work!

Carl Sison: I would to thank Eileen for smooth sailing for purchase of my dad's glc63s less than 2 weeks ago. Went into dealership on a Wednesday, contract done by Thursday, payment done by Friday and car was ready for pick up on Saturday 😁😁😁. You made sure me and my dad were always in the loop with everything and even sped up the process. Thank you so much for everything and I would highly recommend everyone to visit this dealership. Best dealership in Parramatta 10000%

meng nicky: Go somewhere else. After the settlement Mercedes Parramatta just ignored my email never reply. From the sales to the management, even the compliant team, it's a complete joke. Show zero care to the customer. If not avoid Mercedes at least avoid Mercedes Parramatta.

alx alx: Very gentleman, very kind very patient person and very respect person. Thank you so much about your customer service, and then I'm so so so happy with your customer service Mr. Miles fava.high recommend to everyone go to see this gentleman and then thank you so much Mercedes Parramatta.ahmad

HALA ALISSA: Thanks for perfect team George and especially Darren on his day off to come help me, good gentleman for showing me and explaining and informing me thoroughly about the equipment in my car. Well done overall!❤️

Cat Fin: Very impressed with recent work completed on our car. Miles was so helpful and a true gentleman. The car came back to us like new✨️ Cath&Ken