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1. Fossil - Sydney
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5
87 reviews
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Address: Queen Victoria Building, Shop L-066 Lower Ground Floor, 455 George St, Sydney NSW 2000, Australia
Schedule: Opens at 9:00 AM
Telephone: +61 2 9267 9278
Business type: Watch store
Tanya Bhandari: The staff was extremely kind and helpful.
Maya Mk: Very bad experience. I purchased an item at Macquarie center. Service was good there. But when I want to return it at QVB, townhall, staff was very rude and initially asked me to return it where I purchased. Then I questioned their return policy and they agreed to take it. But after that came up with another excuse saying that I paid with cash and they can not return it because of that. Stupid excuses
X O: Watch died. Needed new battery. Was quoted $40, to then be changed to $82, after they got the watch, as it is a rechargeable battery. I said no, return watch.I got the watch back in pieces. Fossil says so sorry. I will be looked after. Their solution? I have to waste my time taking watch back to Fossil so they fix what they didn't do in the first place. At least repair the watch for free, no? No.I was told second time at store that watch is being fixed in Singapore. That Fossil is an international company, and American brand. And they couldn't respect me to return the watch back together the first time. Disgusting.Total trash. Terrible quality, Terrible support. Search Fossil Australia. 1.7 rating. Now you know why.
Santhosh Lingappa: I want to thank consultant Maria for helping me sort out the issue I had with my Skagen watch. She was diligent in her work, patient and kind to the customer.Would recommend this store to all.
Chathu: It was excellent customer service. I went to the shop to change my fossil watch strap, and Maria went to great lengths to find the right strap and fixing that . Thank you for your service!
Ankita P Kumar: Amazing staff Amazing service
Liam McGreevy: The assistant was lovely and changed the links on my new watch.
Cynthina Pech: The staff was very friendly and helped me. However I was set to buy a watch strap, but wanted to try another to have a feel of the weight with my watch face. Unfortunately because it wasn't a fossil watch I couldn't try it, understandable as it may be company policy but I walked out without purchasing anything with disappointment. I will know for next time.Edit: at least spell my name correctly when replying.
Christian Camilo: Came into the store for a warranty issue with my smartwatch. Maria who seems to be the store manager run the extra mile by trying everything possibly just to help me out with my issue. Extremely attentive, patient and friendly, her level of customer service went beyond expectations.
Maria Fernandes: Amazing, friendly, helpful and kind service from the ladies in this Fossil shop! I needed to change my watch’s wrist band and the service was just perfect and quick! Highly recommend
Sirirat SS: Good shop and friendly
Title Noy: Good
Giorgia Bordina: The lady helped me the fix my watch even if wasn’t Fossil brand! Lovely person and great service!!
Nick Cutler: Thank you to Fossil QVB. Bought a lovely watch and the staff were a wonderful help. 🤠
Niraj Chaudhary: Great collection of watches and they do really good customer service, will visit again if I need to buy any watch.
Lemba Augwi: Roxanne & Alex (Fossil QVB) were absolutely lovely great customer service! I walked in looking for something and I’m glad Roxanne showed me a few of their Items on sale. I spoiled myself and even got it embossed for FREE!!Thank you Ladies! If you’re looking for a perfect gift for yourself or a loved one this is your sign.
Khadija Tinwala: Alex at the town hall station store was amazing and really helped with all the questions I had about the camera bag in was interested in 👍🏻
Frendy Radcliffe: I went there to fix my ⌚ and the lady (I forget to ask the name) was super nice and helpful
Poohnam Shrestha: Nick and yang best 👍
Angelica Bastilla: Sherin service was amazing!!
priyanka braj: Yaang was an absolute best salesperson throughout our shopping experience since we entered the store.
2. Watches of Switzerland Sydney - The Rocks
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5
355 reviews
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Address: 199 George St, The Rocks NSW 2000, Australia
Schedule: Opens at 10:00 AM
Telephone: +61 1300 808 135
Business type: Watch store
4worldlovers: 
Welcome to Watches of Switzerland Sydney situated on George street since 1999. Located at the iconic Four Seasons Hotel and a stone’s throw from The Rocks and Circular Quay, our luxurious boutique reflects the prestige of its stunning surroundings. For more than two decades, we have been proudly offering our loyal clients a broad selection of the world’s most desirable fine watches.
We are pleased to welcome overseas visitors and local residents alike to experience our lavishly designed and expertly curated shop-in-shops from Cartier, Breitling, Breguet, Hublot, IWC, Jaeger-LeCoultre, Tudor, Omega and Panerai.
With an unrivalled range and depth of luxury timepieces to discover, Watches of Switzerland Sydney is a must-visit destination for any serious watch lover living in or visiting the city. Experience for your yourself the warm hospitality of our expert staff who are trained to help with any and all enquiries, including on-site battery and water pressure testing, as well as after sales servicing.
As Australia’s leading and largest official boutique retailer of exclusive luxury timepieces, Watches of Switzerland is thrilled to be serving the Sydney watch community.
Welcome to Watches of Switzerland Sydney situated on George street since 1999. Located at the iconic Four Seasons Hotel and a stone’s throw from The Rocks and Circular Quay, our luxurious boutique reflects the prestige of its stunning surroundings. For more than two decades, we have been proudly offering our loyal clients a broad selection of the world’s most desirable fine watches.
We are pleased to welcome overseas visitors and local residents alike to experience our lavishly designed and expertly curated shop-in-shops from Cartier, Breitling, Breguet, Hublot, IWC, Jaeger-LeCoultre, Tudor, Omega and Panerai.
With an unrivalled range and depth of luxury timepieces to discover, Watches of Switzerland Sydney is a must-visit destination for any serious watch lover living in or visiting the city. Experience for your yourself the warm hospitality of our expert staff who are trained to help with any and all enquiries, including on-site battery and water pressure testing, as well as after sales servicing.
As Australia’s leading and largest official boutique retailer of exclusive luxury timepieces, Watches of Switzerland is thrilled to be serving the Sydney watch community.
muhammad wildan athar: Came just to have a look, claire xu helped me well and was very friendly. I was explained an allowed to try the product line and watches that were to my liking.
Sandy Farah: Thank you so much for your amazing service & getting my watch in a timely manner. I highly recommend Watches of Switzerland, they were great to deal with, very professional and delivered as promised. Thank you Kevin & Simone for all your assistance, you were a pleasure to deal with.
Theresa Isedale: Andres was warm, friendly and very helpful. He also knew the products very well. Thanks Andres 😊
David Song: I had a good buying! Thank you Mahmut and the team!
David Nicholls: I recently purchased a Tudor GMT from Andres at Watches of Switzerland, George Street, Sydney. I am delighted with the watch and couldn’t have been more impressed with the level of service and assistance that I received.I would be very happy to buy again from this company.
richard yang: I am very lucky to purchase 2 timepieces from Watches of Switzerland at 199 George St Sydney recently. Thanks to the amazing boutique supervisor Carol for all her professional effort and I could not be happier for the purchase. She is very friendly and patient and I am highly recommend Carol for everyone who needs to purchase a swiss watch. All the best to Carol and the Rocks team!
Les Forrest: A quality experience with professional and courteous staff.
Nusrat Nitu: “Me and my husband can’t say enough good things about Watches of Switzerland, The Rocks and their incredible team. From the moment we stepped into their store, we were greeted with warmth and enthusiasm. As we are more of a watch enthusiast, the staff was attentive, offering expert advice on our watch collecting journey. We want to extend our gratitude specially to IDY for her exceptional knowledge and service. We both shared our experiences on watches, she is not only knowledgeable also a lovely person to talk with. And as this journey has no ends we will definitely keep going there. I highly recommend Idy and her team.
Jordz z: I work close by so decided to pop in as was starting my watch journey. Over the next few weeks i was blown away by the service and advice provided by Idy and Mahmut. They were patient with me, talked me through several options i was considering, messaged me when new pieces came in and finally helped me settle on my dream watch. 5-star service and honest advice. Great work WOS team 👏 ill be back again!
Kate Heeligan: Andres was fantastic! Personable, knowledgeable service. 10/10.
Belinda Weng: Very pleasant shopping experience with Carol. She is very helpful with finding the watch that I want. Would definitely come back.
Jeremy Chen: Service by Kevin has always been amazing, he is happy to spend time with you talking watches. Was happy to hear he was still with Watches of Switzerland after I was told he’d left and managed to pop in last week to see him at his new store. Trust me, he’s the guy to go to for watches, not pushy at all and will ensure you find something you love.
J: Great shopping experience for my new watch with the friendly assistance from Idy before and after sale.
Shihuang Duan: I had a wonderful purchase experience with Idy and the team, and it’s no doubt to say it’s always enjoyable to visit WOS at George St. I felt looked after for the start to finish of buying process. BIG thanks again to Idy and team WOS at George St!
D D: Great customer services!
Aaron Z: I recently had an incredible experience at Watches of Switzerland, and it was all thanks to the amazing sales assistant, Idy. I had the pleasure of purchasing a Blancpain Fifty Fathoms, and Idy's exceptional service truly made it a memorable occasion.I also appreciated Idy's after-sales support. They took the time to explain the care and maintenance of the Blancpain Fifty Fathoms, ensuring that I could enjoy the timepiece to its fullest potential. Their genuine interest in my satisfaction and willingness to go the extra mile truly impressed me.I highly recommend Idy to anyone seeking a sales assistant at Watches of Switzerland. Their expertise, enthusiasm, and dedication make them a standout professional. Thank you, Idy, for your outstanding service and for making my Blancpain Fifty Fathoms purchase an unforgettable experience!
Travis Flinn: Excellent service from Idy. Welcoming and spent the time with me to carefully inspect each piece I wanted to see.Idy then tracked down a specific difficult to get variant I wanted in the piece I chose within a week.I will shop here again.
Sandip Mukerjea: Andres at Watches of Switzerland in Sydney is a consummate professional. Very knowledgable, personable and transparent in all his dealings with me. I have consulted him in relation to a number of purchases and each time I have been extremely happy with his service. Can highly recommend.
Anthony: My wife and I had a great experience with Claire when we both bought watches over the last 6 months. Many thanks for your great and professional service and the glasses of champagne
Erickson Pereira: I recently had the pleasure of visiting Watches of Switzerland in Sydney and I cannot express enough how impressed I am with their exceptional customer service. From start to finish, the experience was nothing short of perfect.I was fortunate enough to have Claire Xu as my sales representative and she truly went above and beyond to make sure I found the perfect timepiece. Her knowledge and expertise were invaluable in guiding me through the selection process, and she was incredibly patient and attentive throughout.The store itself is stunning and offers an impressive selection of luxury watches from some of the world's most renowned brands. The atmosphere was both welcoming and elegant.Overall, my experience at Watches of Switzerland Sydney was truly outstanding, and I cannot recommend them highly enough. If you're looking for an unforgettable watch-buying experience, look no further and be sure to ask for Claire Xu! Five stars all around!
Dee N: I attended the store to try on a tudor watch not expecting to be able to get the watch. The lovely sales assistant Claire was nice and very helpful. She was able to source and secure the watch for me and within 2 weeks the watch is on my wrist. Excellent work Claire and will definetly be back to you for my next watch acquirement.
3. Nicholas Hacko Fine Watches - Sydney
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5
542 reviews
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Address: suite 403 level 4/67 Castlereagh St, Sydney NSW 2000, Australia
Schedule: Closed ⋅ Opens 10AM Mon
Telephone: +61 2 9232 0500
Business type: Watch store
Ross McDougall: I have had the pleasure of attending the offices and meeting Nick and the team, and was so impressed by the way they run the operation. The whole team exude passion for horology, through the timepieces they craft in-house all the way through to the way they add value and story to the watches they sell as a retailer/dealer.Purchasing a watch online was very smooth and friction-free. Gemma and Emily were friendly, professional and super communicative. The watch arrived a few days later in perfect condition.These guys are some of the best in the industry. Trade with confidence! Nicholas Hacko watches is Australia's Vatican/Mecca for watches. Make the pilgrimage today.
Mark McKinley: Nick serviced the 1969 Omega Speedmaster moon watch, that was handed down to me by my father. Needless to say, it was very important to me that the watch was handled with the right level of knowledge, care and attention.Having not used Nick's services before, I was a little apprehensive but after having an initial meeting with Nick, it was obvious he was the right person for the job.Do not be put off by his no nonsense, direct approach, I imagine he has dealt with many a tyre kicker in the past. Nick and team are very capable and take true care with passion in what they are doing. Check out their YouTube channel and see for yourselves..
Moa Bird: Bought a nice omega yesterday. I went back to the shop today to sort out a query which was resolved by nick. Received a comprehensive answer without the bs.I like the down to earth approach to questions when at a jeweller how knows his trade. If you don’t like it go and get pampered elsewhere if that’s your thing , cheers from phil
Robert Mance: Exceptional service. I ordered a watch for my wife. Nick came back to me and suggested the watch was not suitable as the watch would be too large for my wife's wrist. We did further online research about the watch and my wife and I agreed with Nick's prognosis. This is putting customer satisfaction before profits. Hence 5 stars. Thanks Nick
Alexander Graham: Very knowledgeable with a great selection. Make sure you sign up to the newsletter - it's full of horological wonders and interesting things.
Ben Weick: I recently purchased an Omega Seamaster 300 Heritage from Nick and the team.Friendly, easy to deal with and a great price.Long time subscriber to the newsletter but this was my first purchase and I’m sure there will be more down the track.Thanks again.
Michael Battistella: What has kept my attention is the clear & Genuine passion and commitment which is founded on three generations and moving onto four!Congratulations Team Hacko.
David Allan: My favourite watch newsletter by far. Keep up the great work
Marcello Torres: Great source of knowledge and lore on watchmaking and much more, plus exquisite inventory and a staunch commitment to not bend to 'the man'. All in all, a most refreshing and captivating place to be and linger about. Kudos to Nick and the Team!
Michael Carroll: Bought a Seiko Prospex from NH, great watch and great price.
Brad Barker: I've bought two omega watches from Nicholas Hacko and couldn't recommend them more. Great to deal with and I hope to buy from them again.
Susan Libunao: Andrew, Gemma and Michael are just as passionate watch enthusiasts and will look after you if you're after a precision time piece. I bought an excellent example of an Omega Good Planet GMT and the watch was exactly as advertised and rated on the website. I will definitely be back . Thank you.
Graham Glencorse: I recently purchased some watchmaking jewellers loupes from Nick Hacko’s online store. The items were very high quality and priced quite well. The items arrived quickly and well packaged. I give a 5 star rating to Nick and his very helpful staff.I feel it is much better to support a local business than risking money on a possible high risk option from overseas.I also am grateful to Nick for his daily newsletter. If you’re looking to purchase a high quality watch, the newsletter is a great place to check what is available at very good prices.Thank you Nick for all your innovative ideas and excellent quality watches and services to horological.Graham G
Peter Prideaux: Honest appraisals and realistic prices.Very pleased with my Omega Seamaster and I'll buy again from this reputable dealer.Thanks Nick!
Luke Purtill: After having a sub par experience with the boutiques directly, Nick and his team were absolutely amazing. Took the time to show me all my options, sized up and left with the watch on my wrist in the one visit. I’ll be back for every Watch purchase I can in the future.
Christopher “Chrilly” Riley: I've purchased a number of watches from Nicholas over the past few years and had his team repair a few from my collection. I heartily recommend him to anyone who has a passion for watches, particularly those who want to support high quality Australian watch making.
Big Al 4223: Ordered a watch. It arrived in timely manner and good condition.What more can I say.Good experience all round.
Allan Jones: have received watch info for years ,its a no" bs" honest site with info you can trust ! highly recommended to any would be purchaser or those just seeking info.
Peter K: Have been getting the newsletter for some time now and love the content & interesting stories.One day, hopefully, I will buy purely for enjoyment.Keep up the good work
Crockett: Exceptional customer service with a range of fine in-house and imported watches. Treat yourself, have a look at their extensive ever changing catalogue and sign up for their newsletter. It's an informative and entertaining read. I'm a proud owner of the NHW Mark 1. Stunning watch...
Hev: Having received a quotation from Omega, that was equal to the Price i paid for my De Ville Watch new (to repair/replace a damaged Mother of Pearl Dial) i had the good fortune to stumble across Nick Hacko .Job done, Customer very happy and my Watch and Wallet still in tact.I am now one of Nicks Loyal Followers and should I ever be fortunate enough to appreciate first hand another Fine Watch I won't be looking at Duty Free.
4. Longines - Sydney
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5
88 reviews
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Address: Shop 10/12/455 George St, Sydney NSW 2000, Australia
Schedule: Opens at 9:00 AM
Telephone: +61 2 9267 0065
Business type: Watch store
Shelly: Disappointing customer service at Longines service centre George St.Longines has no watch repairs in Sydney so all watches are sent to Melbourne.When taking down my details they incorrectly spelled my name, email and home address!!I was initially quoted $300 in store and then sent a final quote for $900+ without an explanation. I called up and spoke to numerous staff who couldn't tell me why price had tripled.2 stars (instead of 1 star) as John the security guard was excellent.
Scholastica T: I went in store for a Birthday present that my parents were going to gift me. I was looking forward to this experience all year. The staff were rushed, I had picked and tried on a few styles and settled on one. After which the watch was adjusted. No one told me that EVERY TIME links are removed the band and closure will scratch. When I inquired about it staff were extremely defensive and told me its wear and tear. On a watch I had for 10 seconds. I was trying to understand why this was not disclosed before purchase and more staff started to treat me like a child saying that is the nature of adjusting a watch. A hugely disappointing experience for something I was looking forward to. I recommend going to Seiko staff are thoughtful and present all information before rushing you to payment.
Evette Fera: Great store with a great selection of watches, Louis was very friendly and helpful with knowledge of Longine watches and made our purchase stress free .
Douglas Allison: Bought a Longines Spirit Zulu Time from the store in April for my birthday. Opened up the box yesterday (birthday was on 26 July) and noticed that bezel was not aligned. Went in to store today and they exchanged watch on the spot (after checking that it was indeed my birthday yesterday). New watch had much better bezel alignment. Very happy customer 😀. Thanks so much Emma and Joeann (who originally sold me the watch).
Caroline Stephen: Julie at the QVB store was fantastic. Superb purchase.
Vilma Jimenez: Happy with the service provided by your QVB staff, Danny. He was attentive and knowledgeable. It made my visit welcoming. Thanks for great service.
samara clark: Very disappointing to purchase a $2000+ watch for my mum which needs repairing. We come into the city specifically to drop it off to the store so it can be sent off for repairs, only to then have the store open at 9am, then have the sales woman ask us to leave & come back at noon (3 hour later ???) after they had finished stock taking. All we needed to do was drop the watch off but she wouldn't take it, instead saying we need to come back 3 hours later. Given I am 38 weeks pregnant, waiting around for 3 hours with nothing else to do, we decided to give up & go home. Super disappointed in the lack of customer service. We'll call head office and see if they can be of more assistance. This is my 2nd inconvenient experience with this brand/store. My advice is to avoid going here at all costs as you're wasting your time.
Jacques Le Roux: Joeann is a fantastic ambassador for Longines. She listens attentively to her customers and delivers outstanding service. Bought a Spirit Zulu time from her today. Absolutely delighted by the entire experience. Highly recommended!
Jonathan London: Very helpful service and beautiful watches.
A S: No services
Renee W: They provide very good service. My watch strap is broken, manager Emma and a gentleman ( I forgot to ask his name) tried all the type of link bar one by one and try to find the fit one to fix the problem, and it has been done within 1 hour. Im so lucky to meet them they save me a trip. Soooo appreciate.
Raj Karan: Professional serviceVery helpful and friendly staff
Mick Mo: I got an excellent service from Emma, and she is very patient and helpful.
Andy Vu: This business is a cheat. My mum 72 years old in retirement bought a Longines watch with her saving from this business and after 31 days the watch stopped working. No exchange is provided only repairs even though there was an issue with the watch that satisfies warranty requirementVery disappointed how they treat customer paying premium but received poor product. We’ll report them to NSW Fair Trading so other potential customers could stay away from them.
W Clytze: Tidy and neat with nice display. Yanyan, the SA, has been very patient and helpful.
Kim Fitzgerald: Beautiful store, beautiful watches, lovely experience choosing a special wedding anniversary gift, enjoyed every minute, very attentive and knowledgeable staff. Extremely happy with our purchase 💗
Heidi W: Before attending the Longines store in QVB, I admit I was somewhat apprehensive as the service reviews were varied. Whilst I only had to drop off my watch for a service and new battery I found the two different staff I dealt with to be very friendly, courteous and professional.
Myst: Purely based on service. Even if you're the only customer within the boutique, once you walk in, you won't be acknowledged, nor will anyone come forward to help you, a simple welcome/hello is non existent. The reason for this review is purely to improve the management process but the watches/company shouldn't suffer for poor services.I've read some reviews and noticed this has been a recurring experience for many people. Pity.
Ula Holding: Beautiful watches..... friendly staff.
Matthew Alford: Walked into the Longines Boutique in Sydney with a specific watch we wanted to purchase today but after having the most horrific experience we just walked out. There were about 5 staff members in store just walking around (there were no other customers) who didn't even acknowledge us and when someone finally did they had no product knowledge or idea about where the collection we were after was located. When we were finally passed onto a male attendant who I assume was the "expert", we were spoken over the top of and offered every single style and colour of watch except the specific one we asked for. This was meant to be a 30th birthday present for myself from my partner but this whole experience just ended up ruining everything for me.
C C: Went to QVB store today and experienced a poor customer service by a Chinese staff. We wanted to purchase 2 watches for myself and my husband. We did understand due to Covid 19 , however we kept the 1.5m distance . The company needs to train their staff properly to advice the customer in the better way not just telling the customer like this " our store policy , you need to wear mask to enter the store" I wanted to ask the staff name but she just ignored us and walked away. She did not even apologize. This is RIDICULOUS. Excuse me , there was noone wearing mask in QVB . The other stores in QVB or Westfield Sydney did not ask us to do so. We are happy to put mask on or even come back next time .But because of this attitude, we decided never shop at Longines anymore or spend 1 cent.
5. Watch Direct Australia - Marrickville
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4.3
12 reviews
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Address: W19/76B Edinburgh Rd, Marrickville NSW 2204, Australia
Schedule: Closed ⋅ Opens 10AM Mon
Telephone: +61 1300 725 644
Business type: Watch store
Phil Tuohy: I ordered a watch on the wednesday had it delivered the next day great customer service great range of watches to choose i will be a returning customer the only thing i forgot to do was apply my coupon at checkout
storkyboy T: Terrific Service and a great watch. Accidentally ordered the right watch but wrong band colour. I realised my error after a few hours and then sent off an email to ask if it was possible to change the order before dispatch. They replied very quickly that the exchange had been made and I still received the watch within 2 days of the initial order. 5 Gold Star service in my view. Many thanks.
Jennie Lu: very quick delivery next day and beautiful packaging. brilliant
Manuja kaluarachi: have brought 2 watches from them. Really good experience so far. Will continue to buy more in the future!
boo ghost: Great service. Purchased Casio G-shock watch. Store was quick to respond and dispatch. Item arrived safely with Shriro Australia (Casio Official Service centre) Aussie warranty card inside. Genuine Casio. Thank you very much.I would like to add, the 3229 module has a recessed adjust (A) button. But with practice I find it still easy to use. It requires very little travel, therefore once you understand how it works I can trigger it quite easily. I just cut my nails and I can still press it.Also for those who didn't know (I didn't) the 3229 module's CT (Countdown Timer) has an Auto-repeat option. When in CT adjust mode, simply press (D) to turn Auto-repeat on and off. Now when you start the CT the countdown will restart itself over and over infinitely!
COLIN FORD: great service. the watch is exactly what I wanted for country work.Prompt post and I will deal with this company again.
Paul Jeffrey: Great service and fast delivery. I pestered Andrew a few times with some complications regards my order. Even though it was not WD fault they were very helpful and patient. They helped me out heaps.Easy reccomendation.
Noah Poullas: Best customer service and helpful staff. My call was returned asap. Great prices as well. Would purchase from here again.
bukz stu: Amazing Amazing Amazing, ordered a watch on Sunday night got it delivered on Tuesday morning great service and response time, most of all the prices are unbeatable, i was about to buy a G-shock watch at warringah mall for $685 but found out that Watch Direct sells the same model with delivery for $400. Highly recommended, 5 star service.
AZZA: Fast delivery and quality watch. Ordered on Tuesday afternoon had it by Thursday lunch A+++
Asim Uddin: Excellent
David: Ordered a winder and arrived no more than two days later.Will be a returning customer. Highly recommend
giuseppe timpano: Great and easy to deal with my watch camera super quick thanks again.
Raymond Lelkes: First time I have bought from watch direct and very happy with the prompt delivery and very impressed with the packaging for the watch,loved the metal box
David G: Purchased the wrong size watch and emailed the staff. Andrew was fantastic and amended the order and provided great customer service. Highly recommended this company and will be buying from them again in future. Thank you.
Irem Rogaris: Thank you Watch Direct! We love our recent purchase! Such great service and great price! Thank you Alex and team!
Tmoe Grey Lynn: Purchased a G-Shock 5441, from their website, really easy process. Emailed them asking if I could pick up my watch and received an email from Alex, saying no problem. I picked up my watch a couple of hours later.Love the watch, and will definately be buying from Watch Direct Australia again!
Sam Jackson: I must admit I was a bit caught off guard by the Marrickville "Showroom" but the purchase / experience is what's most important. I'm very happy with the purchase. No complaints.
paul Beames: Fantastic service from Andrew at Watch Direct.Went out of his way to help whilst visiting Sydney from interstate. The watch was great value I will definately buy from watch direct again after this experience.
Mark Elliott: It is always easy to give good service at the sale part of a business. It can be a different story later on when there is a problem. Not for Andrew, I contacted Andrew with a problem, he was very friendly very helpful and solved the problem. What more do you want??
Tania Von Dohren: Great price, fast shipping, excellent communication via emails. Very happy with their service.
6. Omega - Sydney
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3.6
89 reviews
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Address: 20 Martin Pl, Sydney NSW 2000, Australia
Schedule: Opens at 10:00 AM
Telephone: +61 2 8080 9696
Business type: Watch store
Sam Dabboussy: I put my 27yo Seamaster in for a full bezel replacement. The job was done on time and way under the estimate. The watch looks fantastic. Great service especially from Joshua. I will be back to purchase a Planet Ocean black dial
Fraser Mills: Fantastic experience at Omega Sydney. Daniel went above and beyond for me in providing info to make me feel comfortable with my purchase. After the sale he went above and beyond to explain the watch and make the experience special. Thanks Daniel.
Robert White: I’m a long time Omega customer and will only be using the boutique at Martin Place from now on.From sales to service I’ve never had a negative experience in store and have been treated with respect by everyone.I recently picked my vintage watch from its service in Switzerland and was blown away by the quality of workmanship. The watch I dropped off is a far sight different to the watch I picked up. I was also amazed to receive back all the parts that had been replaced during the service.As always every cent is worth it. I highly recommend the team at Martin Place as they will be able to help you if this is your first foray into prestige watches or if you’re a seasoned collector.You will not be disappointed with any servicing you have done on your timepiece either as they will treat it with the utmost respect and care that it’s deserved.
John Cho: Bought a brand new two tone seamaster professional 300m two tone and not long after realised that the bezel had a very loose and flimsy feel to it. Took it back Omega, only to be served by lousy customer service attendant who tried his best to convince me that they were all like that and that it was a normal thing with these watches. I took another similar watch out from the display cabinet and spun it as a test run and realised it had a more tight and more robust feel to it. It was at that point that the female manager insisted that it be sent to the service centre to be looked at, noticing that i wasn't pleased with the response I received. The male customer service attendant then started mentioning the possible reasons as to why it may be the way it is, clearly meaning that he knew it had a problem. All in all it got fixed, but please don't take the customer as a fool.
David H: I went into Omega on Sunday morning to try on some watches, specifically the no time to die 007 watch. I was introduced to Yuri and she was amazing. She was very attentive, she had a wealth of knowledge and did not mind me trying on multiple watches. I would definitely purchase from her and recommend her.
Ray Partridge: We had an older model watch which we needed clarification as to its authenticity. We went to Omega Martin Place and were delighted with the greeting at the door, the attention of the staff and with Scarlett who looked after us. Totally professional in every way. Thank you.
Connor Sarazen: Absolutely thrilled to receive my Green Seamaster… the wait was worth it. Great service from Yuri, Kyle and the Omega team. Looking forward to my next purchase at the boutique
Gillian: While the watches are beautiful, the after sales service from this boutique is dreadful. Emails don't get answered, voicemails are never returned. They don't quote realistic service times (I was quoted 3 weeks, but have now been told that it is 6 weeks for a partial service and 7 MONTHS for a full service).
Robert Cruceanu: I wish I could give 0 stars. After having my watch serviced recently I’m most disgusted in how they handled the delivery of my watch back to me. After it not being delivered when it was meant to be delivered (stayed home all day to ensure I was home to collect it!) then to find out it was never going to be delivered that day and needed to be delivered on the Monday morning ! However due to no one being home it was being re directed to a family member. It came to 4pm of the day it was out for delivery only for us to chase them to find out where it was.. to my absolute shock I found out my watch was delivered to my home address earlier in the day and was SITTING IN A BOX AT MY FRONT DOOR!!!!!! Keeping in mind I live in a high traffic area with lots of construction happening and robbery as of late! Absolutely disgusted with this service! Have not had any compensation from this! Not only is it an expensive watch it’s a family heirloom which was just sitting out the front of my house!!!!!!!! Poor communication from them since, multiple phone calls and messages left with ZERO returning of the calls !I’m lucky that my neighbour took my watch in however for a high end boutique store you would expect a much higher service and delivery!
Jonathan: I am a frequent visitor and customer of this OMEGA boutique. However, i had the displeasure of being "helped" by William today (24/02/2023). The young lad was rude and unprofessional to my 68 year old dad, who was accompanying me and knows very little about watches. It is disappointing to see that some omega employees would deride those that dont know all the ins and outs of a very small segment of the luxury goods industry. I have had excellent interactions with others, such as Kyle, who helped me purchase my latest piece in December of last year. I was prepared to purchase a 3861 today, but not anymore. If OMEGA stands by this kind of pretentious attitude from it's salespeople, I am not an omega boutique customer.
Nick Shulhin: Really enjoy my experience with Martin Place boutique: serviced one of my watches today and not only got everything resolved, but also was educated on winding and insides of manual/automatic movements. Thanks!
Eric Bagnall: Went in to ask questions about the new Seamaster 60th anniversary release. Was met by William who answered all of our questions. He was extremely polite and was great to deal with.
Joseph Daoud: The staff at Omega were 100% welcoming and an absolute lovely bunch to deal with!Both Sam and Luka were gentlemen, and took me through the best client journey I could've asked for.Absolute 10/10 from the OMEGA staff, and I will always choose come back!
byron ong: Very poor customer service experience, which is unfortunate as Omega make great watchesI sent my watch in to test the power reserve in July 2022. I had to find out by calling up (was not notified) that the watch required servicing (no clear explanation was provided)Spoke to multiple customer reps, each with conflicting information. Initial ETA was end of August 2022, which was then revised (as of 2nd September) to 3-4 weeks from that dateCalled up on Saturday 24th September and was informed the watch was close to being finished, and I would receive an update within 1-2 days.As of today 27th September, I did not receive any update, and had to call up repeatedly (of which it took me several tries to get through to Customer service) and eventually got hold of the customer rep, Yuri who has provided very very poor serviceShe initially mistakenly said the watch would still require refurbishing / polishing, and it wasn't until I asked her to look into it did she retract that statement (noting that this watch being serviced is under warranty, and hence polishing is not included)She has informed me she will contact the Omega Service Centre to get a clearer ETA and revert to me by EOD 27.9.22, noting the various conflicting messages from the multiple reps I have spoken toAs of 4pm 27.9.22, I have still not received a call back and/or email from her to provide an update on timing and overall status of the serviceIn summation, Omega Martin Place reps (in particular Yuri) have shown poor understanding of the service process, have failed to provide timely updates (I have had to chase them up multiple times), and have difficulty getting through to (even on weekday mornings where you might expect customer enquiry volume to be lower)P.S. You'll note in the multiple negative reviews left below, Omega MP provides a completely robotic cut and paste response, which is reflective of their lack of genuine care towards customer enquiriesRest assured, I won't be purchasing from Omega Martin Place again. What a disappointment given the luxury status of the product. Save your money - lots of alternative brands with far better customer service to consider.
Arran Parker: Picked up a long-awaited piece this past weekend. My sales contact - Ellie - was very helpful throughout the entire process from ordering, various communications while waiting for it to arrive, and then the pick-up itself. Scarlet also organized a special treat for us while we waited for my watch to be sized correctly etc. A great experience and I can't wait to see the renovated boutique in a few weeks' time!
joseph chetcuti: The experience was excellent from the security at the front door through to the final sale. Special mention to Maggie the sales person, she was extremely accommodating and helpful, allowing me to try several watches before settling on my seamaster. Will definitely be back for that speedy...
Adam Piffarelli: In 2016 I left this review - Incredible service and beautiful watches.In July 2022 I went back to the Omega boutique so my dad could get a watch and for me to get a NATO strap for mine. The service we received was absolutely amazing and made the whole experience very special. We tried on a number of watches and the staff were more than happy to answer all our questions. I am a bit biased with the Omega brand but I have to say, if you want a watch that is of incredible quality and it is available right now (unlike another Swiss brand) then you can't go past Omega.
Robert Thompson: Bought a new rubber watch strap with omega clasp. $760 dollars wasted.
Igor Metelskyi: Very disappointed with the service.
Mike “Foxy” Fox: Why have watches on display that you can’t actually sell ?
Adrian Gallegos: Found my watch on a walk through the City. I was disappointed to not find the watch at an AD, but Omega had the stock. Made an appointment to visit the store on a Saturday and get the band sized for my son.Our lovely hostess, provided us a full history of the watch, it's ties with landing on the moon, and it's important role in helping Apollo 13 return safely to Earth. With the story telling at an end, my son was presented with his new timepiece.We thoroughly enjoyed our visit to the store and appreciate the kindness of all the staff and our very knowledgeable hostess, Maggie. Thank you all for sharing in my son's graduation present.
7. Vintage Watch Co - Sydney
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4
114 reviews
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Address: 28/412-414 George St, Sydney NSW 2000, Australia
Schedule: Closed ⋅ Opens 9:30AM Wed
Telephone: +61 2 9221 3373
Business type: Watch store
Fun Mason Family: I have purchased an all gold Rolex day date from the Sydney boutique and i have to say, i had an amazing purchase experience. The sales people are friendly even if my kids were all around the store. Honestly, being good to my kids is very important to me. Anyway, the watch was advertised as no box and just the watch and i still went through the purchase.The owner then surprised us and said he found the exact box of the model for me and the booklets. He didn’t have to do it as i already paid a deposit, it was such a pleasant surprise and experience. I highly recommend their store. The sales people and owner also took their time to explain the watch functions and do’s and donts which i had no idea until that day. I have a few watches but didn’t know a lot of things and because of our good chat i have sure learned a lot. Thank you for the good experience and would sure recommend to my friends.
Francesco Nardo: Amazing selection of vintage watches,Good prices to be in a store.Katy and Percy super willing to help you out with all your question!
Internocturne Interior Design: I recently had the pleasure of interacting with Katy from Vintage Watch, and I must say that her attitude and professionalism were outstanding. Despite the unavailability of the Submariner I was looking for, Katy went above and beyond to assist me. Her extensive knowledge of watches and genuine passion for her work shone through in every conversation we had. Katy patiently answered all my queries, provided alternative options, and even offered to notify me when the Submariner becomes available. Her dedication and excellent customer service skills left a lasting impression on me.
Steven Le: I recently had a great experience at Vintage Watch Co. This was actually my second time purchasing from them and once again, the customer service was outstanding. Ivy Thio went above and beyond to assist me in finding the perfect watch and ensuring a smooth transaction. I highly recommend this shop to anyone looking for a quality timepiece and exceptional service. Thanks again Ivy and the team at Vintage Watch Co!
Matt's Lifestyle: One of the worst customer service I have received. Walked in for few minutes, no greeting at all despite I initiated. Felt judged by my casual attire. Ask for a vintage patek, attitude was extremely arrogant, lecture and try to embarrass me instead of educating. Watch was in poor quality and priced extremely expensive. Bad business and make sure you stay away, just a small advice coming from a Amax Centurion owner.
Albert Sun: Been walking past this store every time I walked through The Strand Arcade but never walked into the store to browse. Customer experience was excellent and managed to purchased a watch at the price I was satisfy with. Will definitely purchase from Vintage Watch & Co again.
Darren Underwood: These guys are awesome 😊 I’ve been going in and out of this shop for several years and always looked after well from having watch straps fitted to purchasing several watches both new and second hand . There prices are very reasonable and service is better than most , from consigning a watch to basic repairs to purchasing watches these guys are great and highly recommend 😊😊😊
Jonathan: Always worth a visit, the pieces are always changing. Yes there are places like chrono24, but you can't judge a piece until you see it in person. I cannot believe they had a NOS kermit available to see here! Made me see the watch in a completely different way!
Taka Okamoto: Went to buy a Rolex GMT and Patek Philipe Calendar did not even bother. So Rude especially the Tall Caucasian man with glasses. Asked a few questions about the GMT and said "Sorry I have other customers that watch to "actually" want to buy a watch.No respect to customers or decent service.
Kenneth Tucker: The staff have lack of knowledge when is comes to vintage pieces, also the tall man with no eye brows or life behind his eyes. Was very blunt and irritating.They could not give a trade in price on my vintage Rolex which I had bought from a reputable retailer in the city. Told me it was fake/ non genuine asked what part of the watch was non genuine? he said the Bracelet, asked specifically and his response was "Im an expert" and couldn't back up his claim.So got it verified elsewhere and all parts of the watch were genuine. Makes me wonder, if he couldn't tell that my watch was genuine how many of the stores inventory is not genuine!Would not even trust this store with a Seiko 5.
Bojan Zivic: Fantastic customer service.
James Morro: So many cool watches, found them very helpful, look forward to getting a birthyear Sub from them
Wilson Suteja: Bad service
Josh H: Boutique with amazing timepieces and knowledgeable passionate staff. Historic locale in the Strand Arcade
scott fox: Roughy my first Rolex here a few days ago, very happy with the service , the lady in the store was very helpful and made me feel very welcome
Sam Jones: I visited the Sydney store today in the hopes of selling my 2005 Submariner Bluesy. I was greeted by a sales assistant who told me the"buyer" was on lunch and to come back.Once i arrived back i was hesitantly greeted by the "buyer" sales assistant who refused to look at my piece in store. He told me as we are simply just a shop all enquiries are taken through picture reference via email.Seeing as the site says "sell your watch" i assumed i could bring the piece in store and have it assessed by a professional, being that the piece is from 2005 it would make more sense to examine it in person rather then a picture i send via email.I came in store today because i had previously emailed the store in association with selling the piece and received an email back station “they would not purchase the watch as it needed restoration”, however, the watch was in great condition an only had scratches from slight wear and tear.Very unprofessional, poor experience and honestly wouldn't recommend coming back here...in hindsight, took my piece around the corner received amazing customer service and sold my watch at excellent value.Shop wisely
wallace 256: Bought a Rolex of Manager Than today, very happy with the purchase. Thanks Than
D: Unreliable when it comes to correctly dating their vintage stock. Even when I previously provided them with a brand-specific 1944 - 1978 original vintage ledger as a favour (detailing all serial numbers ~ manufacture year during that period) for their reference guide to improve description accuracy. Prices a little inflated (as is expected these days with most businesses) but certainly beware if you’re after a specific vintage “birth year” watch. Do your own research and don’t rely on the accuracy of their synopsis. Surprisingly, a good range of vintage watches occasionally considering based in Australia and rarity of some vintages, but they really need to address accuracy of the descriptions, or at least admit they are estimating the manufacturing date. Especially for models cir. early 1950’s to early ‘70’s. Happy to cautiously recommended however. Sadly I agree with other recent “not great” reviews of the Sydney store. Seemingly hasn’t improved from 2 disappointing experiences 5 & 2 years ago. The more recent was calling out an argumentative salesman who ultimately showed he had minimal knowledge of the brand he was selling despite him initially suggesting he was an “expert”. Authenticity not an issue with models I’ve seen on display. Recommended, but conduct your own research.
callam callam: Very few vintage pieces, and very unfriendly staff. after visiting the Brisbane store, the Sydney store is chalk and cheese to the Brisbane store.In the sydney store no one even looked at me while I was browsing, I was ignored.In the Brisbane store we had robust discussions about watchmaking and the beautiful pieces on offer. Very friendly advice regarding my Cartier tank.I'll not go back to the Sydney store. But I feel like I will always be welcomed in the Brisbane store.
Jim Kandakji: I’m a timepieces aficionado and love beautiful ,exquisite timepieces and the place I visit most is Sydney VWC the place carry excellent quality timepieces sandwiched with very friendly Team , Ronny,Than, Percy and Ivy are very professional personnel, their knowledge, customer service and attention to detail are second to none.They love to help you find the timepiece you’re seeking. I couldn’t recommend them highly enough, this is a “7 stars ⭐️ “ boutique indeed.I would definitely do more business in future.
Bobby M: I have previously purchased a Rolex GMT at this store back in 2017. Back then they would spend the time with you, treat customers with respect, particularly when making a purchase of 10s of thousands of dollars.The past few times when I have visited to view a piece they have in stock I’ve been met with rude and impatient staff to the point that I have walked out as it’s not the nicer lady that sometimes works there.Today however I went in to purchase a watch winder and also look at another Rolex. The tall guy was so rude. When I said I was looking to upgrade from a Rolex Sub he said fobbed me off and recoiled away when I said I had purchased from one of his competitors, firstly getting the shop owners name wrong and secondly saying watches from there get welded together from scrap.I’d just made a purchase of $400 for a box and he was so quick to get me out of the store that i called him out in it. His response was baffling. He said “Well I’m trying to do two deals out the back and my other worker has gone awol”. Not my problem! I’m looking to spend 20k on a watch, have purchase history from there, including on the day - this place is just bitter that there are now better preowned watch places out there eating their lunch.Stay away. Don’t support a group who are so rude to customers and malicious in attacking others in the trade.
8. Hublot Sydney Boutique - Sydney
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4.6
5 reviews
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Address: shop 5/84 King St, Sydney NSW 2000, Australia
Schedule: Closed ⋅ Opens 10AM Sun
Telephone: +61 2 9221 0554
Business type: Watch store
Davidey Wong: Christian and his crews are very professional and exceptional customer service. Will defo visit again!
Clive Morley: Fantastic experience purchasing a watch from this Hublot store. Sensational service from everyone.
Jay Funk: John Ardy really nailed the style I was looking for. Super professional service as well.
Effie Zammit: John was amazing to deal with, looked after my service of peice I own, very professional., He knew his product very well I am impressed.
JJ Yong: Outstanding service and product knowledge from John - Thank you for such an amazing experience.
sunny das: John Ardy great sales consultant. Will definitely come back for my next watch.5 ⭐️ customer service!!
Raymond: You know why
Michael Kypreos: Fantastic in customer service but unfortunately pricing is not competitive.
Jerry Yang: great customer service.however price is not negotiable.
weiyu hu: Such a beautiful store. Saleperson Eugene served me. I was looking for Mother's day gift and my wife really like their watches. We tried a few styles on. We like the classic collection. They have a very wide range. Thank you for serving us macaons. They are very nice.Will visit again.
Shaun Wong: All the staff especially Fiona was very professional and knowledgeable about the watches. Walked in the store just to have a look as a potential buyer and the experience definitely did not disappoint. Fiona kindly allowed me to try some watches with no hesitation whatsoever. Highly recommend this boutique
9. Rolex Boutique - Kennedy - Pyrmont
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4.7
19 reviews
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Address: Unit 3, The Star Grand Hotel and Residences, 80 Pyrmont St, Pyrmont NSW 2009, Australia
Schedule: Closed ⋅ Opens 11AM Sun
Telephone: +61 2 9135 9598
Business type: Watch store
Daniel Istafanos: I had a great experience at this boutique. The wait for the timepiece was well worth it, and Karlin the assistant manager was very supportive throughout the whole journey. Thanks to Daniel as well for assisting on the day and being informative.
Jaeyoung Lee: We came from the Gold Coast and stayed at this hotel few month ago.Then I happened to stop by this Rolex boutique and met Daniel, our friendly friend. :)He was so kind and had a great expertise in watches.I decided to start journey with him. And after few month, I came back here again and met Daniel with this.I look forward to seeing you again.Thanks Daniel, take care. :)
Benjamin Craker: Received the call earlier this month that a watch was available for me to pick up and couldn’t have been happier. Daniel was fantastic to deal with and a top guy.
Victor Lam: I had the pleasure of purchasing an Explorer 1 36mm from Teresa to celebrate two big milestones. Her service was excellent - she kept me in the loop throughout the purchasing journey. I hope to purchase more watches from her in the future.
aisif9: Dealt with Theresa multiple times.Always goes out of her way to help me with the timepiece I’m after.Nothing but amazing service
Hans Klos: Terrible service. Uninviting and rude.
Ryan Halloran: Fantastic experience from start to finish, having now bought 2 watches from Kennedy’s I can’t thank the team enough for their customer service and continued support. Highly Recommended!
Hans Ma: I would like to thank Karlin for his dedicated service to help me get the first Rolex watch. He’s a very nice, friendly and accommodating person. Rate 10/10 for his customer service skills.
Alice Mak: I had a fantastic experience at Rolex Kennedy. Felicia, Tracey, and Andre were instrumental in making our day of collection truly special. Their expertise, professionalism, and outstanding customer service were second to none. Felicia helped me find the matching watch with my husband, Tracey ensured smooth coordination, and Andre provided exceptional assistance during the collection. We are so happy with our matching watches and grateful for the wonderful experience at Rolex Kennedy. Thank you, Felicia, Tracey, Andre and the Rolex Kennedy team for your outstanding service!
Lien Nguyen: I have been so happy with the exceptional service from the Kennedy team at the Star Rolex Boutique. Teresa has gone above and beyond to help me obtain multiple, beautiful classic time-pieces. She is professional, very knowledgeable and so delightful to deal with. Hands down, the best luxury shopping experience one could ask for.
Amanda L: Very happy with my purchase. Daniel and Andre were very attentive, had a great time sharing our enthusiasm for the timeless pieces. We were very well taken care of. Looking forward to our next visit!
Mon Chua: Vy has been my sales associate for a few years. Always very helpful and friendly . Would highly recommend her to anyone look to buy Rolex watch. She has helped me to purchase two of my dream watches and I am very grateful. Hopefully more to come. Thanks Vy and the team at Rolex at the Star ❤️
Maria Morena: I didn't appreciate ruff service, the staff isn't a high level. The manager was a bit off as well.
Debbie Fan: Received a surprise call from Vy last week. I nearly jumped up to the roof.She was being my sales since my first Rolex. This time is my third one She understands what my preferences were and always suggests valuable suggestions.She is a lovely and friendly lady. Always provide a prestige customer service.Highly recommended!
R V: Big shout out to Vy Ngo at the store. She is knowledgeable, kind, helpful and always has time to help. Thank you for your help, great service and sourcing the watch!
Hao Zhang: amazing service received from Galdino,Looking forward to seeing you in next shopping experience
Danny I: Great service and great team. Always going out of their way to make the customer happy. Hugely recommended.
Nat S: I had a great experience, all staff very friendly. Vy was very lovely also she has a great customer service.
Terence Chong: I am delighted from the exceptional service I received from the Karlin. From the moment I walked into the store, he made me feel welcome.His knowledge of the products was impressive, and he was able to provide me with detailed information about each timepieces I was interested in.He listened to my preferences, and offered helpful suggestions to help me find exactly what I was looking for.Throughout the entire process, Karlin was friendly, patient, and attentive, He went above and beyond to provide excellent customer service, and I would highly recommend him to anyone looking for a positive Rolex shopping experience.
Ehsan Mozafari: Amazing shopping experience! Very professional and knowledgeable in the field. Very good communication and support before and after getting my timepiece.Special thanks to Karlin for his great help.Highly recommend if you looking for a great timepiece and an even better experience.
Solara Zhao: I can not thank Karlin and his team enough for helping me get my dream watch. I left my details last year and Karlin actually called me last month! I thought it was a scam call until I got the payment link. I want to thank Karlin and Kennedy Rolex for their professional and genuine assistance. Highly recommend this store.
10. Rolex Boutique - Kennedy - Sydney
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4.6
388 reviews
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Address: 38-46 Martin Pl, Sydney NSW 2000, Australia
Schedule: Closed ⋅ Opens 10AM Mon
Telephone: +61 2 9236 0411
Business type: Watch store
Owen Dai: I had a great experience at Kennedy. I was looking for a new watch for a special occasion, and my sales representatives, Abby, was very helpful and knowledgeable. She showed me a variety of watches to choose from, and she was patient and understanding as I tried on different styles. She recorded our communication in detail and finally she was able to get it for me in time for my flight. I am very happy with my purchase, and I would definitely recommend the Kennedy's Boutique to anyone looking for a high-quality watch.I would like to thank Abby for her excellent customer service. She is very friendly and helpful, and she made the experience of buying a Rolex watch very enjoyable. I would definitely return to the Rolex Boutique in the future.
Colin Jiang: Stuart and Iris are the stars of the show. They showed the highest level of customer service and were extremely professional and accomodating during the whole buying experience. They are an incredibly valuable asset to Kennedy Rolex. Their attentiveness to our needs and expertise are above any other luxury stores that I've been to, bar none.I look forward to growing together, and creating new memories with these timepieces.
Venetia Gu: A huge thank you to Galdino, Tim, and the Kennedy Martin place team!This boutique and the team are true examples of how all luxury stores should be run in our opinion.Your levels of professionalism, degree of expertise, and levels of service are unmatched by any luxury store we have had the pleasure to deal with. We cannot thank you enough for yet another truly AMAZING new addition to our collection! We are still in awe with our purchases.Thank you all once again and we look forward to many future dealings, conversations, and stories!
Raja Farah: To The Team At Kennedy - Thank you for the fantastic experience in shopping at your Boutique, especially dealing with Ami Guo who was more than helpful and very responsive to my ongoing requests. The Boutique staff were very friendly and more than accommodating each visit. Anyone that wants a specific time piece I highly recommend making contact with the staff at Kennedy - well done and keep up the great customer service!!
Marcel L: Thank you so much to Abbey and Kelvin for such an exceptional service and keeping the promise of the Rolex watch I've always wanted. They are always friendly, professional and communicative throughout my Rolex journey. Great team!
chen xi: Kennedy Rolex has the best staff! Thanks to Eve! She has been very friendly and professional. She answered all my questions patiently and helped me to pick watches for me and my husband. We all enjoying it! Thanks again for your excellent service.
Penny Pan: Amazing service from Abby, highly recommended
Simon Weng: It was such a great experience visiting Rolex Martin Place. Specially thanks to Kelvin who patiently answered all my questions and provided me some great recommendations. Would definitely come back again.
Ronald Cruz: Our transaction went really very smooth with the help of Ami. Very lovely staff and treats their customers really well. 100%, I recommend this place for your Rolex dream!!!
Ross Vincent: Fantastic experience
Dorje: I am writing to convey our gratitude for the excellent customer service me and my wife experienced at your store. We were lucky enough to encounter one of your employees, Iris. Throughout our visit, she was courteous and helpful and went out of her way to ensure that all our needs were met.She provided a level of service that truly exceeded our expectations and made us feel valued as a customer. Please pass on our appreciation to Iris. Your excellent performance is an inspiration to all. Keep up the great work!
Justin Truong: My purchase of a Rolex Submariner from Kennedy's at Martin Place was not simply a transaction; it was an experience that marked a significant milestone in my life. The team's manner was approachable, respectful, and thoughtful, which added a unique charm to the entire process.Andre, who assisted me, stood out with his exceptional knowledge and deep respect for the timepieces and the clients. He was not only well-versed with the intricacies of each watch but also tuned in to the emotional aspect of making such a significant purchase. He made me feel valued and understood, removing any intimidation that often comes with the territory of luxury purchases.The 1.5-year wait for the Submariner was a journey that Kennedy's deftly handled, turning anticipation into an enjoyable experience.Their exceptional service, profound knowledge, approachable manner, and outstanding collection truly sets them apart. To anyone considering a luxury timepiece, particularly a Rolex, I wholeheartedly recommend Kennedy's at Martin Place.
Hari: (A bit of a delay in writing this review but) Got a call from recently about a timepiece which I had registered for and was pleasantly surprised. It was a breeze to set up a time during a busy week and Luke made the entire process easy, he was extremely polite and patient in helping size the bracelet which took 3 attempts to get it right. Love the way the watch looks and feels !
Steve Jonoski: My experience with Felicia at Kennedy's was absolutely flawless. She was perfect from the beginning and helped me find my perfect watch. Can't wait to get another purchase there again.
James Stewart: Stuart is an absolute gentlemen, and just a pleasure to deal with. He was fastidious with his follow up on my chosen time pieces, and the delivery was an experience that I’ll never forgot.Thanks Stuart, see you when the next one arrives.
Selina Yang: Thanks Abby for her fantastic service! My husband and I got our watch as expected for our 10years anniversary in this month, which is amazing ❤️ She shows us professional attitude, good customer relationship maintenance and the most important- work efficiency. We will definitely keep purchasing from Kennedy and recommend to our friends.
Charlie Z: I’ve been to the Rolex boutique at Martin Plc today and was hosted by the sales associate Galdino, his exceptional customer service was second to none, very patient, professional and courteous in walking through different watches with us and updating my profile. Galdino was very transparent, honest and down to earth! A real gentleman. Thank you Galdino
MATH: Thank you to Ami so much.With her professional guide and help, I was able to purchase the timepiece of my style.I couldn't buy on my first visit, but she was very kind and I was happy for the time I waited for her to contact me.The process of purchase was also comfortable.If you want to make the best choice, run to Ami. Thank you.
Emaid Dib: The most amazing experience with Abby!She is professional, kind and generous with her time.Highly recommend.
Bharath Prasanna: From my first interaction with Abby to my collection date, I have had the finest customer experience over a period of almost a year. I had put my name down for a DJ 41 Osytersteel. I recieved a mint green dial :)During my first meeting, Abby set realistic expectations and what amazed me was her undivided attention and ability to listen. She made thoughtful reccomendations and in fact gave me a complimentary brochure with Rolex history and backstory of their collection.Subsequently, I followed up a few times and the staff were always courteous and completely understanding of my enthusiasm and interest. I am sure they get heaps of similar calls but they never made it sound like a mundane task.Thereafter, I got a call from Iris and she guided me through the whole process of collection. Iris was very patient and flexible with me. She gave me time to make a decision and the payment and then went over and beyond to organise a convenient time to collect the watch. At no point I felt rushed and Iris was exemplary in her customer service.I briefly interacted with Felicia through emails and again she was timely, polite and kind.On my collection date, Stuart made it extra special by organising some bubbly for us and went through everything in fine detail. Stuart is a fine gentleman and such a delight to work with.Rolex Kennedy's HR team deserves a shout out for their hiring process!
Wei Chen: Professional customer service! I have visited the boutique multiple times and always been greeted with warm welcome. I’ve been dealing with Abby for over 2 years. She’s been great and helpful in the process of finding the right timepiece. Thank you Abby for your great service - highly recommended.
11. Shum's Watches & Jewellery - Haymarket
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4.5
70 reviews
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Address: 419 Sussex St, Sydney NSW 2000, Australia
Schedule: Closed ⋅ Opens 11AM Wed
Telephone: +61 2 9211 1887
Business type: Watch store
12. Fossil - Homebush
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4.2
152 reviews
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Address: 3-5 Underwood Rd, Homebush NSW 2140, Australia
Schedule: Opens at 10:00 AM
Telephone: +61 2 9746 2448
Business type: Watch store
13. Seiko Boutique Sydney - Sydney
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
3.9
53 reviews
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Address: Shop 63, Lower Ground Queen Victoria Building, 455 George St, Sydney NSW 2000, Australia
Schedule: Opens at 9:30 AM
Telephone: +61 2 9805 4747
Business type: Watch store
14. Jaeger-LeCoultre Boutique – Sydney - Sydney
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
4.8
26 reviews
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Address: Shop 4/84 King St, Sydney NSW 2000, Australia
Schedule: Closed ⋅ Opens 11AM Sun
Telephone: +61 2 9061 4520
Business type: Watch store
15. The Hour Glass | Sydney I Official Rolex and Patek Philippe Retailer - Sydney
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
4.7
452 reviews
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Address: 142 King St, Sydney NSW 2000, Australia
Schedule: Closed ⋅ Opens 11AM Sun
Telephone: +61 2 9221 2288
Business type: Watch store
16. Tissot Boutique Sydney - Sydney
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4.7
21 reviews
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Address: 420 George St, Sydney NSW 2000, Australia
Schedule: Closed ⋅ Opens 9AM Sun
Telephone: +61 2 9138 8888
Business type: Watch store
17. Zaeger Luxury Watches - Sydney
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4.8
69 reviews
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Address: 101/185 Elizabeth St, Sydney NSW 2000, Australia
Schedule: Closed ⋅ Opens 10AM Mon
Telephone: +61 1300 923 437
Business type: Watch store
18. Breitling Boutique - Sydney
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
4.6
68 reviews
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Address: 61 Market St, Sydney NSW 2000, Australia
Schedule: Closed ⋅ Opens 10AM Sun
Telephone: +61 2 9221 7177
Business type: Watch store
19. J Farren-Price | Official Rolex Retailer | Official Patek Philippe Retailer - Sydney
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
4.8
273 reviews
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Address: 80 Castlereagh St, Sydney NSW 2000, Australia
Schedule: Closed ⋅ Opens 10:30AM Wed
Telephone: +61 2 9231 3299
Business type: Watch store
20. IWC Schaffhausen Sydney - Sydney
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.Request your free profile now
4.4
14 reviews
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Address: Shop 2/84 King St, Sydney NSW 2000, Australia
Schedule: Closed ⋅ Opens 11AM Sun
Telephone: +61 2 9061 4522
